I HATE BEING INSULTED BY ARROGANT SALESPEOPLE!

  • Posted by a hidden member.
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    Oct 11, 2010 9:37 PM GMT
    I'm kinda easy going, try to be friendly with everyone I meet, no matter what their station in life is. But I also expect an equal amount of respect in return. Some examples:

    Right now I'm doing a burst of major shopping, as I usually do in the Fall. I asked in another thread for some member advice here about HDTVs & Blu-ray players, which was helpful. And I phoned Sony USA directly, getting a very thorough & useful response, that has me leaning in their direction. In fact, they called me back a little while ago, presenting me with some special pricing offers that sound attractive.

    In contrast, I also phoned a local Yamaha piano dealer today, since I'm thinking about a digital upright model that will fit in our small condo. I had one previously I liked that I gave away to a former BF, that he still has.

    And this piano dealer gave me all kinds of attitude on the phone, for something that costs $9000 USD. And I was reminded of a Steinway dealer here in South Florida who gave me a similar hard time, way back in 1981, regarding a Steinway grand that cost $20k in those days (something over 60 now). So the Steinway dealer lost that sale, too, and I bought it from someone else.

    Ya know, if I'm calling or visiting YOU to buy something, to give you MY money, I expect your cooperation, not your abuse. I always have options, and I will take them.

    It's for this reason I usually try to deal with owners, not hired help, but that's not always possible, even when I phone ahead. Sorry for the rant, but I just hate the level of poor customer service in the US today... icon_razz.gif
  • tajsreve

    Posts: 418

    Oct 11, 2010 9:58 PM GMT
    Having been in Sales... please don't allow some Ass who was rude to keep being rude. Remember Julia Roberts in "Pretty Woman!"
  • rnch

    Posts: 11524

    Oct 11, 2010 10:13 PM GMT
    wayyyy back in 1984, when i finally finshed college and landed a "real" job, i was ready to trade off my reliable but high mileage 1978 dodge omni in on a new honda prelude.

    the haughtly, arrogant, bitchie sales dick at the honda dealership 2 miles from my parent's house looked down his nose at me (wearing jeans and a college shirt) and nasally intoned "WE don't take trash in on trade". he further intimated that a hundred dollar bill pressed into his casper white palm would get me to the top of the waiting line for their next prelude.

    the other honda dealer, 14 miles on the other side of town, was more than happy to take my trade in, with no waiting list and no bribe needed.

    on the wayhome from picking up the new honda; i backed my new prelude into the parking spot in front of the first honda dealer, making sure the temporary tag could be seen in the back window, walked in on the sales manager, pointed to the asshole salesmen and my new prelude. i then explained why i had not bought at his dealership and would not do so in the future.
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    Oct 11, 2010 10:31 PM GMT
    Find another dealer:
    http://www.yamaha.com/dealerlocator/default.html

    Shop for the piano you want without speaking to an asshole:
    http://www.yamaha.com/Products/PianosAndClavinovas.html?CTID=200100

    And while you're at it, pick this one up for me please:
    http://www.yamaha.com/red_piano/index2.html

    <-- Proud owner of a Yamaha Motif 8.

    icon_biggrin.gif
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    Oct 11, 2010 10:43 PM GMT
    paulflexes saidFind another dealer:
    http://www.yamaha.com/dealerlocator/default.html

    Shop for the piano you want without speaking to an asshole:
    http://www.yamaha.com/Products/PianosAndClavinovas.html?CTID=200100

    And while you're at it, pick this one up for me please:
    http://www.yamaha.com/red_piano/index2.html

    <-- Proud owner of a Yamaha Motif 8.

    icon_biggrin.gif

    There is no other South Florida dealer within delivery range. And even at less than 14 miles away, this guy wants $150 to bring me a 200-pound electronic piano, that he's getting nearly $9k for. South Florida!

    I've been to that Yamaha web site a lot, see no option to buy direct, as I can from Sony TV. I also saw the stupid Elton John red piano. I hate everything Elton John.

    My previous Clavinova was a CLP, same series as I was looking at now. I want something that sounds like a real piano, not a 1-man band. Maybe I can buy my CLP back from my ex, he's a total mercenary, and pay for it to be shipped down to me. He never plays it anyway.
  • rnch

    Posts: 11524

    Oct 11, 2010 10:47 PM GMT
    [quote][cite]Art_Deco said...I hate everything Elton John...
    [/quote] just like john, paul and george (beatles), someone whom i view as a better song writer than singer. icon_neutral.gif
  • GQjock

    Posts: 11649

    Oct 12, 2010 1:01 AM GMT
    AD ......... I am surprised that a man like you would TAKE that crap

    While I agree S Florida is the land of the .... It's Not My Job and I Might get to It Later

    If they want the sale .... make them jump through hoops for it

    For example ....
    I was in a pretty high end furniture store
    I stopped in a Broward store but I live in Miami
    I just wanted to look but I saw a great yellow leather couch that I liked

    I called over a sales person and asked about it
    It was the last one they had
    I told him I wanted it delivered to my Miami address
    Immediately I was told .... our delivery doesn't cover Miami
    Without even skipping a beat I told him get the floor manager over here pronto
    and it was delivered the next day

    If you want it ..... and you're not asking for anything outrageous .... Demand it
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    Oct 12, 2010 1:09 AM GMT
    I tell sales people to leave me the fuck alone I can take care of myself. I really don't like salespeople
  • LJay

    Posts: 11612

    Oct 12, 2010 1:18 AM GMT
    Please consider an acoustic piano. You casn get a good quality upright for 9K. You might look for a Walter.

    Sorry, but I have an aversion to digital pianos, though I know that earphones are nice.

    Salesperson? I hope you have the name. Go to the dealership and find the sales manager and bitch. Loudly. Enjoyably. Thoroughly.

    Then call the Yamaha district manager and repeat. Enjoy. It is your right.

    Be sure and send a copy of the bill of sale for the instrument you buy from another dealer to all concerned.
  • barriehomeboy

    Posts: 2475

    Oct 12, 2010 1:27 AM GMT
    Are you trying to singlehandedly revive the US economy with your spending? Let Obama do it! You need to save for retirement. Oy vey.
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    Oct 12, 2010 1:29 AM GMT
    My fav snotty sales experience was buying fragrances at Saks..........NO ONE seemed interested in helping me at the counter, until some horrible woman finally came over, stared me down and said "Did you want something, young man?"........."Doctor" I corrected her........."and, no, I'm heading over to Nordstrom's, thanks."
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    Oct 12, 2010 1:29 AM GMT
    Try craigslist
  • rnch

    Posts: 11524

    Oct 12, 2010 1:38 AM GMT
    anything on ebay?


    EVERYTHING is on ebay, eventually.....
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    Oct 12, 2010 3:05 PM GMT
    Hell, I had some cashier at Staples get angry because I didn't want to get their "rewards" card.
  • HndsmKansan

    Posts: 16311

    Oct 12, 2010 3:14 PM GMT
    If the salesperson behaves anyway other that professional, it is inappropriate and I always believe I'm in the company of a bullshit artist.

    Professional salespeople are focused, patient, listen and above all want to be helpful... as well as knowledgeable in linking "wants" to "answers". To act in any personal way with attitude is just bs. I'd walk away, the person doesn't know their job... at least it is what I usually think.
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    Oct 12, 2010 3:17 PM GMT
    I worked at Saks Fifth Avenue over the Christmas season 3 years ago and found many of the sales people to be, like others have said, condescending, rude, and snooty (which I find humorous given that many of them were not like the customers they served!).

    Anyways, I remember a customer coming up to me asking if they would help me with some gift ideas because the sales lady at the Chanel counter had brushed him off as being unworthy of service because of the way he was dressed. I apologized to him for her rudeness and attitude and proceeded to help him find what he needed. Two hours later, he had purchased over $15,000 worth of gifts, primarily gift cards and accessories! After thanking me for my kindness and service, he proceeded to speak with my department manager and the store manager. Suffice to say, I ended up receiving a gift card for $750 and a paid day off as well as peer recognition during our store meeting.
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    Oct 12, 2010 4:05 PM GMT
    barriehomeboy saidAre you trying to singlehandedly revive the US economy with your spending? Let Obama do it! You need to save for retirement. Oy vey.

    I retired 16 years ago, saving is not a concern for me. I mostly make major purchases from September to December.

    Well, not too major, just not routine clothes & junk. So I've bought a new camera, HDTV & Blu-ray player this week, and will likely buy a new Mac computer tomorrow (my current one is 3-years old, and while flawless, I'd like the latest). I think I may get a new tux jacket shortly, too, a white one for next summer. I'm tired of always wearing black. I may defer buying a piano, though, not happy with the local options I have.

    I actually hate shopping, but I seem to get the urge in the Fall, so I just indulge myself for a few weeks. And afterwards I buy nothing but maintenance items for the rest of the year. I suspect I learned that habit from my parents, who only shopped seasonally, as well. Constantly running off to stores wasn't something that much occupied their time, either.
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    Oct 12, 2010 4:11 PM GMT
    Art_Deco said
    Ya know, if I'm calling or visiting YOU to buy something, to give you MY money, I expect your cooperation, not your abuse. I always have options, and I will take them.


    Ever think that the person on the phone is a starving college student and is scolded to make ridiculous sales quotas on the phone for minimum wage? I'm sure they really don't care whom they are speaking to. If I were on the phone, I wouldn't give a flying shit unless I invented the product myself (in which case I would totally give you the upmost deference.)
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    Oct 12, 2010 4:12 PM GMT
    skotty75 saidMy fav snotty sales experience was buying fragrances at Saks..........NO ONE seemed interested in helping me at the counter, until some horrible woman finally came over, stared me down and said "Did you want something, young man?"........."Doctor" I corrected her........."and, no, I'm heading over to Nordstrom's, thanks."


    HAHAHAHAHAH that's awesome.

    I was never helped when I walked into the Sony store. So I bought everything from the Apple store.
  • mizu5

    Posts: 2599

    Oct 12, 2010 4:16 PM GMT
    I agree with you. I go to holt renfrew for quite a bit of my clothing, and being 19 and uh... quirky get you little to no positive attention there. It's a nice store, full of nice clothes, and mean sales people. I didn't come to spend thousands of dollars on clothes, to have someone question my ability to do so based solely off my age. It's silly.

    At the same time, I worked at Godiva in the Eaton centre, the single busiest godiva store in Canada. There is no reason to be rude to me simply because you have money lol. I hate when people think they can talk down to be because they are buying a 200 dollar box of chocolates.
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    Oct 12, 2010 4:21 PM GMT
    lol, Art! "And this piano dealer gave me all kinds of attitude on the phone, for something that costs $9000 USD. And I was reminded of a Steinway dealer here in South Florida who gave me a similar hard time, way back in 1981, regarding a Steinway grand that cost $20k in those days (something over 60 now). So the Steinway dealer lost that sale, too, and I bought it from someone else."

    Send the rude dealer a note (even better, a thank-you card for re-directing you with his attitude to another dealer) with the amount you happily paid for the piano. Explain that honey works better than vinegar. He'll grit his teeth over the lost sale, and who knows, may remember your note the next time he gets the urge to dish out attitude.

    -Doug

    PS Like this:

    Dear sir,

    Thanks so much for your input concerning my potential purchase from you. Discouraged by your words, I found a dealer that was really very sweet and enthusiastic. I happily spent xxxxx dollars for a fine piano and thought to share this wonderful news with you, In fact, had I not listened to you, I might have attempted a purchase from you and missed an excellent experience in customer service.

    Kindest regards, - (your name)


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    Oct 12, 2010 4:22 PM GMT
    I've always been amazed on why sales associates have this air about being better than the customers in the store. They don't own the merchandise and most of the time, get commissions on their sales. Why not treat everyone as a potential customer?

    I work as merchandise rep for several brands in Toronto, and it amazes me on the attitude of some of these sales associates. There's one guy at the Bay in the cosmetic section, very handsome, but I've never seen him crack a smile. Pity.

    If you really hate people, maybe working in retail is not your best choice of employment.
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    Oct 12, 2010 4:23 PM GMT
    What I love doing is giving the deal to the the guy standing NEXT to the day who is an asshole.
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    Oct 12, 2010 4:51 PM GMT
    Well, the ironic thing is that I am really very nice to sales persons. Truth is, I'm just programmed to like people, and you have to go out of your way to piss me off. And then gawd help you.

    Circumstances permitting, I ask them their name, tell them mine (as I did with that Yamaha piano dealer), perhaps shake their hand, share pleasant little stories with them, treat them as equals. Unlike Republicans, I believe in social democracy. It's when they try to put ME down that I start to "pull rank" and have to remind them who is the customer, who is the salesperson.

    I am there for a service for which I am paying, and which is their job. They may choose to be pleasant with me, and we'll get to know each other. I am friendly and outgoing with everyone who wishes to be friendly with me.

    But strike a nasty attitude with me and I'll slam you so fast your head will spin. And if the offense to me is sufficient, will follow-up in a way you won't like.

    But I'll never engage in a shouting match; that is déclassé and more demeaning to me than to him or to her. I am always confident I will settle the score in the end, should I judge it worth my time & effort. A lesson a few troublemakers here on RJ should keep in mind. icon_wink.gif
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    Oct 12, 2010 11:29 PM GMT
    LOVALOT said
    skotty75 saidMy fav snotty sales experience was buying fragrances at Saks..........NO ONE seemed interested in helping me at the counter, until some horrible woman finally came over, stared me down and said "Did you want something, young man?"........."Doctor" I corrected her........."and, no, I'm heading over to Nordstrom's, thanks."


    "i didn't get a phD just for fun, bitch."


    You know! and i really hate to be that person who's stuck on titles/rank, etc.....hell, i'd wager 90% of my co-workers don't know my correct title.....but God, does it come in handy (and feels a little good) when you need to dress someone down/put 'em back in their place........sort of makes up for the decade and a half worth of Friday nights that i spent reading while the cool kids were all partying!