A letter to Cedars-Sinai in Los Angeles

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    Oct 07, 2008 3:15 AM GMT
    Disclaimer: this is a very dry and thoughtful post, unlike my usual witty and thoughtless posts. Read only if you are bored.

    I thought I'd share this with you guys. Cedars-Sinai medical center is pretty notorious, at least from my experiences, at being inconsistent. I finally flipped out after receiving two letters from them and wrote this letter in return (and revised it about 15 times so that I sound intelligent and not immature).


    To Whom This May Concern,

    I have received two letters from Cedars-Sinai (copies of both are attached). Please review, as these letters conflict with one another regarding payment due dates. Here is the discrepancy:

    (1) Statement:
    A letter from Cedars-Sinai stating on account number XXXXXXXXXXX that out of the balance of $XXX.XX that I owe, $63.00 of it is due on October 13th, 2008. This statement was received at the end of September.

    (2) Financial Agreement:
    A contract from Cedars Sinai regarding the same account stating I must sign this financial agreement which binds me to make six monthly payments. It also states that if I fail to sign this financial agreement, then my account will be sent to a collection agency and I will have to pay for collection and attorney fees. Despite this financial agreement declaring I must make the first of six monthly payments on SEPTEMBER 13th, 2008, I did not receive this letter until OCTOBER 6th, 2008 (TODAY!) It is post-marked October 4th. Moreover, this contract claims it is based on a telephone call by me, which is non-existent.

    Unless Cedars-Sinai or a third party can invent a time travel machine so that I can travel back one month in order to make the first payment due on September 13th, then the financial agreement sent from Cedars-Sinai is void because it did not allow me a reasonable amount of time to comply. To reiterate, I cannot realistically sign a financial agreement which is sent out to me 21 days after the date of the first payment is due according to the same financial agreement.

    I hope that Cedars-Sinai can resolve this discrepancy by nullifying the Financial Agreement and adhering to the original Statement which asserts the due date of the first payment is on October 13th, 2008. I have good faith that someone with a grasp of logic will grant me this request.

    I will be calling Cedars-Sinai shortly to follow up on this letter.



    I'm sending this letter tomorrow. If anyone has any advice on how to make this letter more comprehensive, feel free to let me know so that I can edit. Other than that, I feel pretty proud for writing this. And feel even better sharing how retarded Cedars-Sinai is to the public.
  • metalxracr

    Posts: 761

    Oct 07, 2008 4:46 AM GMT
    Wow, that sucks I've had a similar situation with a bank! They had no trouble admitting their fault though.

    I don't trust cedars-sinai, they're shady. I hope you get things resolved quickly.
  • swimbikerun

    Posts: 2835

    Oct 07, 2008 5:30 AM GMT
    Due to the never ending saga of my continually broken arm and its attendant maladies, I've had numerous congress with the bodies of Cedar-Sinai hospital.

    To name them therein: my primary care physician, a had surgeon specialist and two cardiac specialists. In all dealings, sir, I've found them to be personable and professional.

    All of the bills have arrived in a timely manner with accordance of expected payment. Most assuredly, a simple telephone call will clear up the matter.

    Good day to you!

    (Can you tell I've been watching the "John Adams" HBO series?)
  • cityguy39

    Posts: 967

    Oct 07, 2008 5:34 AM GMT
    Isn't that the hospital where the rich and famous go to die in L.A?
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    Oct 07, 2008 5:48 AM GMT
    swimbikerun saidDue to the never ending saga of my continually broken arm and its attendant maladies, I've had numerous congress with the bodies of Cedar-Sinai hospital.

    To name them therein: my primary care physician, a had surgeon specialist and two cardiac specialists. In all dealings, sir, I've found them to be personable and professional.

    All of the bills have arrived in a timely manner with accordance of expected payment. Most assuredly, a simple telephone call will clear up the matter.

    Good day to you!

    (Can you tell I've been watching the "John Adams" HBO series?)


    You are what statistics call "out-lyers": generally a sample of the population that is so abnormal compared to the rest of the cases that it's just thrown out.

    Jay kay gurlfriend, good for you for not dealing with assholes at Cedars. The first time I went there they misdiagnosed me with genital herpes and gave me a whole lecture on not being a slut. Turns out I had SHINGLES. Thank god I went to a second doctor who actually paid attention to my symptoms and not my age.

    cityguy39, yes this is where famous people go to die. And probably due to a doctor's malpractice.
  • swimbikerun

    Posts: 2835

    Oct 07, 2008 5:57 AM GMT
    jakebenson said

    You are what statistics call "out-lyers": generally a sample of the population that is so abnormal compared to the rest of the cases that it's just thrown out.

    Yes, I've been called as such on more than one occasion. Abnormal and thrown out.

    I said, "Good Day to you sir" as I slam the door!
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    Oct 07, 2008 6:10 AM GMT
    Hi Jakebenson

    I teach business writing and here are a few pointers, I hope they help.

    To Whom This May Concern,(make sure you date the letter and find a name of some one you talked to at the hospital and send them a CC of the letter)

    I have received two letters from Cedars-Sinai (copies of both are attached). Please review, as these letters (contain conflicting information) regarding payment due dates.

    Here is the discrepancy:

    (1) Statement:
    A letter from Cedars-Sinai (regarding) account number XXXXXXXXXXX Indicates the balance of $XXX.XX that I owe, $63.00, Which is due on October 13th, 2008. This statement was received at the end of September.(since you have a specific date for the other letter, make sure you have one for this one as well, it shows you are on top of things)

    (2) Financial Agreement:
    A contract from Cedars Sinai regarding the same account states that I must sign this financial agreement which binds me to make six monthly payments. It also states that if I fail to sign this financial agreement, then my account will be sent to a collection agency and I will have to pay for collection and attorney fees. Despite this financial agreement declaring I must make the first of six monthly payments on SEPTEMBER 13th, 2008, I did not receive this letter until OCTOBER 6th, 2008 (TODAY!) It is post-marked October 4th. Moreover, this contract claims it is based on a telephone call by me, for which I have no record and would like to see the transcripts of such mentioned called.

    (I know you are mad but avoid the sarcasm, pointing out their mistakes works better) Unless Cedars-Sinai or a third party can invent a time travel machine so that I can travel back one month The financial agreement sent from Cedars-Sinai is void because it did not allow me a reasonable amount of time to comply. To reiterate, I cannot realistically sign a financial agreement which is sent out to me 21 days after the date of the first payment is due according to the same financial agreement.

    I hope that Cedars-Sinai can resolve this discrepancy by nullifying the Financial Agreement and adhering to the original Statement which asserts the due date of the first payment is on October 13th, 2008. I have good faith that someone with a grasp of logic will grant me this request.(again avoid sarcasm) Instead ask them to set you up with a dedicated account representative that will handle your account for now on.

    I will be calling Cedars-Sinai shortly to follow up on this letter.(get the name, extension number and office number of the person you talk to)


    I hope this helps
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    Oct 07, 2008 6:14 AM GMT
    wow, that sucks about the billing. but that letter was written well enough, and yes, i agree with the avoidance of sarcasm. it'll just breed contempt on their part.

    keep us posted! i'm curious to see how my future workplace handles this, LOL
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    Oct 07, 2008 6:24 AM GMT
    So glad I live in Canada.. Thank god for Universal Healthcare..
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    Oct 07, 2008 6:46 AM GMT
    SamerPhxAZ said
    Sean_85 saidSo glad I live in Canada.. Thank god for Universal Healthcare..


    You guys have a free healthcare?


    Yeah.. We pay a little more in taxes but it's free. It's nice to know that incase you ever do get sick you're not going to be screwed over because you wanted to live.
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    Oct 07, 2008 7:48 AM GMT
    Here is my advice. Just give them a call and talk to someone. Pay your bills. Your stress may make your shingles worse. Next time you are stressed, go on a cruise with me, you will feel better than if you went to Cedars-Sinai icon_lol.gif

    P.S. if you are having hardship paying your bill, maybe we can take up a real jock collection icon_biggrin.gif
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    Oct 07, 2008 8:12 AM GMT
    SamerPhxAZ saidWhy you go to the Cedar-Sinai Medical Center? What for?


    Proximity. It's less than 3 miles away, which in LA speak means it's less than a 45 minute drive. But I think I might have to double my driving time just to go to a better hospital. =(
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    Oct 07, 2008 9:11 AM GMT
    cityguy39 saidIsn't that the hospital where the rich and famous go to die in L.A?


    pretty much