I Apologize if this might seem too long but I have a strong passion when it comes to stop abusive bank behavior from this company and what better way to have a sense of what it like to be this man than to read it from a person that had a similar experience.
I understand from my personal experience what is to deal with Bank Of America and it's mortgage department. I have the aforementioned mortgage, an auto loan, and had credit cards and other products with them since 2003 Most of all have been close and move to other financial institutions.
When My financial situation change in the fall of 2008, I felt behind on one of my mortgages with them. I inform them that I needed a modification because I had work related lost of income. On February 2009 I got my first modification and Everything went fine until July that is when I check my credit report and I notice they have been reporting my account 120-days delinquent. I immediately call them and the idiot who answered tells me that my first modification was done wrong and that I needed to make another one. Note this, they kept taking the money for March, April and June and July and never contact me about any problems until I got a hold of them about the credit report.
August comes, I get offered my second modification in the middle of their re-organization after swallowing Countrywide., this one for more money than the original (but still lower than what I was originally paying), I was furious because their unexperienced representatives along with their inefficient and poor efforts did this, Not me! why should I have to pay more that what we originally agree on? And if it was wrong why they kept taking my money and reporting to the bureaus that I wasn't paying?! well, the paperwork for the second modification never arrived so I keep paying the original modification amount Until I got their next surprise in the mail .
November comes, I paid on the 4th and 6 days later I get a letter in the mail indicating that I haven't pay my mortgage since February 2009 and that Foreclosure procedures will began **IF** I don't communicate with them about it. I contact them again this time they are still in denial about the previous modifications yet when I get transfered to the next imbecile and I press the issue with information I have they suddenly know about it. I spoke to over 25- representatives and 10-supervisors during this ordeal and each of them gave me different stories or details about my loan and the so-called modification yet none knew anything about it until I pressed the issue. Well, I asked for my third modification this one took a while to be approved., I got the paperwork on January 15th of this year ( a Friday) with a deadline for return of 72-Hours which was the shortest deadline of all the modifications I did with them.
At the same time they are working behind my back moving forward with the foreclosure procedure in the county courthouse while they were doing the third modification. As you guessed the new (and last) modification they finally "approved" was higher than the previous two. How high? just $40.07 less than what I was originally paying before I got in financial hardship.
I had no choice but to accept it sacrificing my lifestyle in order to make those damn payments. I sign it, sent everything back. They receive the docs on Monday, January 18th and the following day after they acknowledge getting the documents, they order their attorneys to enter the damn foreclosure into the court. 2-days later a court officer hand delivers me the docs. When I call them about it every single "customer" representative denied it claiming there was no such action on file and that my loan was still in the process of modification., Yet I have the half a phone book high docs with me that were hand delivered by the damn sheriff and they still denied it. They are extremely unprofessional.
Noting I wasn't going nowhere with talking with them, I answered my summon, with a very detailed letter to the judge asking her for as trial against these corporate bullies (I wrote that) including statements showing I did pay and their mess up modifications game. On one of the last calls I threaded the representative with boycotting them and letting her know I was going to video taping myself in front of their local branch with a sign saying what had happen to me and then post it on You Tube. The bitch had the balls to tell me that I was in NO position of making any threads or boycotting Bank Of America and that she was gonna call the local police about it. I told her to go ahead and do so and remind her regardless of how evil and big Bank Of America was, there was still freedom of speech in this country they cannot purchase and silent., 2-days later 2-Sheriff Deputies came by my home and asked me if i made the thread I told them I did and even show them the cardboards some friends and I did.
2-months passed nothing happen. I was schedule to start payment on March which I did and have been doing ever since. On June I get a letter from their attorney dismissing the case and that no further action will be taken. They also sent the request to the court to remove the foreclosure. I think I won this one because I had solid proof and their attorneys didn't want to risk the chance of media attention and further embarrassment Knowing I was going to post a video on You Tube and their many problems with their modification program. Still, there's a few glitches they need to address like sending the monthly statement on time instead of 15-days after is due...
My advise is, If you have any financial relationship with this bank cut it ASAP because when you least expected they will stab you in the back and run away with your money to purchase $1.2 million exotic carpets for their CEO office. Thousands of people online can't be wrong about Bank Of America. Google about their multiple level of complaints. This is a corporate bully that thinks they can destroy families whenever they pleased. They do too many mistakes and they refuse to take accountability for them. I was just watching ABC News and they had a report about an abusive collecting calls center from Bank Of America using derogatory and humiliating comments. some even calling about debts that were pay off or were not even the right person.