Apple beating Google and RIM in mobile loyalty

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    Nov 25, 2011 11:54 PM GMT
    Well I guess this is true for me: on my 3rd iPhone, and my partner has one now, too. And been using Apple computers at home since 1983, because they just work beautifully. (Written on my 27" iMac)

    http://technology-science.newsvine.com/_news/2011/11/25/9021733-apple-beating-google-and-rim-in-mobile-loyalty#comments
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    Nov 26, 2011 1:13 AM GMT
    I wonder if any of that is due to being locked into one company? If you buy iTunes music, apps, or iBooks, your stuck for life. It's one thing I hate about iProducts.
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    Nov 26, 2011 1:39 AM GMT
    Lock-in exists for Android, Blackberry, and Windows Phone also. Once you buy an app, it's not like it's transferable to other platforms. App makers will make you buy it again, assuming it's available on the platform you're switching to. But I'd say that lock-in is more prevalent with Apple products, since they use proprietary connectors. Most i-device users have spent a considerable amount of money in accessories, chargers, and secondary products that have an i-device docking port. All that stuff becomes useless if they switch to something else. Besides, I don't know who would want to give up their Foreman iGrill. icon_lol.gif

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    Nov 26, 2011 1:54 AM GMT
    DudeInNOVA saidI wonder if any of that is due to being locked into one company? If you buy iTunes music, apps, or iBooks, your stuck for life. It's one thing I hate about iProducts.


    As an Apple user you are not forced to buy everything off iTunes, you can make all your music purchases through amazon if you want to. As for apps, you will be locked in no matter what system you go with, you will be locked in with Windows Phone, you will be locked in with Android and you will be locked in with iOS. The advantage with Android is that you get more hardware options, but with more hardware options you also get slow upgrades and apps that can behave unexpectedly depending on what phone you have. This is not really a problem in iOS due to the incredible consistency among all iPhones built to date.

    The reason why Apple customers are so loyal to their brand is due to:

    1- Consistency
    2- Fast upgrades
    3- Amazing customer service(plenty of Apple Stores around the world)
    4- Compatibility with already owned Apple devices(considering that iPads dominate the tablet market by far)
    5- iTunes(iTunes has the biggest music library and movie rental service)
    6- Reliability and stability of their apps(despite the fact that there are more Android handsets out there, more iOS users actually pay for apps and are not so afraid of doing so)
    7- Simplicity of iOS(Android has way too many layers that in most cases are unnecessary such as widgets, everybody loves widgets but nobody pays attention to their widgets except for the weather forecast)
    8- The feeling of owning something that looks beautifully designed(glass and aluminum) unlike android phones that are mainly just plastic(more durable than glass but it feels cheap).
    9 - Soon enough iCloud will also be be a reason for iOS users to re purchase an iPhone


    As you can notice iTunes is listed in the reasons as you mentioned. I didnt list purchased Apps cause this effect is not inherent to iOS but to any smartphone OS out there. Truth is if 40% of Android users willing to switch systems will most likely go iPhone.
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    Nov 26, 2011 2:08 AM GMT
    charlitos saidAs an Apple user you are not forced to buy everything off iTunes, you can make all your purchases through amazon if you want to.


    I know that, but like many users, I started buying online music when Apple was really the only game in town.


    charlitos saidAs for apps, you will be locked in no matter what system you go with, you will be locked in with Windows Phone, you will be locked in with Android and you will be locked in with iOS. The advantage with Android is that you get more hardware options, but with more hardware options you also get slow upgrades and apps that can behave unexpectedly depending on what phone you have. This is not really a problem in iOS due to the incredible consistency among all iPhones built to date.


    I know all of that. I went through all of that debate with myself before I finally bought my iPhone. I'm not pro- or anti-Apple. I'm throwing out being locked in versus true consumer loyalty because it's a factor in these technology decision, just as I bought a PS3 in part because it was backwards compatible with the games I already owned.

    charlitos saidThe reason why Apple customers are so loyal to their brand is due to:

    1- Consistency
    2- Fast upgrades
    3- Amazing customer service(plenty of Apple Stores around the world)
    4- Compatibility with already owned Apple devices(considering that iPads dominate the tablet market by far)
    5- iTunes(iTunes has the biggest music library and movie rental service)
    6- Reliability and stability of their apps(despite the fact that there are more Android handsets out there, more iOS users actually pay for apps and are not so afraid of doing so)
    7- Simplicity of iOS(Android has way too many layers that in most cases are unnecessary such as widgets, everybody loves widgets but nobody pays attention to their widgets except for the weather forecast)
    8- The feeling of owning something that looks beautifully designed(glass and aluminum) unlike android phones that are mainly just plastic(more durable than glass but it feels cheap).
    9 - Soon enough iCloud will also be be a reason for iOS users to re purchase an iPhone


    Interesting, but what are you basing this on? This particular article didn't go into that many details. The only point they made was "More than 70 percent of consumers said they would stick with their phones due to their seamless integration of features and access to content."
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    Nov 26, 2011 2:10 AM GMT
    DudeInNOVA said
    charlitos saidAs an Apple user you are not forced to buy everything off iTunes, you can make all your purchases through amazon if you want to.


    I know that, but like many users, I started buying online music when Apple was really the only game in town.


    charlitos saidAs for apps, you will be locked in no matter what system you go with, you will be locked in with Windows Phone, you will be locked in with Android and you will be locked in with iOS. The advantage with Android is that you get more hardware options, but with more hardware options you also get slow upgrades and apps that can behave unexpectedly depending on what phone you have. This is not really a problem in iOS due to the incredible consistency among all iPhones built to date.


    I know all of that. I went through all of that debate with myself before I finally bought my iPhone. I'm not pro- or anti-Apple. I'm throwing out being locked in versus true consumer loyalty because it's a factor in these technology decision, just as I bought a PS3 in part because it was backwards compatible with the games I already owned.

    charlitos saidThe reason why Apple customers are so loyal to their brand is due to:

    1- Consistency
    2- Fast upgrades
    3- Amazing customer service(plenty of Apple Stores around the world)
    4- Compatibility with already owned Apple devices(considering that iPads dominate the tablet market by far)
    5- iTunes(iTunes has the biggest music library and movie rental service)
    6- Reliability and stability of their apps(despite the fact that there are more Android handsets out there, more iOS users actually pay for apps and are not so afraid of doing so)
    7- Simplicity of iOS(Android has way too many layers that in most cases are unnecessary such as widgets, everybody loves widgets but nobody pays attention to their widgets except for the weather forecast)
    8- The feeling of owning something that looks beautifully designed(glass and aluminum) unlike android phones that are mainly just plastic(more durable than glass but it feels cheap).
    9 - Soon enough iCloud will also be be a reason for iOS users to re purchase an iPhone


    Interesting, but what are you basing this on? This particular article didn't go into that many details. The only point they made was "More than 70 percent of consumers said they would stick with their phones due to their seamless integration of features and access to content."


    iTunes music has been DRM-free since January 2009, so purchases since then are not platform-specific. purchases before then are copy-protected.

    the lack of 'headache factor' is a big reason Apple purchasers are happy to be 'stuck'.
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    Nov 26, 2011 2:29 AM GMT
    rightasrain saidiTunes music has been DRM-free since January 2009, so purchases since then are not platform-specific. purchases before then are copy-protected.

    the lack of 'headache factor' is a big reason Apple purchasers are happy to be 'stuck'.


    I still have a ton of stuff that I purchased before then. Switching would still be a major expense and pain.

    Which "headache factor" would you be referring to?

    Don't get me wrong. I like my iPhone just fine. I use it almost every waking hour as a phone, PDA, and music player. A big reason I bought my iPad was based on how it integrated so seamlessly with my iTunes/iPhone/iCloud stuff. (Stuff being the technical term.)
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    Nov 26, 2011 2:30 AM GMT
    because their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.
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    Nov 26, 2011 2:32 AM GMT
    RoadsterRacer87 saidbecause their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.


    wow.... it's been 'proven'. why don't you post a link to that new Samsung S2 commercial?
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    Nov 26, 2011 2:35 AM GMT
    DudeInNOVA said

    Interesting, but what are you basing this on? This particular article didn't go into that many details. The only point they made was "More than 70 percent of consumers said they would stick with their phones due to their seamless integration of features and access to content."


    I spend way too much time on Apple vs Android topics and this pretty much summarizes what most Apple fanboys love about iOS over Android(pretty much your only option if you want to leave iOS) Obviously most iPhone buyers arent fanboys but I would be surprised if most elements in that list are not the cause why they stick to iOS. This is not intended to be an accurate research but a personal observation.
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    Nov 26, 2011 2:36 AM GMT
    rightasrain said
    RoadsterRacer87 saidbecause their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.


    wow.... it's been 'proven'. why don't you post a link to that new Samsung S2 commercial?


    Roadster is right. Having a handheld computer phone wasn't cool until it was marketed by apple, it was nerdy and looked down upon. Apple's success is really just amazing marketing. There are even documentaries about the macheads and ilife.
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    Nov 26, 2011 2:37 AM GMT
    DudeInNOVA said
    rightasrain saidiTunes music has been DRM-free since January 2009, so purchases since then are not platform-specific. purchases before then are copy-protected.

    the lack of 'headache factor' is a big reason Apple purchasers are happy to be 'stuck'.


    I still have a ton of stuff that I purchased before then. Switching would still be a major expense and pain.

    Which "headache factor" would you be referring to?

    Don't get me wrong. I like my iPhone just fine. I use it almost every waking hour as a phone, PDA, and music player. A big reason I bought my iPad was based on how it integrated so seamlessly with my iTunes/iPhone/iCloud stuff. (Stuff being the technical term.)


    here's a great example of headache factor on WP7 from another thread... even though you didn't mention that OS.

    http://www.realjock.com/gayforums/1979736
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    Nov 26, 2011 2:38 AM GMT
    charlitos saidI spend way too much time on Apple vs Android topics and this pretty much summarizes what most Apple fanboys love about iOS over Android(pretty much your only option if you want to leave iOS). This is not intended to be an accurate research but a personal observation.


    Personal observation based on extensive research is an acceptable answer, though keep in mind that people who frequent those types of discussion are probably more hardcore users and not representative of the general public.
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    Nov 26, 2011 2:39 AM GMT
    lol, RIM?
    Who uses Blackberry's anymore?
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    Nov 26, 2011 2:41 AM GMT
    I recently inherited an iPhone 3GS from a good friend. Now, I'm not a big fan of Apple due mostly to the over-the-top zealousness of the visible mac addicts, however the iPod touch I purchased over 3 years ago is still running nice and smoothly and works very very well. I can't even say that for the mid-range Android phone I picked up a year ago.

    I recently upgraded that phone to Gingerbread, and it provided a great speed boost, which lasted all of 5 days. Even with shutdowns and restarts, the phone has become increasingly sluggish

    One factor going for Apple is that they have a lot of control over both software and hardware. This leads to consistent user experience across the platform. Android is more open source, and its possible to get a phone/hardware combo that's a real lemon.

    Given that the apps aren't tested on all available phones, you can end up with a real mess on your hands, paying money for apps that can't even run on your phone. PC's resolve this issue with minimum system requirements being listed, and in the very least Android needs to start some sort of system for quality control over apps and a minimum phone requirement being listed.

    That said, I'm excited to get this iPhone unlocked and start using something that provides me a consistent experience. I love using PC computers for the ability to tweak and upgrade components myself, but when it comes to a mostly solid state device like a phone, a cohesive, ground up approach with matching software and hardware seems to make the most sense. I can see Apple seeing even more growth after the newness of Android wears off.
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    Nov 26, 2011 2:41 AM GMT
    effen said
    rightasrain said
    RoadsterRacer87 saidbecause their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.


    wow.... it's been 'proven'. why don't you post a link to that new Samsung S2 commercial?


    Roadster is right. Having a handheld computer phone wasn't cool until it was marketed by apple, it was nerdy and looked down upon. Apple's success is really just amazing marketing. There are even documentaries about the macheads and ilife.


    Maybe partially accurate. Crackberrys where cool long before iProducts, but they were more of a niche market for business types. Apple was successful at making them more mainstream and at merging the MP3 player, phone, PDA, and tablet markets. I mean there's hardly that much difference between an iPod Touch, an iPad, and an iPhone.
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    Nov 26, 2011 2:46 AM GMT
    RoadsterRacer87 saidbecause their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.


    The problem with 'better' when it comes to iOS vs Android is that its relative to what you want to do with your phone. What is better to you might not be better to me. Widgets could better to you but I personally find them unnecessary. Better microprocessor could be better to you but I know that iOS is more efficient than Android and it requires less to achieve the same etc.

    In other cases the whole 'better' thing stops to make sense as technology evolves. Before people would say that iPhone 3G's camera sucked and thats why every other phone with a better camera is 'better'. Now that the 4S has the an 8MP camera with 1080p, fast shutter and amazing low lighting takes those against iOS say that they dont need a 'better' camera. Flash was other topic of what was 'better' and now Adobe discontinued flash and currently ICS is still waiting for its flash update.

    Truth is the top 5 smartphones(in which the iPhone is included0 are pretty close overall, and it all comes down to very specific/exclusive differences, personal preferences and what makes it 'better' to you.
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    Nov 26, 2011 2:48 AM GMT
    DudeInNOVA said
    charlitos saidI spend way too much time on Apple vs Android topics and this pretty much summarizes what most Apple fanboys love about iOS over Android(pretty much your only option if you want to leave iOS). This is not intended to be an accurate research but a personal observation.


    Personal observation based on extensive research is an acceptable answer, though keep in mind that people who frequent those types of discussion are probably more hardcore users and not representative of the general public.


    Obviously most iPhone buyers arent fanboys but I would be surprised if most elements in that list are not the cause of why they stick to iOS. Really theres nothing 'hardcore' in that list, these are all details than your regular customer may be perfectly aware of.
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    Nov 26, 2011 2:58 AM GMT
    DudeInNOVA said
    effen said
    rightasrain said
    RoadsterRacer87 saidbecause their users are psychotic and will do anything for the latest and greatest apple products regardless of whether not they're better than anything else on the market . I know several people like this it has been proven.


    wow.... it's been 'proven'. why don't you post a link to that new Samsung S2 commercial?


    Roadster is right. Having a handheld computer phone wasn't cool until it was marketed by apple, it was nerdy and looked down upon. Apple's success is really just amazing marketing. There are even documentaries about the macheads and ilife.


    Maybe partially accurate. Crackberrys where cool long before iProducts, but they were more of a niche market for business types. Apple was successful at making them more mainstream and at merging the MP3 player, phone, PDA, and tablet markets. I mean there's hardly that much difference between an iPod Touch, an iPad, and an iPhone.


    I wasn't talking about blackberry. That's my fault for not stating that. I'm talking about the large screen windows phones that could run most microsoft applications and still play internet video while having free wifi. Years ahead of its time but not "cool" yet so it was discontinued. icon_smile.gif

    It is blackberry's fault for not keeping up. It's had more than enough time. The fact that they couldn't see that the game was changing shows what kind of state that they were/are in. I should have tossed that in my first post as well.
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    Nov 27, 2011 11:46 PM GMT
    DudeInNOVA saidI know that, but like many users, I started buying online music when Apple was really the only game in town.

    Music bought on iTunes store is DRM free, if you still have music that you haven't updated to DRM free then you should do so.

    All the latest music players can play AAC music file format.

    The only thing your really stuck with is movies and apps, but I don't know anyone who is selling DRM free movies legally and well apps that's all operating systems.
  • hotkj2002

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    Nov 28, 2011 3:50 AM GMT
    xrichx saidLock-in exists for Android, Blackberry, and Windows Phone also. Once you buy an app, it's not like it's transferable to other platforms. App makers will make you buy it again, assuming it's available on the platform you're switching to. But I'd say that lock-in is more prevalent with Apple products, since they use proprietary connectors. Most i-device users have spent a considerable amount of money in accessories, chargers, and secondary products that have an i-device docking port. All that stuff becomes useless if they switch to something else. Besides, I don't know who would want to give up their Foreman iGrill. icon_lol.gif

    XO5wC.jpg


    Not exactly true... With Android you are not locked into purchasing apps from Google just like you are with Apple. With Android you can purchase your Apps from Amazon Market, Slideme.org, and etc. The developer doesn't even have to add their app any market. Users can download apps straight off the Developer's website and they can keep 100% of the profits. You are not allowed to do that on iOS unless you jail break your iDevice.
  • hotkj2002

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    Nov 28, 2011 4:39 AM GMT
    charlitos said
    DudeInNOVA saidI wonder if any of that is due to being locked into one company? If you buy iTunes music, apps, or iBooks, your stuck for life. It's one thing I hate about iProducts.


    As an Apple user you are not forced to buy everything off iTunes, you can make all your music purchases through amazon if you want to. As for apps, you will be locked in no matter what system you go with, you will be locked in with Windows Phone, you will be locked in with Android and you will be locked in with iOS. The advantage with Android is that you get more hardware options, but with more hardware options you also get slow upgrades and apps that can behave unexpectedly depending on what phone you have. This is not really a problem in iOS due to the incredible consistency among all iPhones built to date.

    The reason why Apple customers are so loyal to their brand is due to:

    1- Consistency
    2- Fast upgrades
    3- Amazing customer service(plenty of Apple Stores around the world)
    4- Compatibility with already owned Apple devices(considering that iPads dominate the tablet market by far)
    5- iTunes(iTunes has the biggest music library and movie rental service)
    6- Reliability and stability of their apps(despite the fact that there are more Android handsets out there, more iOS users actually pay for apps and are not so afraid of doing so)
    7- Simplicity of iOS(Android has way too many layers that in most cases are unnecessary such as widgets, everybody loves widgets but nobody pays attention to their widgets except for the weather forecast)
    8- The feeling of owning something that looks beautifully designed(glass and aluminum) unlike android phones that are mainly just plastic(more durable than glass but it feels cheap).
    9 - Soon enough iCloud will also be be a reason for iOS users to re purchase an iPhone


    As you can notice iTunes is listed in the reasons as you mentioned. I didnt list purchased Apps cause this effect is not inherent to iOS but to any smartphone OS out there. Truth is if 40% of Android users willing to switch systems will most likely go iPhone.


    Here is my rebuttal to your list.....

    1. Consistency - Well there is only a few idevices to choose from so its easier to be more consistent when compared to Android plethora of devices. Some people may think this is a disadvantage rather than a advantage because most people love choice.

    2. Fast Upgrades - Most Androids have fast upgrades also.

    3. Amazing customer service.... - Subjective... Beside, there are no Apple stores near me so they are not everywhere.

    4. Compatibility with already owned Apple device... - Same can be said about Android. If you purchased an app for your phone, you can port them to your Android Tablet or Google Television.

    5. iTunes - Android also have an extensive Movie, Book, and App library. They even just launched their Music service.

    6. Reliability and stability of Apps - I will give you this although I think this argument is drastically over exaggerated. 98% of the apps I install work wonderfully on my phone. It really depend on your phone. If you purchase an el cheapo buy one get one free type of deals, then don't expect to run the latest and greatest apps. You get what you pay for. You can't compare the performance of a $300 subsidized iPhone to a $49 subsidized Kyocera running last year's Android Version. Besides, Google gives you 15 minutes to try out an app. If it doesn't work you can get a refund. Secondly, the Android Market allows developers to block certain devices from purchasing their app if they don't meet certain spec requirements.

    7. Simplicity of iOS?Widgets and etc - How does widgets make Android more difficult to operate? Novice users do not have to use widgets if they don't know how to use them. Which isn't that difficult to use in the first place. Also, who are you to say Widgets are unnecessary. Many people would beg differ.

    8. Looks - First off, looks are subjective because I know people who hate the design of the iPhone. Secondly, sweeping generalization much??? Are you saying all Android phones are built cheap and are made out of plastic? There are many well built Android device. I own a few. Again, you pay what you get.

    9. Cloud Android been doing the cloud thing for years. Apple is just now catching up.
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    Nov 28, 2011 5:18 AM GMT
    hotkj2002 saidNot exactly true... With Android you are not locked into purchasing apps from Google just like you are with Apple. With Android you can purchase your Apps from Amazon Market, Slideme.org, and etc. The developer doesn't even have to add their app any market. Users can download apps straight off the Developer's website and they can keep 100% of the profits. You are not allowed to do that on iOS unless you jail break your iDevice.
    Nope. The lock-in that we're referring to here is not having the ability to transfer apps to different platforms. If you buy an app for your Android device, you can't install it on your iphone. And vice versa.

    Once you're heavily invested/committed into one platform, you're least likely to switch to something else because you don't want to have to buy all those apps again for the new platform you want to switch to.
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    Nov 28, 2011 7:04 AM GMT
    Translation: Apple fanboys are lemmings.

    Knew that already. Move along, nothing to see here.
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    Nov 28, 2011 7:12 AM GMT
    SxyDrkHair saidGO APPLE!


    GO ANDROID!