What do you do when a car repair goes bad?

  • Sk8Tex

    Posts: 738

    Sep 24, 2010 3:45 PM GMT
    Warning: This is a long pissed off rant cus im animate & on the toro rojo this morning... lol

    So I was driving home from work a couple weeks ago and some jack@$$ decides he didnt want to wait in line with the rest of traffic and speeds thru the median dividing the oncoming off ramp and the freeway and kicked up a rock into my windshield. Low and behold my car that I've waited a very long time to be able to afford gets a crack across the windshield.

    So...I get over it, get some quotes around town read online review of repair places etc and find a place thats like 2 blocks from my house. All seemed to be going very well as these guys were like $200 cheaper than the place my insurance company directed me to...and I figured I would help out my local business by keeping it in my community. Plus the guy on the phone sounded really knowledgable and very outgoing about making effort to come out to my house to do the work.

    Anyways they get to my house and start working on the car and my husbands outside watching the whole thing happen cus honestly...hes the motorhead not me. He comes back and tells me he doesnt think they did it right... they came and left in like 30-45 minutes and told me I had to wait 48 hours til I removed the ugly blue tape they left around the edges of the glass, and they tell me to bring it back because they want to be the ones to remove it.

    So next day im driving to work and notice a loud squeeking sound coming from the dash that was never there before. Come to find out they windshield is placed too low so its actually rubbing against the dashboard inside the car, and not only that. There is a large gap at the top of the windshield where the top of the car is about a 1/2 inch higher than the glass. Which as you can probably assume, isn't very aerodynamic at all...and yes its freakin loud. icon_evil.gif But thats just the tip of the iceberg....around the edge of the glass there is a black rubber seal called the cowling (top half of it costs $160, bottom half costs about $120) which apparently snaps on/off to allow access to change the cabin air filters. Youd think a bunch of guys that work at a car repair place would know not to freakin glue the entire windshield to this rubber seal right? Wrong! They glued the entire thing to it all the way around and its not even either. Gaps between the seal and windshield at the bottom of the glass etc...and black tar looking glue smudged on the glass around the edges.

    Now my insurance company wants nothing to do with the repairs,... they've already paid for the crack repair and will not accept another invoice. The estimate from the company they recommended in the first place just to repair what this idiots did to my car is above $900 so im at a total loss as to what I should do about all of this. I've taken before and after pictures of the car and its very obvious that its not done correctly. The car was limited production as it was one of Pontiacs last muscle cars to be made before the company went under, so im afraid to give these guys a chance to fix it due to further risk of them messing it up more.

    I could really use some advice in all of this, give them a chance to fix it? Go somewhere else and make it a legal matter? I really have no clue how to go about fixing this as im not good at confrontation....anyone HELP!? icon_sad.gif
  • Timbales

    Posts: 13993

    Sep 24, 2010 3:50 PM GMT
    Start with taking the pictures and your car to the owner/manager of the shop where you had the work done and ask them to refund your money and the extra to pay for the additional repairs. From there you'll most likely have to go to small claims court.

    If you don't get resolution from the company, I'd also notify the Better Business Bureau and show the damage on any website they are listed with.