xrichx saidLOL. That printer model is old as hell. It should have been tossed out years ago.
FYI for anyone interested..
If you want good customer service from Dell or HP, always buy from their business website. Not from their consumer website.
That's because that video has been floating around on the web for many years.
And no customer support can help when the answer is, "Yeah, we know it doesn't work, but we released it anyway. Just buy the next model that comes out. We might fix that, if we feel like it. Some day."
Oh, and you gotta love the new iOS release. "Sure you can print from iOS now... but only to one of five new HP printers that you have to buy."
I've had a love/hate thing going with HP for decades. Before they gave in to whine-doze OS, they were always trying to promote their own garbage. "Sure, you can upgrade the software for your mass spec... but only if you pay $10K for our 1 mb hard drive and a new cable." Arrgh.
But I used to know some of their tech guys who would ship the parts I needed to my apartment. Then when the official PO's came through, months later, they'd ship empty boxes through the official channels. ;)