Club Etiqutte101

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    Nov 12, 2010 9:45 PM GMT
    I saw this posted at one of the clubs I go to, and asked the manager for a soft copy and permission to post it:

    Club Etiqutte101

    I hear this all the time, "Please control people's gross behavior"........."Please post a sign telling people not to put their feet up on the vanity and blow dry their toes"....."Please insist that members take a shower before entering the whirlpool"......."Please post a sign telling members to take their weights off the bar when they are done".....This list goes on and on. Funny thing is that we have several of these types of signs and they are just ignored by a select few!

    How do we all get along in an environment where cleanliness and hygiene are so critical? Our product is one in which people are improving the quality and quantity of their lives by elevating their heart rates, building stronger muscles by lifting heavy objects, perspiring, putting themselves "through the paces", going to classes with many other members, taking a steam, sauna or Jacuzzi, brushing their teeth, taking a shower, etc. The life at an athletic club is a combination of private and public moments. How should we manage all these moments especially when sometimes the personal ones conflict with the public ones?

    Low end clubs attempt to "control" behavior by putting signs everywhere....Don't do this....Don't do that........ Usually in these settings, two things happen. The sheer volume of negative signage causes a cluttered, de-motivating, and stressful environment. The club has the feeling of a "gym" instead of the sense of community that a “high end club" possesses. The other behavior that develops is that no one reads the signs, and the bad behavior simply continues.

    So, maybe the answer is to have "enforcers", "cell phone cops", more locker room attendants, or higher visibility of management to enforce the rules in as nice a way as possible. Politely, enforcing our policies and procedures is definitely part of our staff's job description, but I have noticed that some members are actually abusive to staff when they are attempting to enforce a rule and consequently staff members shy away from that part of their job. We will continue to enforce the rules in a customer friendly way as possible, but we need your help.

    What is the answer?
    In my tenure in this industry I have seen many different approaches to club etiquette and I believe that we are very close to the correct atmosphere at our club. It really should be so simple...RESPECT your fellow members. Think about the ramifications of your behaviors. Maybe you do put your feet up on your sink at home and blow dry your toes, but please think about that, as soon as you are done doing that at the club, someone else is using that same sink to brush their teeth or shave.

    It really does just come down to common courtesy.

    Thanks for listening,
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    Nov 13, 2010 2:24 AM GMT
    Agreed.