WTF Ever Happened to Customer Service?

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    Nov 01, 2012 8:53 PM GMT
    Went to my local bank today. Had a handful of change in addition to some bills to deposit. The baggie contained $6.00 in dimes (mostly) and nickles.

    I was advised, "we don't take change unless it's wrapped." I countered by explaining there was not enough to fill their coin wrappers.....I got a 2-minute lecture....there were two tellers and no other customers except me...even in the drive-thru...

    Teller was kind enough to tell me, although exasperation clearly showing, "OK! I'll Do It This Time" I mean, $6 dollars in dimes and....

    Halfway through, the phone rang. She spent two minutes taking a phone message for the branch manager who was with...shit?, I don't know? Golf buddy?

    Is it me? What?!?
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    Nov 01, 2012 9:00 PM GMT
    Not_Superman saidMonopolistic power.


    Well, it is a Sovereign Bank.......icon_mad.gif
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    Nov 01, 2012 9:11 PM GMT
    What ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.
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    Nov 01, 2012 9:16 PM GMT
    staple_ saidWhat ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.




    Um, Two tellers....EMPTY BANK....

    If a customer came in with 60 $1 dollar bills would they refuse to count them, too?
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    Nov 01, 2012 9:26 PM GMT
    Some people are just lazy and don't like when people make them do their jobs. icon_rolleyes.gif

    I don't see the problem here. My bank has a machine to count change, then gives you a ticket to take to the teller and they either give you the money or put it into your account. If they refuse to count it manually they should get a machine like that.
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    Nov 01, 2012 9:31 PM GMT
    staple_ saidWhat ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.


    Courtesy for the people hired to service you? Keep smoking, jackhole.
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    Nov 01, 2012 10:11 PM GMT
    turbobilly said
    staple_ saidWhat ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.


    Courtesy for the people hired to service you? Keep smoking, jackhole.


    Yeah, courtesy for the people hired to service you. Really weird concept eh? No need to name call just because someone doesn't agree with you. Calling someone a "jackhole" is such a 47 year old man insult.
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    Nov 01, 2012 10:13 PM GMT
    turbobilly said<.

    If a customer came in with 60 $1 dollar bills would they refuse to count them, too?


    They'd put them into the bill counter machine each teller has. Banks aren't equipped for efficient handling of loose change, which makes fiscal sense since they don't handle lose amounts of coins nearly as much as bills.
  • unhooligan

    Posts: 92

    Nov 01, 2012 10:14 PM GMT
    They usually have a coinstar or something in grocery stores these days that count your change and give you dollar bills :/
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    Nov 01, 2012 10:19 PM GMT


    Hmmm....odd bank. Most have coin sorters. They just pour the change in and the machine does all the rest. Teller watches youtube.

    The only thing you might have done is roll up the $4 worth of nickels, which are rolls of $2 each.
    icon_wink.gif
  • HottJoe

    Posts: 21366

    Nov 01, 2012 10:19 PM GMT
    staple_ saidWhat ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.


    I thought all banks had automatic coin counters??? At any rate, when you work in retail, people use change to pay for small things all the time--like li'l old ladies who want to count out a five dollar transaction in dimes and nickels. It's hardly discourteous to ask a bank teller to count your money. Why even have banks, if they're not in the business of counting money? Sounds like the ladies at the OP's bank were assholes.
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    Nov 01, 2012 10:20 PM GMT
    turbobilly said
    staple_ saidWhat ever happened to courtesy for other people? I wouldn't want to sit there and count your all your nickles and dimes, especially if it's bank policy to only accept them rolled. If there isn't enough to fill a wrapper, throw it back into your change jar until there is.




    Um, Two tellers....EMPTY BANK....

    If a customer came in with 60 $1 dollar bills would they refuse to count them, too?

    You mean stripper after a slow night?

    So the teller was doing a favor for you that she really didn't have to be doing, and then stopped to do her job (take a message for her manager). You're upset that she did what she was supposed to do.
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    Nov 01, 2012 10:21 PM GMT
    #FirstWorldProblems
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    Nov 01, 2012 10:22 PM GMT
    unhooligan saidThey usually have a coinstar or something in grocery stores these days that count your change and give you dollar bills :/


    They do charge you though.
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    Nov 01, 2012 10:29 PM GMT
    turbobilly saidWTF Ever Happened to Customer Service?


    lol it never existed...
  • Webster666

    Posts: 9217

    Nov 01, 2012 11:41 PM GMT
    Customer service people ?
    Your boss doesn't put the money into your paycheck.
    The customers who come into your place of business do.

    And, if you want to act like you're doing me some huge favor by just doing your job, well, I will be only too happy to take my business elsewhere.

    So, there.

    Tra la la !
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    Nov 01, 2012 11:56 PM GMT
    If you are looking for the honest answer, press one.....if you are looking to have smoke blown up your ass, press two......all our customer service representatives are in the parking lot blowing a doobee and talking about the weekend. but your business is important to us.....a customer service rep will be with you in a day or two.....meanwhile, chill.
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    Nov 02, 2012 3:40 AM GMT
    When I used to have an account at Bank of America many years ago, they told me the same thing.. no loose change. And yes, they also had a coin counter/sorter. Fuckers.

    These days, I just use Coin Star. So much easier. No hassle. And the coin counting fee is waived if you opt for a gift card instead of cash.
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    Nov 02, 2012 4:02 AM GMT
    Lazy ass control freaks plus over-population. It's a bad mix. Businesses know they can treat you like shit because even if they lose your business, someone new's gonna come in within five minutes of you leaving.

    It may not be all there yet but sometimes seems headed in that direction.

    It's so bad already that businesses might actually consider whether a customer is being more of a pain than their business is worth and if they are they get dumped. If corporations get their way, it will become a privilege to spend your money with them, not their privilege to serve you.

    Welcome to bizarro world.

    post-1680-0-04536800-1343786140.jpg

    Meanwhile, the next time you feel the need to be appreciated for your change...
    homeless_people_by_joey_lawrence_03.jpg
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    Nov 02, 2012 4:09 AM GMT
    I feel you OP. Customer Service. It's like greeting someone in your home. Look up at me when I walk in and say hi. Let me know you'll be with me in a minute. Chat with me while I wait. Smile sometimes. Know what you are doing. Be professional.
  • AMoonHawk

    Posts: 11406

    Nov 02, 2012 4:25 AM GMT
    Did you get her name? You could write the personnel office or look up their home office on the internet. But I know what you mean, there is really shitty service out there and know one really cares because big business is on an agenda to do more with less all across the board, so that they can line their pockets with bigger bonuses and raises at the upper level management levels.
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    Nov 02, 2012 4:42 AM GMT
    Yeah, I've got that, and when I packed all the coins in rolls, the next time, they wouldn't take them because of "security concerns."

    Damned swindlers. Yeah, I'm sure the tellers don't get paid a lot. Maybe their hours should be cut back so they can stay "perky" and learn to live on less like the rest of us.
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    Nov 02, 2012 5:30 AM GMT
    I understand your frustration. My bank doesn't have a coin sorter either, nor do they take loose change. Let the branch manager know this policy is poor service. It is the policy, not the teller behind the desk.
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    Nov 02, 2012 5:33 AM GMT
    World24 said#FirstWorldProblems


    lols #allaroundme