HndsmKansan saidI'd suggest starting with the positives of this site....which are MANY then how it can be improved. This is a free site, there shouldn't be "complaints".
I'm not sure what has changed in the forum; other than the number of trolls and flame wars. It's been calmer on here, and we could use some more interesting personalities, not including super rude trollent behaviors.
The trolls come and go in waves. I like the "self-moderating" nature of the forums. Trolls very quickly attract the ire of the beneficent community and tend to get swarmed by those who have been here for a while and "have a way with words".
For the other scum (which is an adjective used in all generosity), I simply use the "Ignore His Posts" and "Block Him" features.
It would be nice to have a "voting" feature, where if enough community members "dislike" a particular RJ'r then some kind of Java or other kind of code gets sent to the offending RJ'r's computer causing the CPU to overheat and causing an epic explosion which dispatches the offending RJ'r to their maker in a virtual crematory.
Like cooking bacon with thermite.
At least I have a vivid imagination.