Gym Employess Forum

  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 4:59 AM GMT
    Hey guys!

    I've been gone from the RJ forums since starting work at Gold's in Austin back in June 19th.

    I doubt anyone really missed me, but I am back in case you were wondering. LOL icon_smile.gif

    Thought I'd start a thread for RJ members who work at their local gyms - a place to blog or vent your day at the office.

    Gold's Gym is very stressful. Today I missed my workout due to a high volume of walk-ins during my break.

    Everyday I see people looking for membership because they feel out of shape or
    overweight. It upsets me when they think $30/month is too much, the very same obese person who admits to spending $7 on McDonald's three times a week. (Or $70+ on cell phone bills, an expense that does nothing to improve one's health.)

    The funny part is that after I calculated his fast food spendings at $1,008 a year, he still found it inconcievable.

    That's $1,008 in a year - he PAID someone to make him fat!! For a mere $12 more, he could have gotten a one-year membership and 12 sessions with a trainer.

    As he was leaving my office, he had to rock back and forth three times to hoist himself out of the seat. It came to the point where I didn't care about the sale, I was just concerned for his health. Hopefully he'll use his 7-Day VIP pass and take the first step.

    -James


  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 10:54 AM GMT
    Clearly it seems to be a case of walking into the gym and speaking to an employee so he can tell himself he tried. For some people, even if you paid them to come in, they wouldn't go. For people like this, straight forward logic doesn't work.

    I'd suggest a different approach. Ask them why it is they came into the gym. Kindly tell them the price, explain that everyone in the gym pays that, then maybe ask them what its worth for them to achieve their goal, not monetarily, and what do they think they will be able to do when they get to their goal and how much is that worth. I might seem cheasy for us, but for some people who are obscenely overweight, it might work to have them think about it. Maybe explain to them your success story and that their goals can be achieved?

    ...I dunno, its late. (or early)
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 12:09 PM GMT
    My gym is $69 a month. I have a friend that would complain that its too much money. I told him to not go out one night of the month to make up the difference. One friday or saturday out of the month....he couldnt do it. I told him to stop complaining to me about his weight because he didnt want to do anything to help. In the end he is just a lazy bastard.
  • iGator

    Posts: 150

    Aug 14, 2008 1:01 PM GMT
    I'm the one of the managers of the Recreation Center at MIT, and I can't even begin to tell you what it is like here.

    Sometimes, I feel like people come in to complain just for the pleasure of ruining someone else's day.

    Case in point - we had a woman last January who was complaining over the $5 that one of my employees mistakenly charged her for a towel card. I gladly refunded her money, but now, 7 months later, she's complaining that she never got the $5 check and that we're all horrible people and so on and so forth.

    I understand that it is her $5 and such, she can definitely go about working with the staff to get it back in a more cordial way.

    I think those types of stories are what keep me going upstairs in the gym...haha
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 1:12 PM GMT
    70% of my pitch is very calm. Even after showing him my before photo, he still thought that I was thinner than him (which I was in comparison). His comments put me in my other 30% mode - aggressive

    But he misunderstood the whole concept as being "Us-against-him", then he became very defensive nearing the end of the tour.

    I can only assume that his defensive attitude is a natural emotion from being overweight.

    muchmorethan:
    Oh yes! Gold's Gyms in Austin are THE BEST! It's the most affordable and attainable compared to the larger, more expensive LifeTime Fitness. We have a facility just like LTF on the north side.

    Our only real competition is the local YMCA or other Gold's Gyms that share a close area.

    owl975:
    It's diffcult to explain to a big guy the value of something he'll earn "in the future". Investing in his health is a drastic scenario for him. He is what we call a "Buddy Referral", in which a current member that knows him signed him up for a 7-Day VIP Pass. I can just wait and see how this one unfolds.

    gymguy1:
    At $69 a month, and a body like yours...I'd say money well spent!
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 1:13 PM GMT
    Gatormedic saidI'm the one of the managers of the Recreation Center at MIT, and I can't even begin to tell you what it is like here.

    Sometimes, I feel like people come in to complain just for the pleasure of ruining someone else's day.

    Case in point - we had a woman last January who was complaining over the $5 that one of my employees mistakenly charged her for a towel card. I gladly refunded her money, but now, 7 months later, she's complaining that she never got the $5 check and that we're all horrible people and so on and so forth.

    I understand that it is her $5 and such, she can definitely go about working with the staff to get it back in a more cordial way.

    I think those types of stories are what keep me going upstairs in the gym...haha


    Thank GOD we don't do towels!!icon_twisted.gif
  • iGator

    Posts: 150

    Aug 14, 2008 1:19 PM GMT
    Towels are the bain of my (and the rest of the management team's) existence. If I could, I would get rid of them in a heartbeat, but alas, trying to change things at MIT is like...well, getting people in the Marriage thread to stop referring to marriage as a cage icon_smile.gif
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 2:00 PM GMT
    Let me tell you, students and faculty at the university is a whole different ball of wax. I've worked both here, at UIC, as a facility manager, and for a short while at Bally's at Century Plaza (*shudder*), as front desk staff, and I've noticed the differences and similarities.

    -Members all think that because they've paid for their membership, they are entitled to everything and anything under the sun, and because they come "everyday", or claim that "you know who I am", we as staff should make exception after exception. There's a reason why we have policies. You know, so you don't get hurt?

    Example: student comes in to workout and doesn't have 1) gym shoes (he's wearing flip-flops), 2) workout attire (he's wearing cargo shorts), and 3) his personal belongings in a locker (his backpack is on the floor and OPEN!). I inform him he needs to wear gym shoes, gym clothes and put his things in a locker for safe keeping, and he doesn't understand why he should do this. "Oh, I didn't know, and I forgot my gym clothes, and I just came in for..."

    No. Go change, or don't workout. But he keeps trying to argue for his way until I tell him that if I let him go and someone else was doing the same thing, it'd be unfair to ask that person to leave and not him.


    -Students, at least here, think that the argument, "Well, I'm a STUDENT!!!" is their ace in the hole for every single issue.

    "Sorry, I can't let you in without your I-Card/ID."

    "But I'm a STUDENT! You have to let me in!"

    "If you don't have your I-Card, then if you have your license/state ID and your schedule..."

    "But you know I'm a STUDENT! I come here every day!! And I pay for my membership!!!"

    "That I-Card is your membership card, and if you don't have it I cannot let you enter."

  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 2:06 PM GMT
    I work in sales/advertising for a Healthclub too. Our dues is $71 per month or $852 per year for an individual person.

    I feel so bad for those people (like you've mentioned) who are so naive and doesn't see the quality of the membership. They only see the dollar amount.

    Don't waste your time with those people. Move on to those who wants to actually change their lifestyles.

    Happy selling!

    Allan
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 3:14 PM GMT
    There are a few critical points I've learned about dealing with these kinds of people and a few things I tell them. (Some of these in a bit more gentle way, but the point is the same.)

    1.) The work you do today might be the only thing that saves your life one day.

    2.) There is a law of balance in the universe you get out about what you put in. What you put into a gym is about what you are going to get out of it.

    3.) If you are unwilling to make an investment of less then 20 dollars a week on your health, fitness, and well being then you need to evaluate whats important to you more then you need to evaluate the cost.

    4.) No matter the cost, I guarantee you its cheaper then your first heart attack. Check out the going rate for an emergency open heart surgery. Hint its enough to pay for a 70 dollar a month gym for a 120 years. Still sound expensive?

    5.) How much do you spend insuring your car, why would insurance for you body and your life be any less important?

    6.) If you just cut out the starbucks stop every morning, you would shave off 300 calories, enough to lose 22 lbs in a year, and you would easily cover the cost of the gym.

    7.) Did you say you wanted to walk your daughter down the isle or did you wanna waddle or wheel her down? Did you want to see your children graduate? Would you like to hold your grandkids without being tied to your oxygen tank? Did you want to have a normal face with smiles in pictures, or did you want half your face paralyzed from a stroke? When you realize what's at stake with your health then no cost is to great.

    8.) Come tour my facility and spend a few hours watching the people come out of cardiac rehab, pulmonary rehab, stroke rehab, etc, your investment today is not about 70 lousy dollars a month, its about being able to care for yourself in your later years, its about not being 58 and fighting for your life while the doctors saw open your chest cavity to get your heart working again.

    9.) The social, financial, and career benefits will more then cover the cost. Whether its right or not, it is a statistical fact that thin people are promoted with greater frequency and preferentially over their heavy counterparts, and they receive greater average compensation for similar positions. Thin salesmen on average make more sales and at higher ticket values then the heavier person selling the same product. Not to mention you are treated better and thought more highly of. Whether you like it or not being heavy destroys any charisma you would otherwise have. People tend to think of being overweight as a sign of laziness, lack of self control, slovenliness, apathy, indulgence, lack of motivation/ambition, etc.

    10.) I broke my back and blew the bottom 5 discs yet I have had a near perfect recovery and I now lift very heavy without restriction or pain. If I can overcome that I know you can overcome (insert excuse here). How did I do it? I went all in. (Texas hold'em expression) Meaning, I invested everything in getting better, healthy, fit and strong. The gym membership, the natural supplements, the right running shoes, a heart rate monitor, clothing, web memberships, books, training, training and diet software, etc. Is all this absolutely necessary for success? Most of it is not, but when you get willing to do anything it takes to achieve the results you're after then these are not expenses, but investments in improvements, investments in your appearance, investments in the health of the body, investments in career success, investments in my social success, investments in happiness and state of mind, etc. Get willing or get out and stop wasting your time. Making excuses is not an exercise no matter how many repetitions you do.

    11.) Common effort gets common results. Peak results come from peak efforts. Change happens when you leave your comfort zone. Start by making the investment in a gym membership, and get ready to be uncomfortable in a lot of other ways. When you value your health enough to spend the money then you are likely to value going so as not to waste the money that you are paying to be there. The cost becomes a motivational factor by itself.

    12.) You don't have to join my gym, but join one somewhere and use it. If you want a cheaper place then go find one. Just do something. Change begins with first an absolute decision that you want more for yourself and then put action behind the decision. Everything else is a wish. Go select 3 or 4 clubs you might be interested in and get a few days to a week of free passes. Then USE THEM, and compare the differences. Compare not only the size and number of machines, but go at different times of day and notice how clean the facility is, notice how long people are waiting for a machine, notice how many cardio machines, how many benches, notice the activities of the staff, notice the locker room facilities, and notice how the environment feels to you. In general you will have better results going someplace you feel comfortable then in just going to the cheapest place. After you've done this come on back and I'll have your paper work ready.



  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 3:24 PM GMT
    I know many guys that work at different gyms and they tell me that a lot of people dont even know that their employers offer gym discounts or pay for it completely. Once they quote the price and if the potential member had to think it over, they would suggest contacting the HR office to find out. Low and behold, many came back to sign up for free. Again, some companies make you pay and then reimburse you or they give you a company card to show so they can be billed directly. Thats how mine works. In the end you get taxed one paycheck per month but it is still cheaper than paying a monthly fee out of pocket.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 3:27 PM GMT
    YngHungSFSD saidThere are a few critical points I've learned about dealing with these kinds of people and a few things I tell them. (Some of these in a bit more gentle way, but the point is the same.)

    1.) The work you do today might be the only thing that saves your life one day.

    2.) There is a law of balance in the universe you get out about what you put in. What you put into a gym is about what you are going to get out of it.

    3.) If you are unwilling to make an investment of less then 20 dollars a week on your health, fitness, and well being then you need to evaluate whats important to you more then you need to evaluate the cost.

    4.) No matter the cost, I guarantee you its cheaper then your first heart attack. Check out the going rate for an emergency open heart surgery. Hint its enough to pay for a 70 dollar a month gym for a 120 years. Still sound expensive?

    5.) How much do you spend insuring your car, why would insurance for you body and your life be any less important?

    6.) If you just cut out the starbucks stop every morning, you would shave off 300 calories, enough to lose 22 lbs in a year, and you would easily cover the cost of the gym.

    7.) Did you say you wanted to walk your daughter down the isle or did you wanna waddle or wheel her down? Did you want to see your children graduate? Would you like to hold your grandkids without being tied to your oxygen tank? Did you want to have a normal face with smiles in pictures, or did you want half your face paralyzed from a stroke? When you realize what's at stake with your health then no cost is to great.

    8.) Come tour my facility and spend a few hours watching the people come out of cardiac rehab, pulmonary rehab, stroke rehab, etc, your investment today is not about 70 lousy dollars a month, its about being able to care for yourself in your later years, its about not being 58 and fighting for your life while the doctors saw open your chest cavity to get your heart working again.

    9.) The social, financial, and career benefits will more then cover the cost. Whether its right or not, it is a statistical fact that thin people are promoted with greater frequency and preferentially over their heavy counterparts, and they receive greater average compensation for similar positions. Thin salesmen on average make more sales and at higher ticket values then the heavier person selling the same product. Not to mention you are treated better and thought more highly of. Whether you like it or not being heavy destroys any charisma you would otherwise have. People tend to think of being overweight as a sign of laziness, lack of self control, slovenliness, apathy, indulgence, lack of motivation/ambition, etc.

    10.) I broke my back and blew the bottom 5 discs yet I have had a near perfect recovery and I now lift very heavy without restriction or pain. If I can overcome that I know you can overcome (insert excuse here). How did I do it? I went all in. (Texas hold'em expression) Meaning, I invested everything in getting better, healthy, fit and strong. The gym membership, the natural supplements, the right running shoes, a heart rate monitor, clothing, web memberships, books, training, training and diet software, etc. Is all this absolutely necessary for success? Most of it is not, but when you get willing to do anything it takes to achieve the results you're after then these are not expenses, but investments in improvements, investments in your appearance, investments in the health of the body, investments in career success, investments in my social success, investments in happiness and state of mind, etc. Get willing or get out and stop wasting your time. Making excuses is not an exercise no matter how many repetitions you do.

    11.) Common effort gets common results. Peak results come from peak efforts. Change happens when you leave your comfort zone. Start by making the investment in a gym membership, and get ready to be uncomfortable in a lot of other ways. When you value your health enough to spend the money then you are likely to value going so as not to waste the money that you are paying to be there. The cost becomes a motivational factor by itself.

    12.) You don't have to join my gym, but join one somewhere and use it. If you want a cheaper place then go find one. Just do something. Change begins with first an absolute decision that you want more for yourself and then put action behind the decision. Everything else is a wish. Go select 3 or 4 clubs you might be interested in and get a few days to a week of free passes. Then USE THEM, and compare the differences. Compare not only the size and number of machines, but go at different times of day and notice how clean the facility is, notice how long people are waiting for a machine, notice how many cardio machines, how many benches, notice the activities of the staff, notice the locker room facilities, and notice how the environment feels to you. In general you will have better results going someplace you feel comfortable then in just going to the cheapest place. After you've done this come on back and I'll have your paper work ready.





    Wow. I really like 1, 2, 4, 5, 9, 11 and 12. I just may use that in conversations when I'm at work.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2008 3:29 PM GMT
    Once you guys have them signed up and they have their membership cards, then they are sent to me. I teach group exercise classes and have done so for 13 years now. I teach step, hi/lo, spin, sports conditioning, and muscle classes. I have also trained new instructors at clubs in the Mid-Atlantic and the Southeast.

    People are very territorial about their space, their step, or their bike in classes. I have had to stop a fight over a guy expelling snot from his nose in a bike class at 9 AM on a Saturday morning. I have had to explain to beginners that this class is not designed for them but they are welcome to stay as long as they like and recommended others on the schedule that would benefit them more. I have had people walk into classes thirty minutes after it started.

    God bless them for coming in and exercising and it is what keeps me enjoying what I do everyday. There are times I walk in and huff and puff that I have to dance around another step, but I know they are there for their workout and I press "PLAY" and perform with a smile on my face.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 15, 2008 4:44 AM GMT
    Today was a good day. Most of my appointments showed and signed.

    In all I signed up 5 new members, I was the only MA on hand.

    The first woman was a tile maker ready to spend her money. She got a 1Year Paid in Full with 3 training sessions. We chatted about Rachel Ray and Ace Of Base. She' really interested in the Gold's Gym Games - our mini version of the Olympics. She's 50 years old.

    A young girl got her H-E-B Corporate membership (a Texas grocery store). I had to write out a manual contract for this one, not an easy task since I hate those forms!!

    A Corporate Lead called in for memberships for 15 employees - an Equestrian center near Austin. If this one gets Ok'd, I'll hit my $25,000 for August!!

    Twin brothers separated at birth after 20 years came in to start a Primary/House Hold Add-on (they have a lot of catching up to do). The love they shared was too beautiful, I almost cried.

    A man by the name "Mario" was covered with tatoos. He had a "prison-sculpted-body" and a mean look on his face, but he was the NICEST dude I ever met. When I introduced myself, I immediately gave a FIRM grip to his gentle squeeze. He commented on my aggressive techniique and said he misjudged me (as I him)...LOL!! He got a Basic Membership and a Gold's Gym Austin, TX tank shirt. If I ever need someone *whacked*, I know who to ask....JUST KIDDING!!

    Tomorrow is my DAY OFF!!
  • Buddha

    Posts: 1767

    Aug 16, 2008 3:13 PM GMT
    I think around ~$500 is enough for a year. I have a hard time affording it to begin with, and I think the gym I'm at now costs $865/year for a student.

    It looks expensive because you see it as a total amount. Including all protein complements and all it accumulates to become quite an amount. It also seems expensive because you're the one who's doing the actual activity, it's not like going to a massage parlour where you get some kind of service.

    I can somewhat identify with the fear of salesmen icon_smile.gif I said that I might be interested in a PT, and I was seated at a table given a cup of coffee and a lot of different options sooo I got a little scared and said I'd think about it and ran away ^^ haha, I just got that feeling when you think "Oh shit I'm gonna buy something I don't want"
  • Posted by a hidden member.
    Log in to view his profile

    Aug 17, 2008 12:17 AM GMT
    LOL.

    SInce I know what it's like on the "other side" (former fatso), I can tell who could really benefit from a PT.

    In most cases, I get members coming back to me wanting to upgrade to 18 sessions after their first orientation. Our trainers don't waste members' time and the 1 hour seesions is a HUGE boost - it's the trainer's chance to shine and invoke change.

    Even if they don't sign the first time, we set them up on a free 1 week trial, and a GPO (Guest Pass Orientation). This ALWAYS brings in the PG1's with PG6-PG36 (Preferred Gold) when they sign.

    Training is valuable at Gold's Gym.
  • Mikeylikesit

    Posts: 1021

    Aug 17, 2008 12:51 AM GMT
    I can't beat my gym membership Its only 10 bucks/month....icon_lol.gif
  • Posted by a hidden member.
    Log in to view his profile

    Aug 19, 2008 2:27 PM GMT
    dude, don't ever let that go.