Verizon vs. AT&T vs. T-Mobile vs. Sprint

  • Posted by a hidden member.
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    Jul 22, 2010 5:47 PM GMT
    Hi everyone, I'm getting ready to change phones and I'm curious to know what your experiences with each wireless provider is. I find the Verizon and T-Mobile customer service staff very friendly and professional; however, there in-store staff are anything but professional or knowledgeable. AT&T in-store staff is ultra-aggressive and their customer service line is full of automated voice-operated menus. Sprint... well it's Sprint. I pass by a store and just looking at the staff depresses me.
  • rnch

    Posts: 11524

    Jul 22, 2010 5:51 PM GMT
    i've had all mentioned...noticed little difference in reception/volume/call drops.

    AT&T has given the best customer service....so far....
  • Posted by a hidden member.
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    Jul 23, 2010 11:24 PM GMT
    I have had Verizon and I find that their customer service within the stores is less than friendly and rushed at times, versus when you call Verizon...they are very friendly and knowledgeable. I am ready to start looking for a new phone and switch carriers because of the price comparison of getting more from Sprint than Verizon...but do not want to go with the iphone with AT&T in view of all the issues I heard about AT&T.

    My trainer has the EVO and Sprint and is very satisfied...so will see what later I decided to do.
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    Jul 23, 2010 11:31 PM GMT
    I worked for Sprint in the call center here in Charlotte for almost 3 years and because of how I was treated after a promotion and knowing what we were told then to do to customers, I would never use Sprint even if my salvation depended on it. AT&T is not very popular here and Verizon and T-Mobile are just wallet drainers because of the techy phones whose features I will not use. So I got and will always use Cricket. I have unlimited everything, even though I am not text friendly, all for half of what the big guys charge and I can call anywhere, anytime I want with no extras.
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    Jul 23, 2010 11:42 PM GMT
    I've been using Sprint for years now and the prices are not so bad, have not had too much of a problem with dropped calls, and my current phone has been working well for well over a year. Everything runs pretty well..... until you need to use customer service. That is when everything falls apart. Luckily I don't have to use customer service that often, but when I have it has not been pleasant and that is how I know I have a good phone as it doesn't break after flying across the room and hitting the wall.
  • LJay

    Posts: 11612

    Jul 23, 2010 11:46 PM GMT
    I have a simple T-Mobile phone with prepaid service. It has performed well and the customer service I have needed has been just fine. I don't expect a lot, but what I do need is there. No complaints.
  • Posted by a hidden member.
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    Jul 24, 2010 5:19 AM GMT
    AT&T has reception in 97% of America. Apparently where I live in Los Angeles, a densely fucking populated area, must be the remaining 3%.
  • Posted by a hidden member.
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    Jul 24, 2010 5:27 AM GMT
    Sheesh..
    Every cell phone compnay has their perks and their issues...
    Sprint back in the day used to have the coolest phones.. Sucked in every other area of the company. Dropped calls, reception, customer service.. But they had the flashy phones.

    T-mobile used to have the best price plans. Cheapest. I'm wondering if they still do and with newer phones coming out i'm seeing a lot of at&t customers wanting to jump ship based off the iphone 4 performance with dropped calls due to signal strength. Usually the company out of their mouths is t-mobile.

    AT&T has the widest coverage, expensive priceplans and expensive phones. At least back a few years ago (this is what i mean by back in the day mind you)...

    Verizon, best coverage, less dropped call issues due to cell towers, customer service used to stink price plans were mediocre and the phones were half way decent.

    It all depends on what shit you're willing to go through.

    With At&T i've yet to call customer service once since i've gotten my iphone 3g. I've never experienced more than 1 dropped call unless im in a certain area in seattle (bridge and deadzone area). The only thing i hate with AT&T is their damn money mongering mentality of trying to fuck their customers over with out any lube when it comes to price plan prices..

    Just my two cents (i put in 9 years in teh cell phone industry but last i was dealing with cellphones was 3 years ago)
  • metta

    Posts: 39090

    Jul 24, 2010 5:34 AM GMT
    I live in a canyon that only gets cell phone reception from one company because of where their local cell phone tower is located. So I use Verizon. I don't use my cell phone much, so I don't even have a monthly plan. I just buy minutes and it costs me less than $100 per year with no monthly fees.
  • Posted by a hidden member.
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    Jul 24, 2010 5:43 AM GMT
    I'm using T-Mobile right now.

    Con:
    -Dropped calls
    -Calls that ring on my friend's phone but my phone doesn't even go off or report a missed call
    -Ridiculously bad reception
    -If there's something going on I'll usually get an error message like "network busy". I couldn't contact my family or friends during graduation.

    Pro:
    -T-Mobile customer service is extremely friendly, professional, and helpful. I went from "I will reduce all that is Creation to ash" to wishing them a nice day.
    -Prices are fair.
  • Posted by a hidden member.
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    Jul 24, 2010 5:49 AM GMT
    Depending on your phone and how much you want to pay, the recepetion is pretty good. I live in Chicago and I get signal pretty much everywhere. I used 2 phones, one LG KF900 which works amazing and I also have a 9700 and I love it. Sometimes the messages don't send or when im certain places indoors, I get Network Failed... but it's decent. I love their texting plan, international rates and prices.

    So yeah...
  • Posted by a hidden member.
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    Jul 24, 2010 7:10 AM GMT
    I've been on ATT for several years.

    ATT pros..

    - Better selection of phones
    - Rollover minutes, on both post-paid and pre-paid
    - Data access on pre-paid
    - Decent family plans
    - $60 unlimited talk and text pre-paid plan

    ATT cons..

    - Data package required on all smartphones
    - Messaging package required on all "messaging" phones
    - Spotty 3G coverage in some regions
  • MikemikeMike

    Posts: 6932

    Jul 24, 2010 7:32 AM GMT
    sxydrkhair saidI am a Verizon guy. I can't stand t-mobile or at&t.


    same
  • Posted by a hidden member.
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    Jul 24, 2010 7:32 AM GMT
    Dear Real Jock Studs

    Hi you ALL, Mine first cell was a Sprint. I Truely LOVE mine Sprint However IT SUCKED when you go to other state and you cant heart who your chatting with, So I up grade mine cell to Verizion. Verzion is EXPENSE (spell) to own and great cell I have to say! Never have other brands before. Mine family changed cell company bit if I have mine way. I go back with Sprint cell and it works GREAT in FL!

    BW
  • Posted by a hidden member.
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    Jul 24, 2010 7:33 AM GMT
    My phone says AT&T...I dunno..
  • Posted by a hidden member.
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    Jul 24, 2010 7:55 AM GMT
    sprint.
  • Posted by a hidden member.
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    Jul 24, 2010 8:00 AM GMT
    Who cares about customer service. Everything you need to know is right on your computer screen anyways...Better off doing the research yourself...
    Its all about coverage.

    get Verizon.
  • Posted by a hidden member.
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    Jul 24, 2010 8:34 AM GMT
    Don't worry too much about your choice. Know that whatever you choose, it won't make much difference. They all suck giant donkey dick. Technologically backward. Shit on their customers. Heads in the sand. Desperate to control everything. Run by monopoly-brained executive zombies.

    That said, if you travel a lot, Verizon or AT&T are your only real choices if you care about getting a signal.

    Hopefully one day they will all go out of business due to some technological discontinuity. I know hundreds of technologists in Silicon Valley and VCs on Sand Hill Road are working their asses off for that dream. The rest of us can just pray every nite that one day the US will have as good a mobile phone infrastructure as Africa does. Those of you have made mobile calls in Africa know I'm not joking at all here.

  • Posted by a hidden member.
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    Jul 24, 2010 3:01 PM GMT
    Interesting comparison to wireless technology in Africa... perhaps the quality has to do with the lesser amount of traffic or does it have to do with higher overall network investment or just better engineering design?
  • 1974Warrior

    Posts: 90

    Jul 24, 2010 3:13 PM GMT
    JB82 saidAT&T has reception in 97% of America. Apparently where I live in Los Angeles, a densely fucking populated area, must be the remaining 3%.


    Yes they have 97% coverage but its not all 3G capable which means if you have a smartphone your gunna have no service. I had AT&T and never received calls or texts until i was at the end of my driveway. With verizon i can make a call in my basement with no problems. Will NEVER go back to AT&T I'll use a tin can and string first. But thats just my opinion.
  • Posted by a hidden member.
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    Jul 24, 2010 3:16 PM GMT
    JB82 saidAT&T has reception in 97% of America. Apparently where I live in Los Angeles, a densely fucking populated area, must be the remaining 3%.

    I'm in the LA area and find AT&T to be fine. It really depends on exactly where you are.
  • roadbikeRob

    Posts: 14310

    Jul 24, 2010 3:22 PM GMT
    I dumped Sprint last year due to very poor customer service at one of their stores, however they are very quick to send you a bill and I think that they were outrageous in monthly rates. I was with AT&T but they stink as well so I might be dumping them soon as a cell phone provider. I don't know who to go to now. I might as well do without a phone.
  • SanEsteban

    Posts: 454

    Jul 24, 2010 3:22 PM GMT
    sxydrkhair saidI am a Verizon guy. I can't stand t-mobile or at&t.


    I agree completely! Verizon has superb coverage, I never have a call drop and rarely do I have trouble finding signal. I have friends on Sprint, ATT, Tmobile and often, when we are out somewhere, they don't have coverage and wind up having to use my phone because I do. I love that reliability and dependability Verizon offers. icon_biggrin.gif
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    Jul 24, 2010 8:50 PM GMT
    marcobruno1978 saidInteresting comparison to wireless technology in Africa... perhaps the quality has to do with the lesser amount of traffic or does it have to do with higher overall network investment or just better engineering design?


    It's two things:

    1) The infrastructure is newer. Africa never had the money to implement wired networks, so they leapfrogged a lot of older technology and have less of a legacy/compatibility problem than N. America and Western Europe do.

    [rant]

    2) Standards are dictated by governments -- so there's a level playing field where companies compete on price and customer service, as well as a recognition that the federal government has a role to play in ensuring a high quality communication infrastructure (i.e. selecting tower locations to ensure coverage). In the US, we have incompatible technology platforms, fewer government standards, and tower locations are at the mercy of local governments and homeowner associations, which is good for the carriers, cause they can create walled gardens -- you can't use a CDMA phone on a GSM network and vice versa -- and even within a single technology, network interoperability isn't mandated, it's at the mercy of the carriers. This is one of the downsides of unregulated capitalism in a market that requires gigantic capital outlays -- and this lack of government involvement is why the US is so far behind on wireless infrastructure (as well as why we're falling behind on Internet infrastructure, both wired and wireless). Of course, Republicans think everything is fine when it's just "left to the market" -- as we slowly become the technological laughingstock of the world.

    [/rant]
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    Jul 24, 2010 9:02 PM GMT
    iguanaSF said
    marcobruno1978 saidInteresting comparison to wireless technology in Africa... perhaps the quality has to do with the lesser amount of traffic or does it have to do with higher overall network investment or just better engineering design?


    It's two things:

    1) The infrastructure is newer. Africa never had the money to implement wired networks, so they leapfrogged a lot of older technology and have less of a legacy/compatibility problem than N. America and Western Europe do.

    [rant]

    2) Standards are dictated by governments -- so there's a level playing field where companies compete on price and customer service, as well as a recognition that the federal government has a role to play in ensuring a high quality communication infrastructure (i.e. selecting tower locations to ensure coverage). In the US, we have incompatible technology platforms, fewer government standards, and tower locations are at the mercy of local governments and homeowner associations, which is good for the carriers, cause they can create walled gardens -- you can't use a CDMA phone on a GSM network and vice versa -- and even within a single technology, network interoperability isn't mandated, it's at the mercy of the carriers. This is one of the downsides of unregulated capitalism in a market that requires gigantic capital outlays -- and this lack of government involvement is why the US is so far behind on wireless infrastructure (as well as why we're falling behind on Internet infrastructure, both wired and wireless). Of course, Republicans think everything is fine when it's just "left to the market" -- as we slowly become the technological laughingstock of the world.

    [/rant]

    A couple of points - when 4G comes out, AT&T and Verizon will be on the same standard. Sprint decided to go with WiMax. If you had your way, the Govt would not allow this, assuming LTE was to become the standard, and there would not be an HTC Evo, which many of its customers love. (I have an iPhone 4)

    Technological laughingstock?? What planet are you on? The iPhone, iPad, Mac, along with Android are all developed in the US. The president of the Russian Federation's favorite phone has been the iPhone. The fiber optic networks, such as Verizon Fios are first rate.