Which is the best cell phone service?

  • Posted by a hidden member.
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    Jul 28, 2007 11:36 PM GMT
    My T-Mobile contract will expire in 3 months. The service was great when I first signed on 3 years ago, but it has steadily become worse and worse. Drop calls, terrible signal and voice quality, NO SIGNAL AT ALL, or I would not get a voice mail until hours or a day later! etc, etc...

    This is especially bothersome when I travel... I often have no signal at all. And it is not my Razr phone, as my sister has the same phone but AT&T and she has full signal when I had none...

    Most of my contacts have either AT&T or Verizon. So I am going to go with one of the above services.

    I do not use the phone all that much, so the cheapest plans from both companies are about the same.

    I hate using text message on cell phones (I can hardly type on this full sized keyboard...) So I do not care for a Blackberry or iPhone...

    I hate portable music players as well. I can hear the MP3 compression, poor digital to analogue converters, and earphones that cannot produce flat frequency response down to 20 hz.. I do not like earphone sounds period. So fancy phones with music player is NOT important to me at all...

    I also can't stand videos and pictures taken by a camera phone. Poor images irritates me. So fancy phones with this feature is also NOT important to me...

    SO the ONLY important thing for me when it comes to a cell phone service are:

    1. Wide coverage.
    2. Clear and strong signal.
    3. Great customer service.

    Verizon or AT&T? ...What are your experiences...?
  • Posted by a hidden member.
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    Jul 29, 2007 12:07 AM GMT
    I've had 'em all because I live in a kind of valley where the signal is bad. The best by far has been Verizon. I even get the signal at our mountain place. They seem to have the widest coverage.
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    Jul 29, 2007 2:27 AM GMT
    Don't do AT&T.... I went through hell with them...HELL!!! and more dropped calls then you would think were possible... Awful!!!

    Verizon is a little more expensive each month, but customer service is great and signal is good too...

    I personally have T-Mobile, and I haven't had any problems at all... but with AT&T, you'll be taking a big gamble...
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    Jul 29, 2007 2:31 AM GMT
    T-Mobile is coming out with HotSpot@Home. Basically, anywhere there is a WiFi hot spot, it will make your calls through WiFi instead of through your phone signal...And when it's on WiFi, it's free...This means that if you have a wireless network at home, you will get perfect reception and it will be completely free.

    If no wifi is found, it will seamlessly switch to your phone signal instead... pretty cool stuff, and could be a big money saver....
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    Jul 29, 2007 2:32 AM GMT
    But isn't AT&T the same as Cigular? They have al the commercials claiming they have the fewest dropped calls.... Did that change when AT & T took over, or was it never true...?

    T-Mobile is getting worse here in NYC, but iit is terrible in CA where I was on vacation...
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    Jul 29, 2007 2:33 AM GMT
    What about Sprint...? I know nothing about them....
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    Jul 29, 2007 2:36 AM GMT
    I was an original AT&Ter, like before they became cingular, and now they are AT&T again...so the problems have always been there...there are a lot of people with the same problems I had with dropped calls (like sometimes 3 or 4 times in one 30 min. coversation)...it was horrible...

    I have known a couple people with Sprint... I hear complaining from them, but it usually has to do with being expensive/limiting...but nothing too horrible...

    I don't know how there service varies from state to state...
  • Posted by a hidden member.
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    Jul 29, 2007 2:45 AM GMT
    I dont mind paying for good service...

    I just want to be certain that the dropped calls are not from the phone but the service...

    When I first started with T-Mobile 3 years ago, I had a Samsung phone and it worked very well. After 3 months of use, it started to drop calls constantly, like 10 times a day. Then I got together with a co-worker who also has the same T-Mobile plan, and we made calls at the same spot with her and mine phone. She had a Motorola. My Samsung kept dropping calls, like 3 times in a roll, while hers did not drop calls once. So in this case, it was the crappy Samsung phone. I bought an unlocked RAZR and kept my same plan, and then the drop calls stopped..

    But since the last year and half, I do not get drop calls but now I would constantly get a message saying "All networks are busy"... Or the voice quality would sound like one is talking under water....

    Then in CA, my sister also has a RAZR phone with AT&T. Not only she had constant service, but the voice quality is prestine.. While mine most of the time had no service, or I only had 2 bars while she had all bars, and my phone voice quality would be really crappy...

    I am willing to pay for good coverage and service, but I just want to make sure it is nto the phone but the service that is crappy...
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    Jul 29, 2007 2:47 AM GMT
    Someone told me they also had thier T-Mobile service gone to the toilet this past year. They claim that T-Mobile is selling a lot of memberships while not up grading their servers to accomidate the surge of new users.... That is why we don't get dropped calls, but we get "All networks are busy" or voice mails do not come in until hours od a day after...

    If anyone knows how cell phone copanies work, maybe they can shed some light...?
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    Jul 29, 2007 2:49 AM GMT
    I'm sure it depends on where you live, but Sprint was the worst of all of them for me.

    Next worse was T Mobile. However, I still have their hotspot service for which I pay $30 a month.

    My partner had AT&T and it was horrible. Terrible service too.

    Verizon has been the best.

    A few weeks ago, I decided to buy Verizon's wireless internet service, $60 a month, with the thought of discontinuing T Mobile's hotspot service and the cable internet service at home. It was abysmally slow and I cancelled it after a week.
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    Jul 29, 2007 2:53 AM GMT
    Yikes, it seems there are many unhappy AT&T customers....
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    Jul 29, 2007 2:57 AM GMT
    Another question:

    What is your experience with cell phone brands...? I am strickly talking about reception and voice quality. Forget about the other features thatt I wil never use (text messaging, music playback, camera)...

    I had a Samsung and I will never buy them again... They are great for 3 months then they are junk (at least the one I had).

    The Motorala RAZR has been good to me.

    How is LG?

    How is Sanyo?

    Good or bad and why...?

    Your detailed account of good and bad experiences are all greatly appreciated!
  • Posted by a hidden member.
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    Jul 29, 2007 4:38 AM GMT
    I hope you have good credit. My mom and I looked into verzion and since she had a history of bad credit they wanted a $500 deposit from her. We tried my name and I have little credit and they wanted a $125 depsoit from me. Cingular was the same and I know Cingular and AT&T have merged. I'm surprised your having trouble with T-mobile. I have it and love it. When I have problems they're quick to fix it. I also have a Nokia 6103 and love it.
  • CincyBOJ

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    Jul 29, 2007 5:31 AM GMT
    I have T-Mobile and I have noticed this trend too. The service was great a few years ago. However, the competitors have improved beyond and T-Mobile has not. I will be looking for a new provider in the near future as well.

    My partner is trying AT&T and it is much better. My daughter uses Verizon and can receive great reception anywhere (even once in a cave).

    I hope something improves soon. I feel like I'm on Green Acers climbing up the telephone pole to make a call.


    "Can you hear me now? .......DAMN!"
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    Jul 29, 2007 5:34 AM GMT
    I have Verizon (and a Razr) and have vowed never again to buy a Motorola phone. (My two old LG phones in comparison must have had batteries made of plutonium).

    I have had some issues with Verizon itself as well, although they have traditionally had the best service in rural areas outside the city.

    AT&T/Cingular have closed the gap considerably, however. I have heard some stories of the recent jump in service traffic (related to iPhone activations) causing issues with their network, but I suspect they will quickly increase capacity accordingly.

    I don't think anyone has perfect customer service... Wireless carriers have high overhead and tend to shave things as thin as possible on the customer service floors.

    Personally, I think you are better off with a wireless carrier that operates on a GSM network... T-Mobile is GSM, probably smaller scale, but Cingular/AT&T is a larger company and most of their infrastructure is considerably more modern than Verizon's.

    My (long winded) nod would be Cingular. If you travel (particularly internationally), they would be the best choice.
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    Jul 29, 2007 5:48 AM GMT
    Well I've had Sprint and currently have Verizon.

    Sprint has gone to the shitter since it merged with Nextel. They are always screwing up your billing and never issuing credits like they say they were going to. Not to mention they have outsourced their call centers to places like india and of the sort. Its a pain in the ass. My mom and I were never issued credits when we sold back our old phones. So we dropped them like a bad habit. Also now if you call them up too many times (according to them) they will terminate your contract. Check out this article before thinking about sprint. (http://blogs.zdnet.com/BTL/?p=5604)

    We have Verizon now. its been well over a year with them and I have to say that our service is amazing. I think in the last year or so Ive only had to call customer service like 3 times. Our billing is always right. Its a bit pricy but I almost never have dropped calls unless I'm really out in the boondocks. Not that you would use it but just to put it out there as to see how great their wireless network really is: you know GM's "OnStar" feature that you'll find in most newer model cars? It works through Verizon's networks and is 5 times more powerful than any regular verizon phone. Everything from turn by turn navigation to calling for help or running diagnostics on your car is all done through their network and it even allows them to unlock your doors should you lock your keys in. Also if you have a car with OnStar in it already you can actually add it as an additional line on your Verizon account. thats one of the big reasons we are going to stay with Verizon is because of that feature since my mom is going to buy an 08 Buick Enclave. =D

    i know you said you dont need anything fancy but just letting you know some of verizon's perks. I myself have a Moto Razor V3m and I've never had a problem with it. does everything I need it to. Even the music if I want it. Good luck.
  • Posted by a hidden member.
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    Jul 29, 2007 5:49 AM GMT
    Oh forget to tell you, the service is a little higher than others but you honestly get what you pay for.
  • Posted by a hidden member.
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    Jul 29, 2007 6:07 AM GMT
    Concerning using cell phones when travling... I was only talking about domestic travel, not international...

    International use of GSM cell phones is SO expensive that is it not worthwhile to me. I rather just check emails instead...

    And I have been living here in Manhattan since I was 13, and at 40 years of age, I DO NOT KNOW HOW TO DRIVE (I don't know gas peddle from break, I don't even know how to pump gas)... So I know nothing about car culture and I use taxis when I travel. So a navigation tool on my cell is just pretty much useles... My ID card actually says "not for driving"...
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    Jul 29, 2007 6:09 AM GMT
    Also Italmusclebtm, I think Verizon RAZRs have a software issue... My friends with Verizon RAZRs all have problems, but my sister, her bf, and myself never had problems with our RAZRs.. It has been the best phone I have used...

    But I have seen the new LG phones that look and feel just like the thin RAZRs... Anyone knows how these are...?
  • Posted by a hidden member.
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    Jul 29, 2007 6:29 AM GMT
    i have cingular/at&t and i love them ive had no problems with them! i dont have problems getting service and i dont ever have any dropped calls! i have the LG and my phone is great! i am a very satisfied at&t customer!
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    Jul 29, 2007 6:54 AM GMT
    Now I am completely torn...

    More accounts please!
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    Jul 29, 2007 7:05 AM GMT
    Consumer Reports does articles on cell phone service all the time and VERIZON has consistently been at the top. I've had Verizon for almost three years now; no complaints.

    As for the phone itself, I have an LG cameraphone and so far, so good. I rarely use the camera or the music aspects of the phone, but the camera can come in handy sometimes (pushing the pix button on the side while the phone is closed turns it into a mirror of sorts).

    Another awesome perk is the unlimited IN calling so if a lot of your friends have Verizon, you can call them all you want.

    Go with Verizon!
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    Jul 29, 2007 11:14 AM GMT
    The first phone I had with Verizon actually was an LG. Stick with LG or get the Razor. some of the razors need a firmware update but it takes like 10 mins to do? I live in texas so the open road is like all I know lol. If you visit a Verizon wireless store most of the time all the associates use LG phones.
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    Jul 29, 2007 12:13 PM GMT
    My ex is in the wireless industry and told me all about coverage. He knew the good and bad of every service since he had to be knowledgeable about coverage throughout the country. He wasn't in sales so it was important the knowledge was not slanted.

    He pointed out that every service (without exception) has hot spots and dead zones. The issue is to find out which is most suitable for the places your most likely to need to use your phone.

    I've had Sprint (great if you live near a major highway and plan to sty near it), Verizon (great for largest area on average throughout the country) and Cingular/AT&T which I've had now 18 months (which is best in the area where I live - Northeast - also the only reliable service in P-Town). A friend of mine has t-Mobile and it's fine as long as your near a Starbucks, but WAY too many dead zones. Verizon has the best customer service but if you can't get calls, it doesn't matter how good the customer service is.

    Check where you need to use your phone and look at the services website to see areas of coverage - look closely!

    As to phones, I've had Kyocera, Motorola, LG, and currently iPhone. My work does studies on things like cell phones and which is better than another. Internal technicals (strength of signal, battery life etc. vary depending on the model, brand and cost of the phone. Check ratings websites for that. Everyone will have a personal horror story about any shone you have. I've found that Motorola and Nokia seemed to be overall at the top. They had the best User Interfaces and reliability. LG, while technically good, had the worst user interface. Voice activated dialing on these was a joke. I had the Razr and loved it. I'd be still using it if I didn't get an iPhone (first Apple product I've ever owned). The Razr feature set is determined by the service provider (if you have Verizon and your friend has AT&T and you've both got Razr's you'll see that the interface and feature set is different for each because Verizon overwrites the default OS on the phone.)

    So, NYCMusc4Musc, I know this doesn't give you an answer, but without knowing the specific details of your needs, it can put you in the right direction. I hope it helps.

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    Jul 29, 2007 3:16 PM GMT
    That was VERY helpful! THANKS!