Why is it that people think its okay to argue with cashiers?

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    Jun 17, 2012 10:55 PM GMT
    So I am in line and this women is basically cursing out this poor cashier saying stuff like "your cheating me out of money!!"(keep in mind all she had was a $1.00 scrub pad) ....She then pays and proceeds to harass the cashier saying she is incompetent and does not need to work with the public(yelling in her face). So she's standing there yelling @ this cashier who calmly smiles and says she's sorry....I was behind the lady and finally said, "I am sure she gets your point.So can you move out of my way, cause I'm sure she does not care to hear your senseless bullshit . The lady then cursed and said something in Armenian.
    It was a $1.00 scrub pad and she was making a big damn deal about nothing!! There was a line backed up and she didn't even regard the line whatsoever. People that argue with cashiers really do irk me!! I just don't understand how people think that they are that self-entitled?! I understand a big purchase but there is always a polite way to do it. To make a long story short the cashier said she just got her first laugh of a horrible day so far. Always nice to put a smile on anybody's face.
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    Jun 17, 2012 10:57 PM GMT
    Some people are just psycho bitches.

    I used to be a cashier in high school and once in a while you get crazies...they insult you and pick fights for ridiculous reasons.
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    Jun 17, 2012 11:01 PM GMT
    It's like arguing with the people at the airport counter when your flight gets canceled. They're obviously not the ones who cancelled the flight. Ugh I hate those people the most. Much more than the ones who argue at regular checkout stands.
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    Jun 17, 2012 11:02 PM GMT
    It's totally ok to argue with cashiers if they're so stupid that they can't find the bar code on something after you already showed it to them three times AND scanned it with your cellphone bar scanner to prove that's the right one.

    PS. That cashier got fired on the spot after I demanded she call the manager over. It was the most hilarious day in my shopping life. icon_lol.gif
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    Jun 17, 2012 11:18 PM GMT
    I've had only one argument ever with a cashier. I don't even recall the particulars but I do recall she was completely in the wrong. So I asked her to call over a manager. She refused. So I got her manager. I never saw her again at that store. The manager brought me over to the service desk, apologizing profusely and comped my entire shopping cart of goods. And it was pretty pricey at Home Depot. Damn though, because I was short on time and there as really a few more items I should have put in the cart first.
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    Jun 17, 2012 11:20 PM GMT
    paulflexes saidIt's totally ok to argue with cashiers if they're so stupid that they can't find the bar code on something after you already showed it to them three times AND scanned it with your cellphone bar scanner to prove that's the right one.

    PS. That cashier got fired on the spot after I demanded she call the manager over. It was the most hilarious day in my shopping life. icon_lol.gif


    How do you know the cashier wasn't new? Or just nervous? If that's a hilarious day for you--to know you got someone fired? Wow, that's pretty low man. I understand that things like that can aggravate you but taking joy in someone losing their job? I mean come on. Everybody has off days and you don't know what that cashier has going on in his/her life.
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    Jun 18, 2012 12:12 AM GMT
    Everyone should work retail at least once in their lives. It puts a lot of things into perspective.
  • Puppy80

    Posts: 451

    Jun 18, 2012 1:17 AM GMT
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.


    I spent 15 years working in a grocery store. Went from bagger to cashier to the customer service counter. It's really amazing some the way people think it's OK to behave towards those in retail world. One customer finally pissed me off enough about the prices and wished there was somewhere else to shop, so without caring I told her there where 3 other stores she could go to, and the wench just huffed and walked off...into the store.

    I always try to do my best to keep patient with people in the retail world and if they do really good service I make sure to compliment them to their manager.
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    Jun 18, 2012 1:25 AM GMT
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.


    +1000

    or customer service......
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    Jun 18, 2012 1:36 AM GMT
    turbobilly said
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.


    +1000

    or customer service......

    or work in a restaurant.
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    Jun 18, 2012 1:38 AM GMT
    turbobilly said
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.


    +1000

    or customer service......


    This...working in customer service will truly put your religion (if you have one) to the test icon_lol.gif
  • Bakerboy

    Posts: 70

    Jun 18, 2012 1:38 AM GMT
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.
    Agreed. I'm much nicer to cashiers than I think I would be otherwise.
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    Jun 18, 2012 1:38 AM GMT
    I was in a long Sunday afternoon line at Home Depot when a lady ahead of me starts screaming at the young guy behind the counter (foreign language) for almost five minutes then stomps off in a huff.

    Finally I get there and ask this kid what happened.

    He accidentally showed his tongue piercing to his mom.
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    Jun 18, 2012 1:42 AM GMT
    I worked 4 years at Walmart...When I got called up to help cashier, some people would bitch about how the prices are going up, the sales tax, why the store doesn't have what they want...
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    Jun 18, 2012 1:43 AM GMT
    jdukay24 saidHow do you know the cashier wasn't new? Or just nervous?
    She was new. It wasn't her first dumbass fuckup (made obvious by manager's lecture before sending her out).

    PS. She wasn't nice in the first place...kinda mean to everyone.
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    Jun 18, 2012 1:44 AM GMT
    Besides some RJ forum trolls who try to start a fight and having had a few jobs over the years where I had dealings with the "public", I have found the best defense is this:

    1320275070471_7552554.pngicon_wink.gif
  • mynyun

    Posts: 1346

    Jun 18, 2012 1:46 AM GMT
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.



    Indeed. I have worked in retail and separately as a cashier and I try to be nice to them when it is my turn in line. If I see they are having a bad day or just had an irate customer I strike up a conversation or keep things positive around them.
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    Jun 18, 2012 1:50 AM GMT
    Chev saidI worked 4 years at Walmart...When I got called up to help cashier, some people would bitch about how the prices are going up, the sales tax, why the store doesn't have what they want...


    Hmmm.....I think Walmart got just what I'm looking for.......*drools*

    icon_lol.gif
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    Jun 18, 2012 1:51 AM GMT
    RobertF64 said+1000

    or customer service......

    or work in a restaurant.
    I've done both. Either way, you learn to just take it after working with it enough times; though it doesn't make the quality of the people insulting you any better.
    A%2BPerson%2BWho%2BIs%2BNice%2BTo%2BYou%
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    Jun 18, 2012 1:53 AM GMT
    Reminds me of a story I heard from a guy who was next in line to check in at a hotel. The guy being helped was angry that the hotel did not have the type of room he wanted. The clerk explained that his reservation has indicated a different type of room, and they were holding for him what they thought he wanted. He told him that if they had the room type he preferred, he would certainly make it available for him. He also showed him the reservation. The guy was fuming. The clerk offered to call other hotels in the area to see if they had something that he would be satisfied with. The guy was not satisfied and screamed that the clerk was incompetent, he didn't know who he was dealing with, and he would have the clerk fired. Then the guy stormed out of the hotel.

    The guy next in line had never seen such a display and thought the clerk would be shaken. But when he got to the counter, the clerk smiled, and said Good evening Sir as if nothing had happened. The guy said how surprised he was that the clerk was not affected. The clerk said that most likely the guy had a bad day, maybe a fight with his wife. He said the guy might not feel too good about himself and thought he would feel better by unloading. He said the guy was probably a pretty decent person. Most people are.
  • johndubuque

    Posts: 319

    Jun 18, 2012 1:59 AM GMT
    I've worked in retail, although never actually as a cashier, so whenever I buy something in a store I make it a point to be friendly to the cashier.
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    Jun 18, 2012 2:10 AM GMT
    Some cashiers are pretty mindless and have a lack of common sense when it comes to customer service and money. That said, people who are not cashiers have the same problem. The cashier is the face of company so when a customer has an issue which they cannot resolve they take it out on the cashier because they are the people who "steal" their money.
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    Jun 18, 2012 2:14 AM GMT
    xrichx saidEveryone should work retail at least once in their lives. It puts a lot of things into perspective.


    This ^^
    it convinced me to NEVER work with the general public ever again
  • masculumpedes

    Posts: 5549

    Jun 18, 2012 2:14 AM GMT
    One thing that does bother me is: I usually pay with a credit/debit card...however on the occasions that I do use cash, if I hand you the cash money, hand me my change instead of just plopping it down on the counter. icon_confused.gif
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    Jun 18, 2012 2:15 AM GMT
    I work in customer service and it is so frustrating dealing with customers when you know you just have to shrug it off. icon_twisted.gif

    I could never yell at a customer service rep. Yes I have had flights cancelled on me, dealt with disorganized people, but never have I once yelled and belittle them no matter how angry I got.