sweetyork saidAfter all that self praising, I really felt full of myself (I actually told myself that I’m a good human being). Then another hour passed (now 2.5 hours of waiting) and I lost my inner peace and the sense of rage returned. I still didn’t make a big fuss (I think yelling & misbehaving is never acceptable), but I definitely was not pleasant. What broke the camel’s back though was when the receptionist gave me attitude about booking an appointment (after specifically being told by the account manager to book that appointment). I told her that it’s my mistake for having chosen her bank to do business with and that I’ll soon rectify that mistake. Once she started to calm me down, I told her to leave me alone as I had my fill of their “customer service”. I’m definitely thinking of transferring my funds to some other bank. This was unacceptable.
Two and a half hours for an account printout? Having to book an appointment while waiting?
First of all, can't you do this online?
Second, I would have lost my mojo long before that. Two and a half hours for something like that is outrageous! Sometimes losing it is just the best way to get results.
I lost it at the AT&T Wireless guy on the phone yesterday after about 10 minutes - lots of international data charges even AFTER I bought an international data plan, and they were so sorry but they couldn't do anything for me. After I raised my tone, he suddenly was willing to offer me a credit in the full amount. After which I promptly calmed down and thanked him.
When faced with the intractable, incompetent and unreasonable, sometimes "misbehavior" is the only option that keeps you from being walked on and is, IMO, completely acceptable.