Short Rant: my gym screwed up

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    Jul 01, 2008 3:53 AM GMT
    Okay, didn't know where else to put this, but I just wanted to get it off my chest.

    I work at a college, and I get my membership in the Fitness Center as a perk for taking such a low salary. Anyway, one of the things we can do is use some gyms of Fitcorp, one of the local chains. I use it occasionally when I have a day off or want to work out on the weekends and not head into the city.

    Anyway, I went there this past Friday (as I had a vacation day) and after doing part of my workout, the guy there tells me that my permissions for using their gyms has been cancelled as I broke the rules and used their gyms more than 30% of my total visits. As I had only been there 5 times this year, I figured this was really strange. I asked for a list of the dates I had been to this one Fitcorp, so I could bring it up to my gyms management.

    Today I finally get the manager of the Fitness Center, and it seems that the staff there didn't put in the system every time that I went, so now I'm cut off forever from using the Fitcorp centers and there's nothing I can do about it, even though it was the fault of the staff.

    Argh!
  • ShawnTX

    Posts: 2484

    Jul 01, 2008 4:03 AM GMT
    Ugh, that sucks Matt, especially since it wasn't your fault.
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    Jul 01, 2008 5:03 AM GMT
    What the hell? That is so lame.

    I'm sorry Matt. icon_sad.gif
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    Jul 01, 2008 5:14 AM GMT
    So let me get this straight...

    They are cutting you off because you go there too much? And they can't prove it because they didn't document your visits. Hmmm...

    And what leg are they standing on?
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    Jul 01, 2008 6:56 AM GMT
    Dude, screw that! Hell no man..

    First, forget the little shits who didn't do their f*in job! Time to go to the top and let the shit roll down hill!

    Fitcorp contact Marginally useful, one might say.

    Corporate Sales – mikep@fitcorp.com : is likely SVP New Business Development: Michael G. Parent.
    So from that we know Fitcorp's email formula. Hehe. Now we apply it to the CEO:

    President, CEO, and Founder: Gary T. Klencheski: garyk@fitcorp.com it might work, might not.

    What you should do is an email bomb, you CC the email to EVERYONE in the company. If you have the email for your local center, even better! You send it to them and CC it to the CEO, CFO(likely roberts@fitcorp.com but BCC bobs@ and robs@ too) and the SVP.

    Write a respectful(read professional), concise note about what is going on and how you would like it resolved. Ask for specific resolution. Even if you don't want to go back after stirring the pot, the shit will (and should!) roll down on those layabouts.

    "We must strive for fairness in every aspect of our business." is in their mission statement.
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    Jul 01, 2008 11:03 AM GMT
    ROFL. Yar!

    I say go with Buckwheet, email a top guy, and maybe you can get the satisfaction of seeing heads roll... or not.

    And yeah, be very polite. ;)
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    Jul 01, 2008 4:16 PM GMT
    Oh Buckwheet, I like the way you think! Yeah, go for it. When the little guys manager sees that the email went to the big whigs..... his first response will be "Oh Sh##", then it will be.... "Thornwell, fix this problem!" LOL Good idea Buckwheet! and kill them with kindness.
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    Jul 01, 2008 4:42 PM GMT
    Thanks for the replies. There's something that I didn't mention (as I didn't think I was going to get this type of response!)

    My fitness center was run by FitCorp, but now isn't. They are still honoring the agreements with the college, but they are trying to whittle them down, so they're looking for any infraction.. This was the fault of the staff at my fitness center, and not FitCorp.
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    Jul 01, 2008 7:17 PM GMT
    matt45710 saidThanks for the replies. There's something that I didn't mention (as I didn't think I was going to get this type of response!)

    My fitness center was run by FitCorp, but now isn't. They are still honoring the agreements with the college, but they are trying to whittle them down, so they're looking for any infraction.. This was the fault of the staff at my fitness center, and not FitCorp.


    Th-th-thwarted? icon_cry.gif

    Wait.. who owns it now?
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    Jul 01, 2008 7:45 PM GMT
    I would try to find out if your fitness center's affiliation as it currently stands is based on a contract or a courtesy. Find that out first before addressing the issue of 'why' in order to play your hand close to the chest.
    If it is in fact a contract, then FitCrap is bound and regardless of the burden of proof, you can't be barred. If you liked working out there and it's worth it, go for it.
    FitCrap sees you and any one else in this situation as no longer a source of continuous revenue, even if your paid up through the end of a nonrenewable contract.
    If the grandfathering clause is done as a limited courtesy as opposed to the contract as stated above, then you'll have to make do.

    Real Jock court rests it's case.
    The jury will now deliberate.
  • GQjock

    Posts: 11649

    Jul 01, 2008 11:10 PM GMT
    Buckwheat is ABSOLUTELY right...

    It was THEIR fault
    You go back to the Manager and say that you were completely wronged and that you want ON PAPER all the times you went to that gym

    If they can't provide you with proof they weren't doin their friggin job!
    And he/she tells you as much that's when you ask for Corporate's contact person

    You'll have your membership back in no time