Differences in race and reaction at the check-out stand?

  • Posted by a hidden member.
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    Oct 01, 2010 10:13 PM GMT
    I think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian, I get these common answers depending on race:

    White or Asian:
    "fine thanks" (weren't even paying attention to me)
    "oh sorry to hear that"...then nothing else

    Black:
    "I hear ya me too" ...then goes off on how their life sucks, making me feel so much better about myself knowing that I'm not the only one suffering

    Latino:
    "hahahahahah" ...yes they literally laugh, but in a way that makes me feel like they're enjoying this conversation...then they probe me for reasons why I'm upset and try to come up with solutions.

    Anyone else notice this? Or is it just me?
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    Oct 01, 2010 10:53 PM GMT
    Slightly the same here but the reactions tend to be mixed and not specific to a ethnic group. Some Blacks and Latinos tend to relate more. Some Whites and Asians simply don't even care to listen to you or your problems. In the case of Asians they will pay attention if you look like one of them.

    Here you will encounter with three class of employees;

    Class A: The hyper happy bunny. Full of life and will greet you right away. They would listen to you and will even keep the conversation with you after you have finished paying for your things.

    Class B: The I don't take that Sh!t. YOU have to greet them and when they speak is like they barely open their mouths "I'm fine would you......" and then trail off. If you piss them off, they will look at you the wrong way, forget the Customer is Right rule and go at it with you.

    Class C: The I will smile but I don't give a F*ck. Will greet and smile at you but that's if. They're really not interested in you or your problems once bit.

    Any Race could be any of these but Asians tend to be Class C. Blacks Class B and Whites All three.
  • BlackBeltGuy

    Posts: 2609

    Oct 02, 2010 2:50 AM GMT
    JAKEBENSON saidI think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian, I get these common answers depending on race:

    White or Asian:
    "fine thanks" (weren't even paying attention to me)
    "oh sorry to hear that"...then nothing else

    Black:
    "I hear ya me too" ...then goes off on how their life sucks, making me feel so much better about myself knowing that I'm not the only one suffering

    Latino:
    "hahahahahah" ...yes they literally laugh, but in a way that makes me feel like they're enjoying this conversation...then they probe me for reasons why I'm upset and try to come up with solutions.

    Anyone else notice this? Or is it just me?




    latino's say:

    jajajajajajajajajajajajajajajajajajaajjaja

    the gay form of lol or haha
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    Oct 02, 2010 2:58 AM GMT
    This is why I always refer to cashiers by their first names. They aren't usually used to getting that type of respect. Then, I'm the one that asks, "How's your day going?"

    They are the ones working and waiting on me. More than likely they have had a worse day then mine.
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    Oct 02, 2010 5:41 AM GMT
    From my experience, there was no correlation with race. The response seems to vary on the type of store and the location of the store.
  • Webster666

    Posts: 9217

    Oct 02, 2010 5:47 PM GMT
    They all act like zombies.
    Apparently nobody teaches their employees to be friendly to the people who are putting the money in their paychecks.
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    Oct 02, 2010 5:54 PM GMT
    Webster666 saidThey all act like zombies.
    Apparently nobody teaches their employees to be friendly to the people who are putting the money in their paychecks.


    If you'd be working in some dumb store making 5 bucks an hour you'd prolly be a zombie too.

    In North America sales clerks, waiters, etc are all WAY too forward with their "Hi, how are you today". I don't wanna have this dumb conversation with some cashier every single time I buy something. I don't care how you're doing, just like they don't care how I'm doing.

    Just say hi thanks bye, and that's quite sufficient.
  • Import

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    Oct 02, 2010 5:55 PM GMT
    Tazo995 said
    Webster666 saidThey all act like zombies.
    Apparently nobody teaches their employees to be friendly to the people who are putting the money in their paychecks.


    If you'd be working in some dumb store making 5 bucks an hour you'd prolly be a zombie too.

    In North America sales clerks, waiters, etc are all WAY too forward with their "Hi, how are you today". I don't wanna have this dumb conversation with some cashier every single time I buy something. I don't care how you're doing, just like they don't care how I'm doing.

    Just say hi thanks bye, and that's quite sufficient.


    EXACTLY, I couldnt care less how they are doing and im sure they feel the same about me. A simple "hi" is fine and "thanks have a good day" is good enough for me.
  • Posted by a hidden member.
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    Oct 02, 2010 5:57 PM GMT
    Self-centred much?

    It is polite small talk. If you are feeling lousy, go pay someone to listen. They have people to serve and you are making others wait. icon_rolleyes.gif


    Not a cue for a self-indulgent monologue.


    Do you MIND?icon_evil.gif

    I'm talking about meeeeeee!
  • Posted by a hidden member.
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    Oct 02, 2010 5:57 PM GMT
    Nope. No difference.
    I've used all three before but they were never sincere.
    Why anyone would actually think the person behind the register cares about how they're doing is beyond me.
    "hi how are you?"
    "I feel like shit."
    "Oh okay. Your total is $180.57- thank you for shopping/have a nice day."


    Webster666 saidThey all act like zombies.
    Apparently nobody teaches their employees to be friendly to the people who are putting the money in their paychecks.


    Well you've obviously never worked retail.
  • BIG_N_TALL

    Posts: 2190

    Oct 02, 2010 6:01 PM GMT
    It is not just a LA thing... it happens here in the South too
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    Oct 02, 2010 6:11 PM GMT
    Myself and a co-worker who goes to Wells Fargo were talking about this. Apparently they have to do a long spiel for each and every customer, and if they don't ask where they really care or not, OR whether they are purple, green, black, white or asian, they can get into trouble as sometimes they are "secret shopped".

    My co-worker told me the female teller at Well's uses the closing line, "I'm here to please you". She told me she was wondering when a female is telling a male this line whether or not it's awkward. "I'm here to please you" has to be said the right way lest it be taken the wrong way.

    I don't know if anyone really cares either way. If you're from Los Angeles, you know their unions were busted, and many of the more well paid people moved to other locations and now they have younger, lower paid, and lower motivated people. I've noticed a huge difference. You can only squeeze so much water out of a rock. It's not their fault. I try to humor them, if that doesn't work, and they get snappy or rude, I'll call them on it because it can't happen on the next visit.

    I work with the public, so I empathize with them, but if someone is just plain does not want to be there, I don't want them thinking it's okay next time to be rude.
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    Oct 02, 2010 9:15 PM GMT
    hauptstimme saidThis is why I always refer to cashiers by their first names. They aren't usually used to getting that type of respect. Then, I'm the one that asks, "How's your day going?"

    They are the ones working and waiting on me. More than likely they have had a worse day then mine.

    Exactly - a lesson others could learn. Small talk, polite talk is part of our culture. After asking how their day is going, I will often ask if they are getting off soon. A lot of the cashiers light up, are surprised, and say "thank you so much for asking."

    If you want to do a test, try something above positive and categorize by race if you want the responses.

    As another bit of analysis, it would be interesting correlating the responses to this thread with the responses in the "Are you moody?" thread. From a casual observation, seems that those who are the biggest assholes to cashiers are also in bad moods most often (surprise, surprise!), and are probably the unhappiest guys. Unfortunate.
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    Oct 02, 2010 9:33 PM GMT
    I make the cashiers laugh. I get such nonsense going at the register with everybody laughing. I left the grocery store once without paying because we were all having such a good time. One of the cashier used to kid me that I had to keep my lips zipped until I paid. Another time the cashier started bagging my groceries without ringing them up first. I try to think of something funny to say all the time. I get treated so much better when I come back. When I used to go to a chiropractor's regularly. I would entertain the staff so much that they would slip other patients in before me just to have me stay longer...I wasnt in a hurry so I didnt care, but I knew what they were doing. When I went for radiation therapy every morning during my cancer treatment, I always had a quip or a "song" to make them laugh.
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    Oct 02, 2010 9:44 PM GMT
    JAKEBENSON saidDifferences in race and reaction at the check-out stand?
    Nope. Most of them are assholes, regardless of their race.
    But then again, putting up with assholes for a living can cause one to become an asshole, too.
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    Oct 02, 2010 9:48 PM GMT
    Caslon15000 saidI make the cashiers laugh. I get such nonsense going at the register with everybody laughing. I left the grocery store once without paying because we were all having such a good time. One of the cashier used to kid me that I had to keep my lips zipped until I paid. Another time the cashier started bagging my groceries without ringing them up first. I try to think of something funny to say all the time. I get treated so much better when I come back. When I used to go to a chiropractor's regularly. I would entertain the staff so much that they would slip other patients in before me just to have me stay longer...I wasnt in a hurry so I didnt care, but I knew what they were doing. When I went for radiation therapy every morning during my cancer treatment, I always had a quip or a "song" to make them laugh.

    Yours and the next message are what guys should emulate. You have a good time; they have a good time. You enjoy life and make others' lives more pleasant for having met you. If the negative guys could only hang out with you and learn to think and act the way you do, they would be so much better off.
  • Posted by a hidden member.
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    Oct 02, 2010 9:48 PM GMT
    I do something similar... like when they ask if I want to donate a dollar to muscular distrophy I say stuff like, "nah, I hate handicapped children"... It usually at least gets a nervous laugh in response.
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    Oct 02, 2010 10:38 PM GMT
    JAKEBENSON saidI think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian...

    Frankly, if I asked someone how they felt, and I got your reply, I would walk away without further comment. Perhaps cashiers are obliged to answer such crudity, not being able to leave their station. But when I encounter such foulness, I simply ignore it and move on. icon_razz.gif

    Usually before a cashier can greet me I've already given them a friendly hello of my own, with a nice smile (as good as I can manage, which admittedly isn't much). I honestly LIKE people, until they prove otherwise to me. And ya know what? I usually get a nice response back.

    And the few who don't, well, OK, they're jerks, or having a bad day, or whatever. But that doesn't prevent me from smiling and giving a nice hello to the next cashier I meet, or to anybody else for that matter. I give everybody a friendly greeting, and it's up to them to return the gesture, or be idiots. The loss is never mine.
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    Oct 02, 2010 10:59 PM GMT
    Tazo995 said
    Webster666 saidThey all act like zombies.
    Apparently nobody teaches their employees to be friendly to the people who are putting the money in their paychecks.


    If you'd be working in some dumb store making 5 bucks an hour you'd prolly be a zombie too.

    In North America sales clerks, waiters, etc are all WAY too forward with their "Hi, how are you today". I don't wanna have this dumb conversation with some cashier every single time I buy something. I don't care how you're doing, just like they don't care how I'm doing.

    Just say hi thanks bye, and that's quite sufficient.


    Someones a tad grumpy. If someone acknowledges ur existence in a time where technology which has left many disconnected, is it so hard to exchange pleasantestries.
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    Oct 02, 2010 11:07 PM GMT
    You're lucky to be getting some kind of interaction from the cashier. I live literally a block away from an Asian supermarket and whenever it's my turn to pay, this has always been the scenario:

    Asian cashier: Hi
    Me: Hi, how's it going? icon_biggrin.gif
    Asian cashier: ... -looks at me, then continues charging my items-

    It ticks me off to the point that I don't even say 'thank you' anymore, I just grab my shit and leave. It's probably just this one particular market who sucked the life out of their employees.
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    Oct 03, 2010 3:36 AM GMT
    Art_Deco said
    JAKEBENSON saidI think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian...

    Frankly, if I asked someone how they felt, and I got your reply, I would walk away without further comment.


    And now you know why I hate people. If you ask someone how they are doing, why the fuck do you only expect a positive answer? If you're that fake to begin with then don't even talk to anyone.

    It's people from your generation who took psychology studies out of proportion, the ones that start off as this: "studies show that if you smile blah blah blah." Those don't hold true anymore because my generation grew up with a surfeit amount of fake people chastising at any variation from a routine positive response. So we learned to understand that you act nice because you think you should, not because you are actually nice. Proof? When we deviate from your expected answer, you walk away as you just said. You were never nice to begin with. You were just fake.
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    Oct 03, 2010 3:42 AM GMT
    joeyveras said
    JAKEBENSON said
    Art_Deco said
    JAKEBENSON saidI think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian...

    Frankly, if I asked someone how they felt, and I got your reply, I would walk away without further comment.


    And now you know why I hate people. If you ask someone how they are doing, why the fuck do you only expect a positive answer? If you're that fake to begin with then don't even talk to anyone.



    Have you ever seen the movie Pay It Forward?


    Nope...
  • Posted by a hidden member.
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    Oct 03, 2010 3:44 AM GMT
    I have a totally different opinion of asian people, they have always been ultra nice, friendly, willing to talk and lovely people to have serving me and very willing to help.

    Its the aussies that are rude obnoxious and generally disrespectful of me, unless I get them on side (but I don't bother in chain supermarkets) but in all the stores i go into regularly I know everyone and we always talk (no matter what the race) and everyone is as pleasant and delightful as can be.
  • Webster666

    Posts: 9217

    Oct 03, 2010 5:00 AM GMT
    RekindleTheFlame saidYou're lucky to be getting some kind of interaction from the cashier. I live literally a block away from an Asian supermarket and whenever it's my turn to pay, this has always been the scenario:

    Asian cashier: Hi
    Me: Hi, how's it going? icon_biggrin.gif
    Asian cashier: ... -looks at me, then continues charging my items-

    It ticks me off to the point that I don't even say 'thank you' anymore, I just grab my shit and leave. It's probably just this one particular market who sucked the life out of their employees.





    I've noticed that "How's it going ?" and "How you doin ?'" have become popular replacements for greetings such as, "Hello." In other words, they are questions that don't require (nor does the speaker expect) an answer.

    Never the less, it's very obvious that most stores don't train their employees to be friendly to customers.

    At the Safeway (grocery store) they force their employees to say thank you, as they attempt to read your name (printed on your receipt). It's so insincere that it's useless.
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    Oct 03, 2010 5:20 AM GMT
    JAKEBENSON said
    Art_Deco said
    JAKEBENSON saidI think it may just be a Los Angeles thing, but usually when some cashier asks me the cursory, "how are you," and I answer, "I feel like shit" just to see if I can nudge them outside their usual quotidian...

    Frankly, if I asked someone how they felt, and I got your reply, I would walk away without further comment.


    And now you know why I hate people. If you ask someone how they are doing, why the fuck do you only expect a positive answer? If you're that fake to begin with then don't even talk to anyone.

    It's people from your generation who took psychology studies out of proportion, the ones that start off as this: "studies show that if you smile blah blah blah." Those don't hold true anymore because my generation grew up with a surfeit amount of fake people chastising at any variation from a routine positive response. So we learned to understand that you act nice because you think you should, not because you are actually nice. Proof? When we deviate from your expected answer, you walk away as you just said. You were never nice to begin with. You were just fake.

    I see many guys your age on RJ and in the everyday world who see things and act very differently than you. It's not an age thing.