External hard drive crash..how to recover the data?

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    Nov 15, 2008 4:26 PM GMT
    Hi guys,

    So I got this external hard drive, it is a firewire iomega. It was working fine and one day I went to plug it in to save some pictures and it would not mount (I'm on Mac). I tried using the USB port, a pc, etc etc. The thing just crashed for no apparent reason. Anyway, I need to retrieve some data but the Super Geeks and all those places charge A LOT of money. I was wondering if anyone knows of a good data recovery software.

    Thanks!
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    Nov 15, 2008 7:18 PM GMT
    mmmkay, is this a portable hard drive that runs off the USB port or does it have its own power supply?

    If it has a power supply when you switch it on can you hear the heard drive starting up?

    Connecting it to a windows PC wont do shit, it'll wont be able to see any on the drive.

    Connect it to your mac, once its connected and powered up, hit command + spacebar and in spotlight write (without the quotes) "system profiler" and hit enter

    In the side list, at the top of that list you'll find hardware, it lists all the hardware attached to your mac, go down to the USB one and in there your hard drive should be listed, if its listed and you can hear the hard drive spinning then we got something.

    If the hard drive isn't spinning, your drive could be screwed or the case is, if its the drive, then you'd have to spend it off soemwhere, if its the case, thats pretty easy to deal with, you can just replace it.

    but, gotta know which one, its unlikely that the mac would suddenly just decide it doesn't want to mount the drive, I've never experienced it but ya never know.
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    Nov 15, 2008 10:41 PM GMT
    If what's on the drive is very important to you, google "data recovery location" and substitute your nearest big town or city for location. Be prepared to spend a lot of money.
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    Nov 15, 2008 11:01 PM GMT
    McGay saidIf what's on the drive is very important to you, google "data recovery location" and substitute your nearest big town or city for location. Be prepared to spend a lot of money.


    I've had it done before, heh, it started at a grand just to certify the drive was screwed and then 22 grand to get all the information off of it...

    there are other things it could be, it could be a bad contact that expands when heated, keeping the drive cold and doing it bit by bit has worked.. changing a blown capacitor has worked too, replacing the case, I've even pulled the platters out my self and put them into another (same modal) case in a semi sorta clean room and was able to extract the information before it totally shit its self..

    although I wouldn't recommend doing most of them things without first being absolutely sure theres no other way first.
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    Nov 15, 2008 11:03 PM GMT
    If you can manage to get the hard drive to connect with your mac, you might be able to recover lost data using 'unerase software' - which I've used before at work to 'un-delete' photos and other data from memory cards. The only catch with these types of programs is that they are only successful if nothing has been saved to the disk/hard drive/memory card since the data that is being recovered was erased.

    I'm really not sure how effective (if at all) these programs might be in your scenario (as thankfully I've never had my hard drive crash like that!). But maybe worth a try! They range in cost quite a bit, the one that was recommended to me was Data Rescue II http://www.prosofteng.com/products/data_rescue.php The Data Rescue website also discusses hard drives that won't mount.

    In searching for the data rescue website, I also stumbled upon these instructions which may be relevant:

    http://service1.symantec.com/SUPPORT/num.nsf/docid/2002041513394311

    http://www.tech-pro.net/how-to-recover-deleted-files.html

    Good luck!
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    Nov 15, 2008 11:08 PM GMT
    If the drive does not mount it is either fuxxored or the encasing has a problem.

    use the inbuilt Disk Utility to check if anything is connected:

    System key( apple key) + shift A then utilities -> Dik utility
    you can try repair it. if it is formatted in fat32 you can also do that in windows.
    If it does not show up there at all try using a different casing.

    good luck
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    Nov 16, 2008 12:17 AM GMT
    Well, whatever you do, DON'T start with software to fix it until you find out if it's actually a software problem or hardware problem. My guess is that it's hardware, which means that removing the drive and placing it into a 10 dollar case might allow you to view it.

    Do you hear any clicking noises coming from the HD? This would be an indication that the motors controlling the arms are a problem, this is NOT a good thing. If you don't hear this then it might be that the USB port or some other connector is having issues. If that is the case then it's a matter of getting an external USB case and putting the drive into that.

    Email me if you want more info, I have an extensive amount of experience in this area DG.
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    Nov 16, 2008 12:21 AM GMT
    Librarian said System key( apple key) + shift A then utilities -> Dik utility
    Is this a Freudian slip? LOL or is your mind on other things?
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    Nov 16, 2008 12:26 AM GMT
    disks without a dedicated power source also make that sound if they do not get enough power form the usb port, it does not indicate a disc failure per se. Once the electronic part of a case was shot and replacing the casing solved the problem. you could tell us if it is a 2.5 inch or 3.5 with an extra power connector. if the disk itself is shot like that the only affordable last option I know is freezing the disk then save as much as you can, this worked a lot of times for me, however I think you might have mentioned the loud clicking noises if there were any..

    If you want to play it safe and the disc is "just unrecognizable" but in the hardware list you can dump an image of the disc to another disc and then try and fix it, if something goes wrong you can restore it and try another tool.
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    Nov 16, 2008 12:30 AM GMT
    eb925guy said
    Librarian said System key( apple key) + shift A then utilities -> Dik utility
    Is this a Freudian slip? LOL or is your mind on other things?


    icon_redface.gif

    Hmm... I suppose saying I thought his disk acted like a dick will not get me out of this ?
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    Nov 16, 2008 12:37 AM GMT
    Librarian said
    eb925guy said
    Librarian said System key( apple key) + shift A then utilities -> Dik utility
    Is this a Freudian slip? LOL or is your mind on other things?
    icon_redface.gif
    Hmm... I suppose saying I thought his disk acted like a dick will not get me out of this ?
    No, you're pretty much hosed on this one! LOL
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    Nov 16, 2008 12:40 AM GMT
    I think if it's not making a clicking sound I'd go buy the $10 case and move the hard drive to another case first. As Librarian indicated, be sure you have enough power, sometimes there is a double headed USB cable, be sure that both ends are plugged into USB ports on your system. This is usually only done with laptops (2.5") drives.
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    Nov 16, 2008 12:58 AM GMT
    I used DataRescue2 when my hard drive crashed a couple months ago. It recovered everything but a couple files. I recommend it highly as sending it off is very costly. I would try switching cases like the others mentioned, but if you do not hear it spinning I would try the DataRescue2 software because it recovers the files without booting the hard drive itself.

    Here's a link to the software:http://eshop.macsales.com/item/Prosoft%20Engineering/25100/

    Best of luck!!!
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    Nov 16, 2008 1:04 AM GMT
    Thanks guys. I can hear it spinning even when just connected through Firewire and when running Disk Utility I can see it there but when I run verify or repair disk, it comes up with an error. I'm not prepared to spend over $500 (which is what I've been quoted) to retrieve the data.

    I'll give your suggestions a try and also get Data Rescue and see what happens!!! Thanks a lot!
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    Nov 16, 2008 5:35 AM GMT
    YES!!!! I used Data Recover 2 and it worked!!! Thanks guys for all of your suggestions..Boiler, BIG THANKS!! icon_biggrin.gif
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    Nov 16, 2008 5:00 PM GMT
    No problem! I know I had a hard attack when my hard drive crashed, so glad I could help!
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    Nov 16, 2008 5:06 PM GMT
    Librarian said
    eb925guy said
    Librarian said System key( apple key) + shift A then utilities -> Dik utility
    Is this a Freudian slip? LOL or is your mind on other things?


    icon_redface.gif

    Hmm... I suppose saying I thought his disk acted like a dick will not get me out of this ?


    MUHAHAHA icon_lol.gif
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    Nov 16, 2008 5:21 PM GMT
    This has happened to me twice. Try calling IOMEGA and getting a new power cord. Sometimes the power cords prevent the machine from getting proper power and therefore it can't mount on your machine. Both times this happened to me, i got a new power cord and it fixed the problems.

    If you can hear it working, it's most likely not getting enough power. That's what IOMEGA and LACIE have told me

    make sure you have your powercord on a power strip/surge protector.

    hope that helps
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    Dec 10, 2008 8:16 PM GMT
    Hi Guys
    I hope I'm doing this right. I'm trying to ask a question.
    I had a lady clean my house the other day and she accidentally unplugged my external hard drive. Now my Mac doesn't see it.
    I tried USB and Firewire connections but it still doesn't see it.
    I could hear a clicking noise so I know it's trying to do something.
    Suspect it fell over (it was already placed on the floor) and something got loose.
    Any suggestions?
    Thanks, Michael