making amends to people who are colossal jerks

  • Posted by a hidden member.
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    Dec 29, 2010 7:09 PM GMT
    Here's what happened...

    I left my car with a private garage outside of LAX when I left to go to Denver for the holidays. When I got back and called for a pick up, not only did their shuttle drive by me twice at terminal 6, but when I got to the garage after making several complaints, the geniuses that run this joint lost my keys! After searching for twenty minutes, they finally brought out a set of Ford keys which were not labled, and may or may not have belonged to my car. I don't know what hey think I was supposed to do... walk up and down the aisles of cars and see which one it belonged to and drive that one home? Well, when I walked away having informed them that if these keys which may or may not have been mine started my car, I would come down and pay, they insisted that I pay first. Under no circumstances was I going to agree to that, so I walked away to find out if these were my keys... and the bastards locked me in!!!! Not kidding... actually blocked the driveway with someone else's car drew the gate!!! When I told them to move so that I could pay the and get the hell out of there, the manager (I think that's who it was) got up in my face and asked me what I was going to do if he didn't. Unbelievable. It took a call from the cops to finally get released from the loving embrace of this so-called business.

    Now, was I gracious during all this? Hell no. I called them every name I could think of, swore enough to make a sailor blush, and spat a loogey in the wad of cash that I threw at them to pay them for their "services." Very mature of me, I know....

    I know I owe amends for my behavior regardless of how they treated me, but under no circumstances am I going to go back there and apologize. Call it too much angry pride, if you want, but I call it foolhardy to do so. Best thing I can come up with is to not go there again, and to treat the next business I trust to park take care of my car with a little more patience and respect if there is a foul-up. Any of you have any suggestions?

    Thanks.


  • calibro

    Posts: 8888

    Dec 29, 2010 9:58 PM GMT
    was this at the johnny park square? those guys rented me a car with expired registration...
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    Dec 29, 2010 10:05 PM GMT
    calibro saidwas this at the johnny park square? those guys rented me a car with expired registration...


    No... LAX Parking Center on LaCienega and Century.
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    Dec 29, 2010 10:06 PM GMT
    Damn, we must be related. I would have done the same and your way of dealing with the remorse of your actions sounds perfect to me. I wouldn't go back either, wouldn't use them again and certainly wouldn't recommend them to anyone. Yeah, we all make mistakes but come on, we're talking something more than just messing up your happy meal. I think you're spot on!
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    Dec 29, 2010 10:10 PM GMT
    Spitting is a little gross and over the top, but the rest sounds about right. Don't apologize for it unless these guys are drinking buddies of yours.
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    Dec 29, 2010 11:27 PM GMT
    Maybe I should feel ashamed that under the same circumstances, I still would of been polite, albeit frustrated. But there is never an excuse to spit, thats just very dirty, and not justifiable, and some things you just can't say sorry for! But then it takes a lot for me to get really angry. I just would never of used their service agin.
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    Dec 29, 2010 11:28 PM GMT
    Wow. I don't blame you a bit...though I don't think I'd ever spit on the cash.

    You didn't say if those were your keys...but I guess that they were, from the way that the story ended.

    But, no matter what, we all get pushed to the limit sometimes and react maybe too strongly. Even with rage. At least you didn't tackle the guy.
  • Posted by a hidden member.
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    Dec 29, 2010 11:41 PM GMT
    I'm confused. When they brought you the unlabeled keys, was it the keys to a rental car or a car that you actually owned? If you owned the car, y couldn't you recognize your own keys and remember where you parked when you left the car? Just trying to clarify your situation.
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    Dec 29, 2010 11:47 PM GMT
    Guys he did state they where his keys.
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    Dec 29, 2010 11:50 PM GMT
    True_blue_aussie saidGuys he did state they where his keys.


    Again in English, please?
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    Dec 29, 2010 11:51 PM GMT
    True_blue_aussie saidGuys he did state they where his keys.


    If that's the case, you couldn't recognize your own keys and remember where you parked the car (assuming that you self parked)?
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    Dec 29, 2010 11:59 PM GMT
    Do NOT go back to that place, to make amends or anything else

    Last time it took the cops to calm things down

    Going there again is just asking for an unpleasant and possibly violent experience

    Stay away

    As for spitting on the cash -- wow, I never would've thought of that -- well, OK, maybe that wasn't the most mature thing in the world. . .

    . . . but what they did to you was far worse. I don't think you owe them an apology.

    Just next time something like that happens, express your anger yet try to stay in control (easier said that done)

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    Dec 30, 2010 12:04 AM GMT
    catfish5 said
    True_blue_aussie saidGuys he did state they where his keys.


    If that's the case, you couldn't recognize your own keys and remember where you parked the car (assuming that you self parked)?


    No, they parked it.... and they were supposed to affix a label to my keys, a very ordinary set of Ford Focus keys. Even as they were searching for them, I saw several sets that looked exactly like mine.

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    Dec 30, 2010 12:24 AM GMT
    cold saidHonestly, spitting and shouting isn't acceptable to me. I would never do that personally and I would be embarrassed if I was with someone who acted that way. In saying that, it sounds as if an apology wouldn't really be fully appreciated. Ignore it or send them a letter with both an apology and details of their unsatisfactory service - make sure the letter is objective as possible so that they feel pressure to make a change for future customers.


    This ^^. If you gave them them make/model/and license plate of your car, they would have found it for you if you asked politely. That would have resolved the problem. Being polite (yet firm) in your requests will go a long way. Getting angry, shouting, and spitting is rude and uncalled for.
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    Dec 30, 2010 12:30 AM GMT
    catfish5 said
    cold saidHonestly, spitting and shouting isn't acceptable to me. I would never do that personally and I would be embarrassed if I was with someone who acted that way. In saying that, it sounds as if an apology wouldn't really be fully appreciated. Ignore it or send them a letter with both an apology and details of their unsatisfactory service - make sure the letter is objective as possible so that they feel pressure to make a change for future customers.


    This ^^. If you gave them them make/model/and license plate of your car, they would have found it for you if you asked politely. That would have resolved the problem. Being polite (yet firm) in your requests will go a long way. Getting angry, shouting, and spitting is rude and uncalled for.



    Like I said.... they parked it and, I guess, the number of the parking spot was supposed to be on the slip that was supposed to be attached to my keys when they returned them to me. But there was no such slip. They just handed me some keys and said these must be yours.... which they may not have been.

    And look.... I already know I did the wrong thing by spitting. I know that's what I owe amends for. HOW to do it was what I was asking... don't need the verbal spanking, okay? icon_mad.gif
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    Dec 30, 2010 12:45 AM GMT

    Honestly, I think you can just move on from this. You were wronged - badly and you over reacted a little. No one got hurt. Just learn from it, park you car some place else next time and move on. Next time some one really pushes your buttons, maybe you will remember that lashing out makes you feel bad later and temper your response.
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    Dec 30, 2010 1:05 AM GMT
    SAHEM62896 said
    catfish5 said
    cold saidHonestly, spitting and shouting isn't acceptable to me. I would never do that personally and I would be embarrassed if I was with someone who acted that way. In saying that, it sounds as if an apology wouldn't really be fully appreciated. Ignore it or send them a letter with both an apology and details of their unsatisfactory service - make sure the letter is objective as possible so that they feel pressure to make a change for future customers.


    This ^^. If you gave them them make/model/and license plate of your car, they would have found it for you if you asked politely. That would have resolved the problem. Being polite (yet firm) in your requests will go a long way. Getting angry, shouting, and spitting is rude and uncalled for.



    Like I said.... they parked it and, I guess, the number of the parking spot was supposed to be on the slip that was supposed to be attached to my keys when they returned them to me. But there was no such slip. They just handed me some keys and said these must be yours.... which they may not have been.

    And look.... I already know I did the wrong thing by spitting. I know that's what I owe amends for. HOW to do it was what I was asking... don't need the verbal spanking, okay? icon_mad.gif


    Try anger management. You obviously have little patience/low anger threshold.
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    Dec 30, 2010 1:09 AM GMT
    Youre a better man than me. I wouldnt have just spit on the money. If I'd been pushed that far I would have popped a squat and shit right there on their floor, then used their money to wipe my ass.
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    Dec 30, 2010 1:14 AM GMT
    TawlBlond saidYoure a better man than me. I wouldnt have just spit on the money. If I'd been pushed that far I would have popped a squat and shit right there on their floor, then used their money to wipe my ass.


    Classy dude.
  • Space_Cowboy_...

    Posts: 3738

    Dec 30, 2010 1:19 AM GMT
    Don't apologize for shit!
  • Timbales

    Posts: 13993

    Dec 30, 2010 3:03 AM GMT
    If you really feel you need to atone for your behavior, make a donation to a charity of your choice in their name.
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    Dec 30, 2010 3:30 AM GMT
    catfish5 saidYou obviously have little patience/low anger threshold.


    I disagree. I believe that the way the parking firm behaved was way over the top. And, given the stress of travel, even the bit of an overreaction on Sahem's part is understandable.
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    Dec 30, 2010 3:44 AM GMT
    catfish5 saidTry anger management. You obviously have little patience/low anger threshold.


    {shrug} Whatever.

    And to the rest of you who actually answered the question about how to make amends, I thank you. I've got a decision to make now about what to do, but your input has been most helpful. Like I said, I'm not perfect and a lot of you who know me know that... but also know I am not normally like the guy I described up there, too. We all have our days... I guess that one was mine.

    Thanks again, ya'll.
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    Dec 30, 2010 3:52 AM GMT
  • RSportsguy

    Posts: 1925

    Dec 30, 2010 3:59 AM GMT
    I am not sure if making amends to the parking agent would do any good. Those guys sounded and acted just as bad as you behaved. It sounds like this bothers you more than it would them. Maybe you could write them a letter stating why you were so upset and make your apology there. I would then throw the letter out. It might help you let go of the anger and/or remorse you still feel. icon_wink.gif