Cable America: Thank you for calling ABC utility. How can I help you today?
Democrat: Yes, I was calling to discuss my bill with you. Why is my bill so high?
Cable America: I will be more than happy to discuss your bill with you. Let me get that bill out for you. Okay, what I am seeing here is that there has been a pattern over the past few months where you are sending in your payments, but the payments are not covering the total amount due. As a result, what is left over is snowballing into the following cycle causing your bills to be higher. If you notice, the cost of our service has not changed.
Democrat: Late? You mean to tell me that my payments are not covering my balance due? When I first signed up for your service, I was told that the cost would be $325 per month.
Cable America: And it is. However, as I said earlier you are not covering that cost when you send in your payment.
Democrat: But I have not received a bill from you guys in months.
Cable America: Did you call us about that?
Democrat: Plus, when I was with the other company they used to send me a text message and email reminding me that my payment was due.
Cable America: You are aware that we provide that same information both on our website for free. Plus, if you call our automated line you can also get your balance, request a bill reprint and make a payment.
Democrat: Thanks for the info. Is there some type of credit I could get this month, because I am out of marijuana and my dealer doesn't offer credit for some reason.
Cable America: I’m sorry, but the charges are legit and you still have to pay them. We could even work out a payment arrangement for you. As for your dope dealer, maybe that is a matter best handled by the police.
Democrat: That’s not good enough. Can I speak to a manager? You guys need to do better at informing your customers.