Well, I see this is going to be a rather interesting adventure. Here's the e-mail I received back from Apple (after contacting them a second time):
iTunes SupportWelcome to iTunes Store customer support. My name is Girish. I am glad to help you.
I understand that unauthorized purchases have made on your account. I am sure you are anxious at this time and I will do whatever I can to help you right away.
I urge you to contact your card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
Thank you for being a valued iTunes Store customer. For further queries, feel free to contact us and we will be happy to help you.
Have a nice day!
iTunes Store/ Mac App Store Customer support.
Please Note: I work Sunday to Wednesday, 630 AM to 3 30PM CST.
I guess you don't work Sunday through Wednesday, Girish. Today is Saturday. :/
Now, silly me, I replied to the e-mail. I should probably just open up another case log on the matter. But, I'm having trouble believing that someone stole my shit and that this could just be a mischarge on their part:
My ReplyHi Girish,
Thank you for your speedy reply.
I spoke directly with my credit union about this matter and was told to contact you folks first since the card is tied to my bank account. However, there is a form I can fill out with them (I believe it is a Consumer Protection form or something) but the process is quite lengthy. However, in order to hopefully expedite the process, is there anything that you can provide me from your end to include in the paperwork, such as reference numbers or should I just use the case number provided here?
And just to clarify, is there a way to determine where this purchase charge was made from or what was purchased with it just so that I may verify that my card does in fact need to be closed? Not that I want to chance another purchase appearing or anything I just find it baffling that it's an isolated incident. The reason why I ask is because it's quite a bit of information to get a hold of for one purchase. The card is tied to my account and my account is only authorized on 4 computers. All of which should have been the same unit (given four reformats). Plus the security code, billing address and name on the card is needed a well. That's why I was wondering if the trace number helped or not.
Thank you for your time!
I'd like to think I'd at least be privy to know what was purchased. They have to have some sort of ability to determine who purchased this with my card and through where. Though if I do destroy the card like he tells me to, it's kinda hard to get a chargeback if there's no card in the first place... I sure as heck don't want a credit on iTunes... :/