Anyone computer savvy? Need help!

  • Posted by a hidden member.
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    Jul 07, 2010 2:42 AM GMT
    I am at my wits-end with my computer. It is a 2003 HP desktop with Windows XP. I know it's old, but I use it only for basic internet usage.

    Long story short, I had a virus and used Malwarebyte's Anti-Malware program to get rid of it. The virus "seems" to be gone, but there are several programs/applications that are no longer working on my computer. I think they are all microsoft-specific programs/apps, but there is no consistency on what works and on what level. For example, I cannot get Internet Explorer to run, but FireFox works. I also can't get Itunes, Yahoo, AIM, Add/Remove Program, and various other programs/apps to work. If I try to watch a video on Windows Media Player, it will play, but I can't use the controls (i.e. play, pause, forward, etc).

    Lately, some things on Firefox aren't working (i.e. I cannot upload files when I try attaching them to my emails in Gmail). Sorry if I am all over the place, but I have no idea what is the issue to even research it on the Internet. If you have an idea on the problem, know of a better forum to ask, or how I should frame the problem/issues in an Internet search, I would greatly appreciate it!
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    Jul 07, 2010 2:53 AM GMT
    Back up all of your personal files. Then use the restore feature on your computer to wipe your hard drive clean and start over from the beginning. Then run Windows Update to install all the latest updates. Then re-install all of your programs.

    Sounds like your computer is totally borked and not really worth the time/effort to manually remove the malware. My friend's computer got hit with something pretty bad. Whatever it was, it totally hijacked the management console and locked out all other admin accounts. There wasn't much to do except, format the drive and re-install everything.
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    Jul 07, 2010 2:55 AM GMT
    Hey, I have a 2003 HP with XP (Pro) too! DO NOT USE THE RESTORE, unless you care nothing about what's on your PC and can start from scratch.

    You should reinstall your failing programs, starting with the ones you need most.
  • Posted by a hidden member.
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    Jul 07, 2010 3:04 AM GMT
    Ubuntu 10.04 can make old hardware work like speed-demon new again.

    No need to worry long boot times, and most malware.

    And, it and all of the productivity software is free.

    Just download the iso, burn to cd and install. You can even run it off the CD in "LiveCD" mode to see how it will work before making any modification to your harddrive.

    Free the people! Free the software!
  • Posted by a hidden member.
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    Jul 07, 2010 3:24 AM GMT
    He uses itunes. I'm pretty sure Apple doesn't offer a Linux version. icon_rolleyes.gif

    Re-installing programs won't solve the problem either. Sounds like some key OS files were corrupted/compromised.

    So here's what needs to be done..
    - Back-up your personal files to an external drive or burn to DVD.
    - Restore your computer with the recovery discs that came with your computer.
    - Run Windows Update.
    - Copy over all your personal files back to your computer.

    Or if you have a geek amongst your circle of friends, you can ask him to do it for you, and buy him lunch or something in return. The alternative is to take to the Geek Squad. But they'll probably lose all your personal files and make your computer worse. icon_lol.gif
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    Sep 23, 2010 9:56 AM GMT
    having problems with windows doesn't mean it's absolutely a virus. if you've been using your windows for a long time, there could be problems with windows main components. the best solution is to upgrade your windows (to 7 if your system meets the requirements, or to XP service pack 3. Not Vista at all). also if you think this is due to a virus, try a an updated antivirus to clean your system (ESET Smart Security is a good choice, it updates daily and is very powerful). but since your windows is old, probably reinstalling a new windows should fix these problems. backup your personal data on a disk or another drive, then renew your windows.