Nov 25, 2011 11:06 PM GMT
It's the dirty little secret in the world of the online travel agencies. No matter how you make your reservation, you always run a tiny risk of arriving at your hotel and finding it overbooked -- just like an airline may not have that seat it promised. But there's an additional risk when you use a third-party provider like Expedia or Travelocity or a range of other companies. If its software doesn't properly hook up to the hotel's electronic booking system, you don't have the room the site claims you reserved.
[...] The lesson here is not to have blind faith in technology. If you use third-party reservation systems -- and millions do -- it never hurts to check directly with the hotel you booked. Especially if it's on the night of a big snowstorm.