That was my experience with Bank America as well. They owed me $1,800 for weeks, and I kept getting bounced from one executive to another, who would then b e on vacation... I finally had my lawyer hand them a letter that we would sue for the $1,800, interest on it, my lawyer's time and my time away from work dealing with it - and i got a check from them the same day. Bank America may have some good people in it, at least locally, but my experience was that they were stuffed full of vice presidents who didn't give a dam. So I switched to a small, local bank - and what a difference!