Customer Service

  • Posted by a hidden member.
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    Sep 07, 2012 11:06 PM GMT
    I want to approach the topic of Customer Service. I think we all have many different opinions and guidelines towards what you expect and like and dislike from a retailer/waiter or waitress. So i want to get a feel for general attitudes.

    My gripe comes from working in Customer service for years, in high end and low end.. and my personal philosophy and approaches towards people.

    I find it RUDE actually when i am a regular at a store and the check out guy or girl takes it upon themselves to make comments about my purchases... asks me personal questions.. tries to be buddy buddy with me.. when all i want to do is buy my stuff and go home. That does not equate rudeness.

    For instance: A few years a go i would routinely buy a certain kind of wine and a certain brand of beer about once or twice a week.. 24 packs. I was living and working with my uncle doing carpet installation and painting for a post Katrina project in Louisiana. Well we had a new crew member come along and a few left and i would always buy the beer and I drank wine.. and the night i bought differently the check out girl was like "You drink too much. You drink all of this." I was taken back.. thinking in my head.. Bitch.. even if i was drinking all of this.. you aren't suppose to say shit to me. You take my money and bag my groceries. So i kind of controlled myself... because i kind of wanted to give her a look of "really?!" She continues.. "You usually buy _______. I hope you know drinking this much can kill you." So i had to stop her and i said "Are you really that dumb to think i would come here and be stable enough to buy this shit every week and drink all of this? You shouldn't even be having this conversation with me. I am your customer.. and you are not suppose to initiate this... because you are getting THIS response, bitch." Yeah i called her a bitch.. my face was a bit red. It was just the condescending nature of it.. and it was in a line of other people..and it wasted about a minute of my time. Which to me means a lot.. because i'm a grab and go guy. I would rather be at home than at a store.

    She then cussed me back out.. and i left my stuff and told her i would not come back again.. and i think i did call her a bitch again. She was a country black girl with braids.. I was kind afraid i'd have some rough trade dude come knocking on my door to kick my ass. So i told my rough trade cousin "I just kinda cussed out the check stand girl ... protect me?" I knew i might have found myself in trouble because you can't call black girls in the south bitches and live to tell the tale. My uncle was like "you should hope she doesn't call her whole family on you. This ain't California muthafuckah!" It was actually funny after that.

    IA similar instance involving things i was buying.. this time condoms and Extenz happened in Texas.. I wasn't as pissed because she wasn't calling me an alcoholic for no reason at all or being silly.. the checkout girl just made a crack about "special night" and asked me if i had a boyfriend or girlfriend. Not professional at all. I know it's a seemingly menial job.. but there should be lines. and in my training.. my bosses... especially in SF stressed.. be kind.. polite and part of that is knowing boundaries in public and not engaging in anything that will make the customer feel defensive, their privacy is at stake or bashful. Discretion is best.


    I feel like Americans view customer service as being overly friendly. You know your customers name..and their family.. i think that works in smaller venues and towns.. but at chain store.. You do not do that... In my experience most people like to be anonymous. I do. And time is factor ... so don't talk my ear off... sell me shit.. you can smile.. and then lead me on my way to my next destination.


    Sorry for the rant.

    Your turn.
  • Posted by a hidden member.
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    Sep 07, 2012 11:17 PM GMT
    Wait... didn't I see you posting about being masculine and shit??

    Why are you whining like a little girl?
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    Sep 07, 2012 11:18 PM GMT
    lilTanker saidWait... didn't I see you posting about being masculine and shit??

    Why are you whining like a little girl?


    I never posted about being masculine.. ever.... Not even a part my personality. I actually defended femms.. STFU!

    Read dickwad.
  • Webster666

    Posts: 9217

    Sep 08, 2012 3:06 AM GMT
    Customer service is a tricky thing.
    A clerk has to be friendly and make the customer feel welcome and satisfied with their service.

    But, it's almost never appropriate for them to comment on what the customer is buying, because it almost always makes the customer feel anywhere from uncomfortable, to embarrassed, to angry (as in your case).

    Everybody in customer service needs to learn that it's NOT your boss who puts the money in your pay check.

    It's the customers who come through the front door, who put the money in your paycheck.
  • Import

    Posts: 7190

    Sep 08, 2012 3:13 AM GMT
    I agree for the most part on what u say.

    I find it extremely irritating when a mere check-out lady wants to comment on my purchases. "Uhhh, excuse me, bitch. Find the fucking bar-code. Point it at the red light in front of ur face and work the god damn computer. Keep you comments inside your fat-fucking honey boo-boo head." icon_rolleyes.gif

    I go to the same starbucks almost everyday. When I deviate from my usual order it always causes such a stir. Like, I laugh it off, but it actually kind of annoys me. Like yeah, get the fuck over it. I had a trick sleep over my house!

    sike jk. but i feel u.
  • FitGwynedd

    Posts: 1468

    Sep 08, 2012 3:39 AM GMT
    JackKash saidI want to approach the topic of Customer Service. I think we all have many different opinions and guidelines towards what you expect and like and dislike from a retailer/waiter or waitress. So i want to get a feel for general attitudes.

    My gripe comes from working in Customer service for years, in high end and low end.. and my personal philosophy and approaches towards people.

    I find it RUDE actually when i am a regular at a store and the check out guy or girl takes it upon themselves to make comments about my purchases... asks me personal questions.. tries to be buddy buddy with me.. when all i want to do is buy my stuff and go home. That does not equate rudeness.

    For instance: A few years a go i would routinely buy a certain kind of wine and a certain brand of beer about once or twice a week.. 24 packs. I was living and working with my uncle doing carpet installation and painting for a post Katrina project in Louisiana. Well we had a new crew member come along and a few left and i would always buy the beer and I drank wine.. and the night i bought differently the check out girl was like "You drink too much. You drink all of this." I was taken back.. thinking in my head.. Bitch.. even if i was drinking all of this.. you aren't suppose to say shit to me. You take my money and bag my groceries. So i kind of controlled myself... because i kind of wanted to give her a look of "really?!" She continues.. "You usually buy _______. I hope you know drinking this much can kill you." So i had to stop her and i said "Are you really that dumb to think i would come here and be stable enough to buy this shit every week and drink all of this? You shouldn't even be having this conversation with me. I am your customer.. and you are not suppose to initiate this... because you are getting THIS response, bitch." Yeah i called her a bitch.. my face was a bit red. It was just the condescending nature of it.. and it was in a line of other people..and it wasted about a minute of my time. Which to me means a lot.. because i'm a grab and go guy. I would rather be at home than at a store.

    She then cussed me back out.. and i left my stuff and told her i would not come back again.. and i think i did call her a bitch again. She was a country black girl with braids.. I was kind afraid i'd have some rough trade dude come knocking on my door to kick my ass. So i told my rough trade cousin "I just kinda cussed out the check stand girl ... protect me?" I knew i might have found myself in trouble because you can't call black girls in the south bitches and live to tell the tale. My uncle was like "you should hope she doesn't call her whole family on you. This ain't California muthafuckah!" It was actually funny after that.

    IA similar instance involving things i was buying.. this time condoms and Extenz happened in Texas.. I wasn't as pissed because she wasn't calling me an alcoholic for no reason at all or being silly.. the checkout girl just made a crack about "special night" and asked me if i had a boyfriend or girlfriend. Not professional at all. I know it's a seemingly menial job.. but there should be lines. and in my training.. my bosses... especially in SF stressed.. be kind.. polite and part of that is knowing boundaries in public and not engaging in anything that will make the customer feel defensive, their privacy is at stake or bashful. Discretion is best.


    I feel like Americans view customer service as being overly friendly. You know your customers name..and their family.. i think that works in smaller venues and towns.. but at chain store.. You do not do that... In my experience most people like to be anonymous. I do. And time is factor ... so don't talk my ear off... sell me shit.. you can smile.. and then lead me on my way to my next destination.


    Sorry for the rant.

    Your turn.


    Your absolutely right, I agree 100%. It is very unprofessional to comment about purchases, especially condoms.
  • Posted by a hidden member.
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    Sep 08, 2012 4:05 AM GMT
    Nod and smile Jack...Nod and smile... don't get in a rumble with someone that knows absolutely nothing about your life...!!
    (Next time 72 HP..Extenze is crap)... icon_biggrin.gif
  • Posted by a hidden member.
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    Sep 08, 2012 4:48 AM GMT
    When I lived in Russia, it took quite a while to get used to the Russian idea of customer service. You generally don't smile or engage in small talk with store clerks (or any stranger for that matter). You also don't need to thank them for any service they provide you unless they truly go out of their way to help you. Doing so just makes you stand out as an obvious foreigner (especially American) or a plain weirdo.

    However, there's quite a shift in their customer service these days with young people. I definitely found that clerks my age or younger have the more Western attitude of customer service. Many businesses are trying to encourage it in order to cater to tourists. In particular, I remember a young cashier at a supermarket who was unusually outgoing and friendly. I didn't expect that at all, so she took me by surprise.

    When I came back to the US, I found American customer service highly annoying and insincere, lol. In fact, I started to hate shopping anywhere because I knew people were going to bother me and suck up to me just to get me to buy something. But over time I got re-accustomed to the American way.
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    Sep 08, 2012 4:52 AM GMT
    Am I the only one far more annoyed by other customers than I am employees in a store?
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    Sep 08, 2012 4:55 AM GMT
    Iceblink saidAm I the only one far more annoyed by other customers than I am employees in a store?


    Haha! That's basically how I feel these days. Most of my worst shopping moments have involved other customers bugging the shit out of me or getting in my way. Ugh, moms with little kids are the worst!
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    Sep 08, 2012 5:38 AM GMT
    This is why I shop at supermarkets that have self-checkout registers.
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    Sep 08, 2012 6:41 AM GMT
    xrichx saidThis is why I shop at supermarkets that have self-checkout registers.

    But Trader Joe's doesn't have that!

    Back to the point, a cashier is hardly trained in customer service. I think their training says, "don't be horrible customers" and that's it.
    I suppose companies could do a better job training their employees to treat customers better, but then the employees would demand to be paid better. You would end up paying more at the checkout stand, and most people wouldn't want to pay. Just look at Wal-Mart.
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    Sep 08, 2012 6:51 AM GMT
    MolaMola said
    xrichx saidThis is why I shop at supermarkets that have self-checkout registers.

    But Trader Joe's doesn't have that!

    ..
    But the cashiers at Traders Joe's are cuter and much more nicer. icon_wink.gif

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    Sep 08, 2012 6:57 AM GMT
    xrichx said
    MolaMola said
    xrichx saidThis is why I shop at supermarkets that have self-checkout registers.

    But Trader Joe's doesn't have that!

    ..
    But the cashiers at Traders Joe's are cuter and much more nicer. icon_wink.gif


    Right. It's way better to chat up a Trader Joe's cashier than go elsewhere and do the self-checkout.

    Did you see the article in the L.A. Times from a week ago showing patterns in tv viewing habits and shopping habits and political affiliation?
    I was a full-on liberal-- Trader Joe's and Whole Foods.