cell phone provider

  • Posted by a hidden member.
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    Jul 10, 2008 1:05 AM GMT
    I currently have verizon and was thinking switching to AT&T. I was thinking of getting the new iphone
    Wondering if anyone has AT&T and how do you like them.thanks.
  • ShawnTX

    Posts: 2484

    Jul 10, 2008 1:06 AM GMT
    Wooo...I'm getting my iPhone on Friday!!!!

    (and I don't have to wait in line)
  • Posted by a hidden member.
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    Jul 10, 2008 1:10 AM GMT
    do u have AT&T?
  • ShawnTX

    Posts: 2484

    Jul 10, 2008 1:11 AM GMT
    Unfortunately. You don't want to know the hell I went through with AT&T to get my internet hooked up.
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    Jul 10, 2008 1:15 AM GMT
    So i guess they suck. I want the new iphone but verizon came out with theirs the lg dare. I dont want to pay the cancellation fees, but if I have too
  • ShawnTX

    Posts: 2484

    Jul 10, 2008 1:24 AM GMT
    Well, to be honest, I don't know if they actually suck. Without going into too much detail, because this thread will turn into an 'I hate Americans' thread, having just moved here from Canada I've been having difficults and challenges every step of the way getting my life here set up (all relating to not having a SSN then having one without any American credit history). It took 2 weeks of calling AT&T and then 2 hours in one of their stores for me to finally get internet through them. Without exaggeration, every person I spoke to had their own policies and proceedures (one agent wanted to charge me $64 dollars to have the modem shipped to my house because I didn't have a SSN. Another agent told me that's not their policy. A different agent told me I had to fax my birth certificate, passport, and work visa to their national credit dept., another told me they don't require that, then another told me they did.

    So you can see why I'm non too thrilled with them. Lord only knows why I didn't just give up and go with another company (probably because I'd have to deal with the same bullshit over again).

    But this has pretty much been my experience with every company I've dealt with since being here, save for Bank of America, which as been AMAZING. I've come to the realisation that I have to lower my expectations when it comes to go customer service now, and just be happy when someone answers the phone.
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    Jul 10, 2008 1:31 AM GMT
    sorry to hear that.you always get the run around in the states from customer service and trying to get a live voice is another on the phone. let me know how the new iphone goes.I will have a week after my vacation to make my decision.
  • ShawnTX

    Posts: 2484

    Jul 10, 2008 1:40 AM GMT
    I've played around with my friends iPhone (is that what the kids are calling it these days? hehe) and I like it, so I'm sure the second generation will be even better. I'll let you know.
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    Jul 10, 2008 1:40 AM GMT
    I've only had two providers in my entire cell phone lifespan. My first was Sprint, and I actually have no complaints about them whatsoever. I had them from maybe 98/99 until 2006. No problems at ALL during those many years.

    I switched to AT&T/Cingular in 2006 because I was living and working outside of the country and wanted to use Pay as You Go while I was away. That way I didn't have a monthly bill to pay. I have had issues with them though. Their network just doesn't seem to be very stable. I get echo in my phone a LOT and dropped calls/delays/etc... Also, when I was visiting my family in Ohio, I was without service in MANY places. I never had coverage issues with Sprint.

    I'm considering the iPhone now, but I really want to read some more reviews on it once it comes out. From what I've read, there are still some annoyances with the new version - especially battery life.
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    Jul 10, 2008 1:48 AM GMT
    thanks for the info , halltd. I also heard the camera on the iphone is not that good.
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    Jul 10, 2008 2:12 AM GMT
    It's the same as the old one. 2 megapixel, no zoom, no flash, no video.

    Here's a good review I found recently. http://www.crn.com/networking/208806953
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    Jul 10, 2008 2:17 AM GMT
    halltd saidIt's the same as the old one. 2 megapixel, no zoom, no flash, no video.

    Here's a good review I found recently. http://www.crn.com/networking/208806953

    that was good article thanks again, i have to think about a little more now.
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    Jul 10, 2008 3:30 AM GMT
    The folks you should talk to are the ones using AT&T in your area. Their coverage out here in rural Iowa is sparse, while US Cellular's CDMA network is pretty much a solid blanket covering the midwest. So, an iPhone makes zero sense for me, despite the phone's ├╝bercoolness.
  • Posted by a hidden member.
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    Jul 10, 2008 3:40 AM GMT
    I have AT&T for my cell and for wireless computer access and I have been quite satisfied. There have only been a few quixotic situations where I could not get a signal (like basements) It covers the mid-Atlantic area (DC, VA, MD, & DEL) pretty well & last year I used the cell on a road trip out to Wyoming and back. I'm not a heavy cellphone user, but I had no probs making calls when I wanted to.
    I Like AT&T much better than MSN Dial-up for computer service, though it is not as fast as cable.
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    Jul 10, 2008 3:42 AM GMT
    I will pass on the iphone. I need my ipod music seperate from my phone. I cant have them both together. Plus, I have heard the AT&T coverage in my area sucks.
  • kinetic

    Posts: 1125

    Jul 10, 2008 4:50 AM GMT
    ShawnTX saidWooo...I'm getting my iPhone on Friday!!!!

    (and I don't have to wait in line)


    thats cuz yr at the galleria bitch!
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    Jul 10, 2008 2:24 PM GMT
    I switched to AT&T (then Cingular) about 3 years ago after I saw how much my partner (who had recently switched to them) like his phone. They're not without faults, but generally have been terrific. Coverage in Nebraska was okay; in Texas it's quite good. If you're in rural areas a lot, you're probably best with Verizon or Sprint (depending on where you are).

    As for the iPhone, I've had a lot(!) of cell phones over the years. There really isn't anything out there that can compare, particularly if you use a lot of mobile web.
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    Jul 10, 2008 2:34 PM GMT
    i've had att for about 10 years now. Never had a problem in my life. Maybe im not a big whiner, but if I have problems they help me solve it. I never have service problems either. I am planning on getting the new iphone also, but you won't see me waiting in any line. I can wait til the big rush dies down.
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    Jul 10, 2008 2:35 PM GMT
    halltd saidMy first was Sprint, and I actually have no complaints about them whatsoever. I had them from maybe 98/99 until 2006. No problems at ALL during those many years.

    Maybe that's because you dropped Sprint in 2006. Sprint was my first cell provider. I used to boast about never ever having connection problems, how great they were.

    Then, for some reason, in May of 2006, I heard someone on the other end say for the first time, "Wait, you're breaking up. I can't hear you." From there it got worse. Someone would say this to me about every third call. Then, oddly, I started noticing the phone would sometimes say "Service unavailable" when I tried to make a call.

    It got worse and worse, until finally early this year I couldn't make a call without expecting to have it drop out, every time. Sometimes I'd have to call a person back three times just to have a five minute conversation.

    I finally switched to Verizon in February and haven't had a single dropped call or anyone tell me they couldn't hear me.

    I don't know what happened to Sprint, but their service went downhill fast. At least where I live.
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    Jul 10, 2008 2:54 PM GMT
    I've been an Cingular/AT&T customer for 5 or 6 years now and have NEVER had any issue with them. Customer service is always a pleasure to work with and they are very helpful. I may however be that one needle in their haystack that hasn't had any major issue.
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    Jul 10, 2008 10:36 PM GMT
    thanks everybody for your input.I will keep you posted on my decision. thanks again.
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    Jul 10, 2008 10:45 PM GMT
    Sorry to hijack your forum but...

    I'm moving to the US for a year in September (California) and putting a hold on my bill pay O2 Ireland for the year.

    I want a bill pay US phone on a one year contract without any credit history. Will it be hard to do?

    Every cellular provider I read up on seemed to have 24 month contracts which is illegal here in Europe (12 months max) Are the fees to break a contract after a year huge?
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    Jul 10, 2008 10:50 PM GMT
    AMT87 saidAre the fees to break a contract after a year huge?

    Usually $150-200.

    That said, I'd visit one of the provider's retail stores and talk with a salesperson. They often have programs they don't advertise. One of them may be able to accommodate you on a one year plan.
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    Jul 10, 2008 11:02 PM GMT
    Also someone told me that in the US

    You pay by minute for both the calls you make and recieve, so if someone calls me on my cell phone I have to pay for the call?

    Is that true and is it all the cell phone providers that do this?
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    Jul 10, 2008 11:03 PM GMT
    Also note that it is often the cell phone itself and how it works with the network that can affect call quality. Basically, if you buy a $29.00 phone from AT&T, it will give you the quality of a $29.00 phone.

    There's plenty of good phones that don't cost hundreds of dollars, just do your research before getting a phone. Look at message boards to see if anyone complains about a certain model.