Cable modems

  • bigtits

    Posts: 113

    Sep 06, 2013 9:08 PM GMT
    Is it common for a cable modem to drop your INTERNET connection?
    For the last two months ,mine keeps dropping and i have to unplug it to get back online . Cable company cant find anything wrong .Any ideas of what might be causing the problem?
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    Sep 06, 2013 9:08 PM GMT
    No they're pretty stable. Call for a tech.
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    Sep 06, 2013 9:12 PM GMT
    yeah it might drop off like once a month, if that, depending on the cable company. if your internet keeps dropping out, i'd have them bring a new modem
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    Sep 06, 2013 9:13 PM GMT
    My aunt had the same problem. The cable company worked on it several times. She was down so much, she just finally switched.
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    Sep 06, 2013 9:26 PM GMT
    Cable connections are fairly stable and is faster than dsl or phone internet. Eventually something happens like the cable outside gets rusty and the cable guy should come and re-strip the cable and check your speed. Look at your connections also to see if they are screwed in. Your cable company also has a "Signal Check" you can ask them for it to see how fast you can download and upload on any of your computer. It is usually something like this web address below. I changed the numbers.
    http://191.164.101.1/cmSignal.htm
  • bigtits

    Posts: 113

    Sep 06, 2013 9:26 PM GMT
    I had 3 from them . They work a couple days with no problems ,the all of a sudden the drops started again ... so i bought my own and it worked a couple days and the it started drop. I'm on my 5th one in 2 months .Could my computer be the cause?
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    Sep 06, 2013 9:31 PM GMT
    bigtits saidI had 3 from them . They work a couple days with no problems ,the all of a sudden the drops started again ... so i bought my own and it worked a couple days and the it started drop. I'm on my 5th one in 2 months .Could my computer be the cause?


    sounds like you have bad cable wires. the cable company may have to come out and re-wire your house....its possible the wires are just old and need updates. they should be able to do this for free, if they are exterior wires.
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    Sep 07, 2013 12:47 AM GMT
    bigtits saidCould my computer be the cause?

    If you leave your computer running and cycle the power on the cable modem and everything starts working again then I'd say it's unlikely to be your computer and more likely your internet connection (cable modem, wires, etc.).

    You'll have to keep calling them out and eventually they'll realize that they need to do some troubleshooting. But you'll need to have several calls on record in order for them to justify it.

    Who's your cable company? Who makes your cable modem?

    My cable modem drops the connection every other month or so and cycling its power brings it back. It's a Netgear that's a combined cable modem and wireless router.
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    Sep 07, 2013 1:05 AM GMT
    I would rather have a slower very reliable 5Mbps DSL connection, than a "faster" and unreliable 50Mbps cable internet connection.
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    Sep 07, 2013 1:25 AM GMT
    When you say that you cable company couldn't find anything wrong, did you actually take the modem in to have it looked at, or was this over-the-phone customer support?

    In my experience (with Time Warner Cable in my area), I usually would have a modem start giving me trouble every couple of years, at which point I would have it replaced. Do they swap them out for you? Who is your cable provider?

    If you change the modem and are still having trouble, then the issue is with the connection.
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    Sep 07, 2013 1:27 AM GMT
    It's very likely a faulty network node in his area.
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    Sep 07, 2013 1:27 AM GMT
    xrichx saidI would rather have a slower very reliable 5Mbps DSL connection, than a "faster" and unreliable 50Mbps cable internet connection.

    Yeah, plus you're not really going to use 50 mbps since you pay more for the faster speed. I think mine is capped at 4.5 or so.
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    Sep 07, 2013 1:29 AM GMT
    xrichx saidIt's very likely a faulty network node in his area.

    Yup. My connection would go out regularly at least once a month until they finally fixed the node. After that it was rock solid until every couple of years the cable modem would give up the ghost.