An APPLE shopping experience today

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    Sep 15, 2013 10:40 PM GMT
    I went into the Apple store at the Fort Lauderdale Galleria mall today, while my husband was running amuck in the Williams-Sonoma next door. The store was packed as always, you couldn't find a free salesperson.

    But all I wanted was an item off the shelf, a keyboard for my retired iMac, that I'm giving away to someone. So I took the box down, and scanned the barcode with my iPhone camera, into my Apple Store app.

    It asked for my Apple account passcode, and voila, the keyboard was mine, billed to my bank. I got a virtual receipt on the iPhone screen.

    I walked out of the store box in hand, no bag, never having spoken to a salesperson, and no one stopped me. I was advised the first time I tried this shopping method that Apple trusts their store customers. But if I had been stopped at the door, I had the receipt on my iPhone.

    I've also got an iPhone app that lets me pay for my bar drinks wireless direct & paperless, no signing a Customer Copy, no nothing. Now THAT's dangerous! LOL!

    As an old guy it's amazing to me to see these advances, that I hope I can keep pace with. On another thread discussing distant remembrances, below is the way I used to pay for things, the first pic "modern" because it was electric and produced a paper receipt:

    111206421_41daf76af8_z.jpg

    But I remember a few of these still in operation, that the clerk hand cranked:

    cash-register-7887759.jpg
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    Sep 15, 2013 10:52 PM GMT
    I've heard about this stuff and the only way I can imagine that it works is with some pretty spooky intense surveillance mechanism. Anyhow, I thought that in the future (by now) everything was going to be delivered to our door by pneumatic tube or something?

    BTW: The bar that my cousin manages still has a register like that lower one, with the hand-crank, but about twice as big. It's huge! I think they only use it as a cash drawer though.
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    Sep 15, 2013 11:13 PM GMT
    Oh Ive bought so much shit like that at the Apple Store, just walk in scan and go home. I have never been stopped at the exit.
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    Sep 15, 2013 11:13 PM GMT
    mindgarden saidI've heard about this stuff and the only way I can imagine that it works is with some pretty spooky intense surveillance mechanism.

    Yeah, the iPhone/iPad app latches onto the store WiFi and instantly shows me what store I'm in. So I imagine the store in turn knows I'm there, and what I'm scanning, and if the sale is successful. Whether that can also cause surveillance cameras to zero-in on me I can't guess, but I don't see why not.

    Back in 2005 I spent 12 days in a VA hospital for an epilepsy study. I was confined to a room the entire time, under constant taped video & audio observation. I was fitted with a device that allowed a video camera to constantly track me, anywhere in the room I went (thankfully the bathroom was off-limits to it).

    I can believe that a signal from my iPhone/iPad, when that Apple Store app is active, would allow a store camera to do the same thing. Which is fine, it's their store, and their merchandise.
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    Sep 15, 2013 11:17 PM GMT
    charlitos saidOh Ive bought so much shit like that at the Apple Store, just walk in scan and go home. I have never been stopped at the exit.

    Yeah, I've now bought about a dozen things that way, in a couple of their Apple stores. Never any hassle, a lovely way to shop if you know what you want.

    But if you wanna buy a big-ticket item not on the shelf, that comes out of the stockroom, or need advice, you're better off calling ahead to see if they'll make an appointment with a salesperson. Some of the busier stores can be a zoo.
  • ThatSwimmerGu...

    Posts: 3755

    Sep 16, 2013 2:41 AM GMT
    That sounds like a really easy way for them to lose revenue and have items stolen. Oh well. They have 100's of cameras in the stores.
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    Sep 16, 2013 3:35 AM GMT
    It's not so much the tracking of objects that have been purchased... they'd have to somehow track every object in the store to detect theft. Not to mention all the previously-purchased apple swag that you bring in with you. And then how do they stop a thief? Fricken laser beams over the door?
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    Sep 16, 2013 3:37 AM GMT
    Sorry but if I am spending my money at a store I expect a hello,thank you and some customer service.But hey that is just me lol
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    Sep 16, 2013 3:40 AM GMT
    I'm lazy. I just order stuff online and get it delivered. Haven't stepped inside a mall in years. icon_neutral.gif
  • Breeman

    Posts: 339

    Sep 16, 2013 3:44 AM GMT
    I've had an Apple computer since 1992. Love it!!
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    Sep 16, 2013 3:52 AM GMT
    mindgarden saidIt's not so much the tracking of objects that have been purchased... they'd have to somehow track every object in the store to detect theft. Not to mention all the previously-purchased apple swag that you bring in with you. And then how do they stop a thief? Fricken laser beams over the door?

    They have friggin' sharks with laser beams strapped to their heads.

    (Name the reference)

    Well, one Apple store person told me, when I expressed surprise at the apparent laxness of their system, that Apple trusted their customers. If so, it would make them unique within retail America.
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    Sep 19, 2013 11:31 PM GMT
    ART_DECO saidI was confined to a room the entire time, under constant taped video & audio observation. I was fitted with a device that allowed a video camera to constantly track me, anywhere in the room I went


    And now, if you walk in any major city in the USA, every step you take is recorded on video - and sometime audio too. Sad times.
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    Sep 19, 2013 11:52 PM GMT
    WickedRyan saidSorry but if I am spending my money at a store I expect a hello,thank you and some customer service.But hey that is just me lol

    Ordinarily yes. And indeed I like the interaction and personal service, when I need it.

    But in this case I knew exactly what a wanted, a keyboard off the shelf, no need to engage a salesperson. But when I entered the Apple store there was in fact a greeter there who said hello, ready to check a list and direct me if I'd made an appointment with a salesperson, or at the Genius Bar.

    I could have had a salesperson if I wanted, but self-scan & checkout was my quicker option in this case, in a crowded store on a Sunday afternoon. And to me, having those kinds of options is the best customer service of all.