Gym - Are facility expectations reasonable? I go to 24hr

  • TxGrunt

    Posts: 71

    Aug 03, 2011 8:50 PM GMT
    ok... maybe im being a little picky or maybe im not. generally im very laid back and never jump the gun. but i venting here for the moment so thanks for the indulgence.

    my gym, 24hr fitness here (ive been a member over 10 years and have worked out at many around the country) in texas seems to have many equip and facility issues and there at least to me, seems to be a decline in the facility.

    it is clean, but many pieces of equip seem to be broken or missing a part (O-ring, pin, etc) that requires taking a part from another piece and using it.

    Ive notice over the past year, what appears to decline. maybe i never noticed before, which i dont think is the case. i asked some long time members who ive seen around for years and some say the gym is one the best in the area and others say they too have witnessed decline. its a wash.

    however, if you have pieces of metal broken from the equip and machines, some pieces which are safety related (ie safety stop on a smith machine) as well as nuts and bolts coming off of machines or dumbbell racks, would that not indicate that the gym is failing to inspect and repair the equip on some routine basis? especially when the issue remains for days and weeks.

    several items go weeks before I have brought them to the attention of management. and they say oh they didnt know.... well isnt it their job to know? granted members will not always report issues, but again shouldnt they inspect their equip?

    i spoke with the general manager today and although somewhat interested, he seemed to blame members for equip damage, along with simply saying he was unaware of the issues and that it takes his corporate office some period of time to approve repairs, etc. additionally, he states membership remain high and the club is financially successful (like that matters to me at this point).

    i think i understand the industry/business model a little, but would they not conduct equipment inspections every so often? just regular maintenance?

    is it too much to expect:
    1) equip that works and is safe

    Im just thinking maybe i should bring it to a district manager's attention or maybe its just par for the life of a gym. but i pay monthly dues and dont expect broken down equip. literally three days this week... i found three different machines with issues. maybe i get what i pay for... or maybe its just time to switch to another gym... errr icon_question.gif
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    Aug 03, 2011 9:16 PM GMT
    It probably depends a lot on the management style and their revenues. E.g. the Gold's I go to has duct tape on worn out seats, an exercise bike that won't power up (and hasn't been noticed by management for 2 weeks) and an occasional missing pin, but they found the money to replace all the TVs with flat screens.
    My colleague goes to the local JCC and maybe because the fees are so much higher, they replace equipment all the time. No duct tape ever.

    (Guess what, the manager for the Gold's just got fired for embezzlement--I learned this through the grapevine of my trainer's chitchat.) icon_lol.gif
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    Aug 03, 2011 10:37 PM GMT
    I honestly think that some of this falls into the "you get what you pay for" category unfortunately. Many of the lower cost gyms have this problem versus the higher end ones. I have a cheap Golds that is close to my home and I have a high end gym that I pay 4x more for. Had the same set up before I moved to Austin as well and had similar observations. The lower cost gyms took weeks longer to identify and fix the equipment than the more expensive gym. Now, don't get me wrong, the quality of staff isn't necessarily correlated with the cost of the gym, just the time to identify and fix issues, in my opinion.
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    Aug 03, 2011 10:51 PM GMT
    I worked at 24hr in Phoenix before I got my current job and they had someone who inspected the equipment in their facilities at least once a week and repairs were made at the time of inspection if needed. If a machine was down, it was reported right away and repaired within 24 hours. I think it has a lot to do with the district management in your area, as they are the ones who decide when the equipment gets inspected.
  • justinlee86

    Posts: 501

    Aug 03, 2011 11:09 PM GMT
    I go to 24 as well and recently went in and thought the gym was disgustingly dirty and asked to see the GM and made sure I told him how disappointed and I hope I dont have to complain to anyone above him.

    Sure enough people were cleaning within minutes
  • wild_sky360

    Posts: 1492

    Aug 04, 2011 12:05 AM GMT
    TxGruntJok saidadditionally, he states membership remain high and the club is financially successful (like that matters to me at this point).


    This quote speaks to my thoughts of late on the same issue. Interesting that he would specifically mention it. I've been wondering lately if these big chains with mega locations are remaining viable in this economy.

    I suspect that an independent owner of the location you speak of would maintain it better, given high membership levels/revenue. In a corporate world the quarterly report is everything...revenue vs expenses. Common sense business decisions go out the window in chase of a number.

    I go to a signature club at LA Fitness and they occasionally run out of soap. Ok...Costco is right down the street. What's the problem? I guess when the budget is spent, it's spent. It's not the best way to run a business. I feel sorry for the employees that skulk around evasively when this happens or things don't get fixed.

    I especially feel bad when things get vandalized over it. I can only assume the shower room got completely trashed because of the no soap issue that went on for a week. The attendant told me he spent hours cleaning up the mess. It's likely that the GM or even the district has no say in the matter.
  • keni65

    Posts: 13

    Aug 04, 2011 12:17 AM GMT
    Hey Tx.

    It is definitely up to the manager to keep up with the maintenance on all equipment, I also Manage a 24/7 club in Australia and yes am the only staff member asides a few personal trainers. I would work a 40 hour week and do my personal workouts there as well, so for that manager to say they weren't aware of any parts missing then they cant work out there or do maintenance checks. I do these weekly and if something is down or wrong that i cannot fix then i have an online service that i send through to our gym technicians who come out within 24-48 hours to fix it. And for the general manager to blame the customer thats not to professional but it has to be true or who else could it be, but in saying this the manager should be checking everything everyday and if something is missing then go back on the security cameras and see who it was and confront them.

    Bad manager i think icon_biggrin.gif
  • Posted by a hidden member.
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    Aug 04, 2011 12:32 AM GMT
    My gym is awesome! If something's broken by my next workout it's usually fixed icon_smile.gif. Yey, more of the Irish Chicago dudes!
  • slimnmuscly

    Posts: 541

    Aug 04, 2011 1:18 AM GMT
    TxGruntJok said

    my gym, 24hr fitness here (ive been a member over 10 years and have worked out at many around the country) in texas seems to have many equip and facility issues and there at least to me, seems to be a decline in the facility.

    it is clean, but many pieces of equip seem to be broken or missing a part (O-ring, pin, etc) that requires taking a part from another piece and using it.


    That's a chronic problem at my gym too. What I don't understand is why people take that stuff. Is there some black market for those parts I don't know about, or is taking them just a silent swipe at "the system"?

    It also seems that, knowing people do take this stuff for whatever reason, gyms would keep a stockpile of spare parts on site, but I guess it comes down to not feeling that they need to. It's true that the problem isn't causing me to switch gyms and is unlikely to since it's within walking distance of my apartment.
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    Aug 04, 2011 2:17 AM GMT
    i hate loose dumbells, and bars, put some loctite on the threads and it wont loosen easily again, theres no excuse for that one. thats just them bein lazy, maintenence should be so easy and would almost always be cheaper than replacement, i wonder if a person could sue over getting hurt due to unsafe equipment, it seems like the gyms would be all over stuff like that.
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    Aug 04, 2011 4:03 AM GMT
    I have dual memberships at 24 Hr. Fitness and LA Fitness and every single LAF in town is a mess. From broken equipment to unsafe sanitary conditions.

    Now the 24 Hr. Fit is the complete opposite., It's very clean and everything is in working order. and Whenever something goes bad the technician immediately fix it and order any part that might be needed.

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    Aug 04, 2011 4:09 AM GMT
    I hate to be that guy... but equip is a verb, equipment is the noun.

    Anyways, I go to a 24hr too and I've see this happening at mine, I think whole whole gym needs an overhaul, but it really depends on the management.
  • 24hourguy

    Posts: 364

    Aug 04, 2011 4:20 AM GMT
    Some facilities seem to be better maintained than others...I think it has to do with the revenue and/or foot-traffic that a particular club is generating for the company. Go to the 24Hour website and let them know;

    https://www.24hourfitness.com/ContactUsFeedbackClub.do
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    Aug 04, 2011 4:34 AM GMT
    24hourguy saidSome facilities seem to be better maintained than others...I think it has to do with the revenue and/or foot-traffic that a particular club is generating for the company. Go to the 24Hour website and let them know;

    https://www.24hourfitness.com/ContactUsFeedbackClub.do


    +1

    Our Orlando 24 is a top notch gym. I wonder how long will it remain like that.