Aug 14, 2012 3:15 PM GMT
SCROLL TO END OF FIRST POST FOR TL;DR VERSION
So I was ordering a pair of shoes online, and I had a question about sizing because I was not familiar with the brands they carry on the website. I sent them this polite e-mail asking about it.
I am very interested in ordering a pair of Aragin No.2 men's shoes in silver but since I am not familiar with the brand I was wondering if you could tell me about the sizing. I am size 9 in Doc Martens and Aldo shoes, but if a brand runs a bit small for their sizes I need size 10. I just wanted to make sure I am selecting the appropriate size so that I won't run into any complications when ordering.
Then I noticed about a minute later that they had the sizing information at the bottom of the text description for the shoes, as seen here:
Text description for shoesFresh to death
You're not gonna hear this from us much but this shizz is PIMPIN. A guy that would rock these is a permanent winner in our book. A myriad of patterns and an explosion of color makes these a total one of a kind. Oh yeah, and the fact that you can only get that at Solestruck also helps. 1" platform. Leather/fabric upper and lining, man made sole. Fits true to size. Men's size US10 (EUR43) insole measures at 11" inches or 28cm. Each whole size is 1/2 inch or 1cm difference.
An ARAGIN original. Solestruck exclusive.
Men's shoe. Made in Japan. Imported.
So I sent them another e-mail, trying to be polite but it was just so damn easy:
MyselfOops, I just noticed at the bottom of the description for the shoes that the sizing information is there! I got to "this shizz is PIMPIN" and stopped reading because I assumed the rest of the text would be equally inane.
Sorry about that!
I feel bad now, because after the first e-mail I thought in my mind "Oh god, the person who gets this e-mail will probably think I'm the biggest idiot ever" when I realized my mistake, but I got this lovely e-mail back from their customer service representative:
Customer serviceHey Andrew!!
It's always hard to say what size would work because no brand goes by the same size conversions and every style can vary in how it fits. So we post fit notes and the approximate measurements for the US8 insole in each shoe's description on the website (where you read about the shoe's heel height) so you might have to scroll down a little on that page when viewing the shoe. You can then measure your foot by standing on a ruler or measure the insole of another pair of shoes and calculate the measurements for the size you need.
The sizing notes for these say: Fits true to size. Men's size US10 (EUR43) insole measures at 11" inches or 28cm. Each whole size is 1/2 inch or 1cm difference.
I hope that this information helps!!
Thanks so much!
I almost want to send another e-mail about how lovely the customer service e-mail I received was and that I apologize for being sassy but I didn't think of it at the time and now it's too late.
TL;DR: Are you ever so sassy that you almost feel bad about it?