Apr 16, 2012 2:31 PM GMT
Yesterday I discovered Rogers had sent my account to collections...I got confused till no end since my balance is actually $-24 with Rogers right now and I have cable, home phone, cellphone and internet for which I pay around $300 a month.
So I called the agency, they gave me the account number and I called Rogers. Supposedly last year when I asked them to merge my cellphone with the rest of my services to have it all under one account they left my cellphone account opened with a balance of $270. That balance was never transfered with the merging and it was just sitting there on a dead account. Rogers never called me, they sent letters to a previous address they say. One year later and now my credit obviously went down by a lot as a result of Rogers submitting my file to a collection agency which reported it to the credit bureau.
I called them 100 times and I have been transfered from person to person like a million times. Im telling them I dont understand how a simple merge within the same company created a dead account I was never told about and I was never contacted about when not even my cellphone number changed, it simply got transfered. They say their system does not call that number anymore and since the address changed thats pretty much all the effort they put into getting a hold on me while in the mean time I keep paying my insane bills on my regular account with them trying to keep it all up to date.
My iPhone died at some point while I was yelling at someone, so I have to call back again. Basically they want me to just pay the balance but still my credit already got affected and that wont change. So I either want:
1 - Credit back the balance and report it payed to the collection agency.
2 - I pay $270 and Rogers has to figure out how to correct my credit score.
Im so fucked. Cant believe Rogers just did that. After all the shit load of money I pay to this company every single month.