A rant about modern living - what's yours?

  • Posted by a hidden member.
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    Jul 04, 2013 1:42 PM GMT
    Yesterday we get an automated phone message on the residential phone from Florida Power & Light (FPL). It warns that our electricity will be shut off in a few days for an overdue bill, and to pay immediately. Well, I know we owe them zero, nothing is due.

    At the end of the message it says "If this is not Joseph Dxxxx, please call 1-800-xxx-xxxx". No Josephs here, but I know who that is, or was, a local single guy who died alone over a year ago.

    So I call the number they provided to straighten this out if this isn't Joseph Dxxxx. Turns out I can't. They'll only disassociate our number from the dead guy if he requests it himself. THAT would be a neat trick. Then why did they put those instructions in their message to call them, if they're meaningless?

    I ask if they don't have the ability to research that a customer is deceased, since WE can't prove it, naturally not having his death certificate. No, they don't. And ours is the only number they have for his account, that they won't delete from their system, which will keep automatically dialing us. Talking to a supervisor doesn't help.

    I don't know how our phone number got associated with his FPL account. I suspect it may go back years ago when he first moved down here and was buying a place, my husband THINKS he may have let Joseph use this number until he got his own, or the guy just did it himself to have an alternate.

    We know he did have his own number, but that was likely disconnected after his death. And that FPL might have purged that number when the phone company reported it no longer in service, leaving just this number on his account. But I'm just guessing.

    FPL's recommendation yesterday? Talk to AT&T. Why, I asked, you're the one calling us, not them. Well, because it's their number, maybe they can solve it. HUH??? Like what, by changing our number? How about you idiots stop calling it!

    Which they did once again yesterday, and I went through the drill above all over again. I did get them to confirm that our own FPL service would not be interrupted, only Joseph's. Why that still exists is unknown to me, maybe his heirs have been renting the place, or it remained on while the condo is being sold. Either way, somebody's in for a rude shock July 8. And if it becomes us by mistake we'll immediately file a lawsuit against FPL. icon_mad.gif
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    Jul 04, 2013 5:04 PM GMT
    Send this story to your local news stations.
  • Posted by a hidden member.
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    Jul 04, 2013 5:33 PM GMT
    Automated messages will eventually make us all insane.
  • Posted by a hidden member.
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    Jul 04, 2013 6:25 PM GMT
    This is why I don't give out my real number when setting up utilities or other services.
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    Jul 04, 2013 7:00 PM GMT
    xrichx saidThis is why I don't give out my real number when setting up utilities or other services.

    Well I WANT them to have OUR real number. In case there's a billing screw-up, or a planned service interruption. We've been robo-called about those in the past, let us know we might lose power at a given time.

    I just don't want somebody ELSE being linked to our number. And why we can't terminate that ourselves is maddening. I was able to give them our FPL account number, our billing address, and so they knew it was us, not this other guy. Why couldn't they disassociate the phone number with his account and address? Clearly they couldn't be the same. icon_mad.gif
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    Jul 04, 2013 7:07 PM GMT
    Obvious flaw in their billing software. It shouldn't allow the same phone number for two different names/accounts.

    Here's what I would do.. Go out and buy a cheap fax machine. Hook it up to your phone line. Let the fax machine pick up. The robo call will detect the fax signal, and flag the number for removal. It might take a few calls for the removal to happen. So keep the fax machine hooked up for a while. This trick works about 80% of the time. Really depends on the type of robo call system they're using.
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    Jul 05, 2013 2:01 AM GMT
    xrichx saidObvious flaw in their billing software. It shouldn't allow the same phone number for two different names/accounts.

    Here's what I would do.. Go out and buy a cheap fax machine. Hook it up to your phone line. Let the fax machine pick up. The robo call will detect the fax signal, and flag the number for removal. It might take a few calls for the removal to happen. So keep the fax machine hooked up for a while. This trick works about 80% of the time. Really depends on the type of robo call system they're using.

    Many people have multiple properties here, as well as various seasonal living arrangements. I can imagine owners wanting to be contacted through 1 phone number for FPL issues, and to a third local party when they're not in residence here. But as I said, I told them this deceased person has not ever, nor is now residing here (I should hope not), nor are we an agent for him in his absence (unless we conduct a seance).

    We have a fax machine, and I can set it to always pick up. But then we'd miss calls we want to receive, or record when we're out.
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    Jul 05, 2013 2:10 AM GMT
    I don't like automated systems. I press 0 and it doesn't take me to the operator so I have to sit there and listen to some bitch telling me to press numbers even though she can't help me with what I need. icon_mad.gif
  • HottJoe

    Posts: 21366

    Jul 05, 2013 2:13 AM GMT
    Whatevz saidI don't like automated systems. I press 0 and it doesn't take me to the operator so I have to sit there and listen to some bitch telling me to press numbers even though she can't help me with what I need. icon_mad.gif

    I know! I think it's a conspiracy to break our spirits so we spend more money on false comforts.icon_evil.gif
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    Jul 05, 2013 4:23 AM GMT
    xrichx said...Go out and buy a cheap fax machine. Hook it up to your phone line. Let the fax machine pick up. The robo call will detect the fax signal, and flag the number for removal. It might take a few calls for the removal to happen. So keep the fax machine hooked up for a while. This trick works about 80% of the time. Really depends on the type of robo call system they're using.

    ART_DECO saidBut then we'd miss calls we want to receive, or record when we're out.

    Not sure if this works with robocalls but I was told that picking up and continually hitting the "#" key will have the same effect.
  • Import

    Posts: 7190

    Jul 05, 2013 4:26 AM GMT
    When I moved out of Florida almost 2 years ago, FPL was seriously all up in my shit. They would NOT leave me alone. I have nver experienced anything like it, they were like obsessed with me! jk

    but seiously, I had to pay them like over 4 hundred dollars to get them to stop calling. You may have to bribe them, im being serious.