When renting a car be careful of this

  • Posted by a hidden member.
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    Sep 24, 2013 3:13 PM GMT
    I'm not traveling all that much now given that I'm the primary care giver for a family member, but when I did I was in a bunch of rental cars and primarily from this company.

    I've heard of this happening. I protect myself by taking vid/pic of any preexisting damage that's big enough to be a cause a concern of a chargeback. Also upon return, I would do a quick walk around vid of the car in sight of the person checking in the car.

    The rental companies are keeping the cars a lot longer and for many more miles than they used to so the chances of this are greater.


    http://autos.aol.com/article/renting-car-consumer-problems/
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    Sep 25, 2013 3:32 PM GMT
    Enterprise is the worst. When I'm forced to use them, I make them note every nick and scratch. But I didn't think of the walk around video on return. Great idea!

    Budget and National have always been very good to me. Amazing thing...one time I got the prepaid gas on a Lincoln Town Car. On my way back to the Tampa airport, I was so late and low on gas that I'd miss my flight if I stopped off to put a gallon in....so I just kept driving and hoped for the best. The car sputtered as I went up the ramp, but made it up and then stalled...enough to roll into the return line. It rolled like a hybrid for the last 100 feet. Fortunately, the Budget people had a sense of humor about it and were joking as I ran off to catch my plane.
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    Sep 25, 2013 4:01 PM GMT
    I always do a double walkout with the employee but Enterprise rip me a new one five years ago when someone rear ended me on one of their vehicles while my SUV was on warranty service and my insurance ended up paying for the repair but I refused to cover the deductible because it wasn't fair for me or my insurance company to pay when I was the one who got hit. When I refused, I was black-listed until I pay them the freakin' deductible because I needed another under warranty rental.

    I've notice Most if not all of Enterprise vehicles are messed up with dents, dints, funny engine noises,etc. and if you're not careful, they will blame those preexisting damages on you.
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    Sep 25, 2013 5:23 PM GMT
    Tangiers saidEnterprise is the worst. When I'm forced to use them, I make them note every nick and scratch. But I didn't think of the walk around video on return. Great idea!

    Budget and National have always been very good to me. Amazing thing...one time I got the prepaid gas on a Lincoln Town Car. On my way back to the Tampa airport, I was so late and low on gas that I'd miss my flight if I stopped off to put a gallon in....so I just kept driving and hoped for the best. The car sputtered as I went up the ramp, but made it up and then stalled...enough to roll into the return line. It rolled like a hybrid for the last 100 feet. Fortunately, the Budget people had a sense of humor about it and were joking as I ran off to catch my plane.


    I don't always do it because I tend to be one of those people who tries to cram in one last thing so I'm always running a few minutes late.

    One of these days I'll pay dearly for not doing it, so I'll leave that as advice to others that I don't necessarily always follow myself.
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    Sep 25, 2013 10:08 PM GMT
    Get american express car rental damage insurance. It only costs 15 US dollars if you use your card to rent the car. Once you get charged for dents or damage, American Express will take your rental car charge off as a dispute and the car rental company has to give exact repair invoices to American Express otherwise you are free and clear no matter what. If there is a scratch and the rental company charges you $200 at return, if you have insurance you won't have to pay for it because the car company will never fix a scratch.
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    Sep 25, 2013 10:13 PM GMT
    Plus ^^^^ I'm just as careful where I park as I am with any of my personal cars to avoid the problem as much as I can
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    Sep 25, 2013 10:36 PM GMT
    I've always been happy with Budget, especially at my most frequent destination, Orlando, FL airport.
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    Sep 26, 2013 1:29 AM GMT
    Ha.. I knew there was * to this story..

    Morales found dozens of similar complaints against Enterprise online. Enterprise blamed Morales for the charges, saying an unauthorized driver dropped off the vehicle, causing confusion on their end, even though Morales notified Enterprise that her mother would be dropping off the truck.


    Also, here's the thing.. When you return your car, the clerk does the walk around to check for damages, checks the mileage and fuel gauge, you get your receipt.. That's it, you're off the hook.

    If they contact you a week later, saying they found a dent.. too bad for them. The car was checked in without any issues, so anything after that must have happened in the rental lot by another employee. Tell them to call your lawyer.
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    Sep 26, 2013 4:34 PM GMT
    Not to contradict anyone , i have used Enterprise many , many times here in Australia , and in the U.S and never had a problem with the company ...
  • Half_Asian

    Posts: 1

    Nov 13, 2013 1:51 AM GMT
    Have any of you actually read the contract?
  • texas7t

    Posts: 40

    Nov 13, 2013 2:48 PM GMT
    im never in too much of a hurry to do a walk around.. and make all notes, or take pics of the car. If they say, Oh its only a small scratch .. dont belive them. make sure it is recorded. window cracks, hail damage etc.
    Think about it... 5 minutes now... or $1500 later.

    Only once have I bought the rental insurance. and that one time some one broke into the car, breaking the window. Depends on how long I will have the care and the city I am in.. if I get it or not.
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    Nov 13, 2013 4:13 PM GMT
    I suppose the other side of the coin is that a lot of people abuse hire cars, because they aren't their own property. I always treat hire cars like I treat my own car. Before returning it, I make sure it is reasonably clean inside and out and, once returned, I take pictures of the bodywork, so I don't get billed for any damage it may sustain after I have signed it over.

    I have used hire cars, a lot, from all the major rental companies, in Europe, the US and Canada and I have never had a problem.
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    Nov 13, 2013 8:29 PM GMT
    This is helpful :-) and I agree, treat it as if it's your own. I hate when people violate public property or borrow things and don't treat the item with care.
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    Nov 15, 2013 5:25 AM GMT
    Ex_Mil8 saidI suppose the other side of the coin is that a lot of people abuse hire cars, because they aren't their own property. I always treat hire cars like I treat my own car.


    Oh yes, I'm the same way. Plus, if I rent a car I'm renting something BAD ASS. So, although they just spray water on the car to clean it, I can't stand the water spots.

    I will spray vinegar if the waterspots are on the chrome and then rewax and shine it, making it even cleaner than off the lot lol. My rental cars are MINE for the time being lol. My friends be so jealous lol.
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    Nov 16, 2013 12:17 AM GMT
    Half_Asian saidHave any of you actually read the contract?


    This is a very big problem. The rental car contracts are not regulated by the government at all, so they are taking advantage of the customers so what we need is the Department of Transportation to mandate standard rental contracts for all rental car companies. It would not be difficult to do at all since all the regulations would be written by the government, not the rental car companies.
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    Nov 16, 2013 6:01 AM GMT
    Ex_Mil8 saidI suppose the other side of the coin is that a lot of people abuse hire cars, because they aren't their own property.


    It's an old geology field-camp joke.
    Q: "What's the difference between a lifted, armored, all-wheel-drive SUV and a rental car?"
    A: "You can take a rental car anywhere."

    I used to rent cars almost every month, in the US and Europe. Then just a couple of weeks ago I rented one for the first time in several years. All of my "elite" membership data had "fallen out" of the system. They totally tried to rip me off at every step.

    Them: "I can offer you a rate of $328."
    Me: "Wow, that's way too much. I think I'll go elsewhere."
    Them: "Wait, I see now that I can offer you a special rate of $48..."
    Later at the counter.
    Me: "Um... this was supposed to be $48, but the invoice says $160?"
    Them: "Oh, well, your profile says that you want X, Y, and Z options."
    Me: "Funny, the other guy told me that my profile was gone. But it never said that."
    Them: "Well, OK, we can do some more paperwork to get it down to $64, but I wouldn't recommend it."
    Later, when I turned the car back in...
    Me: "Um... this receipt says $140?"
    Them: "Oh, you were fifteen minutes late!"
    Me: "I was waiting in line for 20 minutes."
    Then (pimple faced kid): "I don't have any control over anything, I just scan the barcode and push the button. You'll have to call corporate."
    icon_rolleyes.gif
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    Nov 16, 2013 5:09 PM GMT
    mindgarden said
    Ex_Mil8 saidI suppose the other side of the coin is that a lot of people abuse hire cars, because they aren't their own property.


    It's an old geology field-camp joke.
    Q: "What's the difference between a lifted, armored, all-wheel-drive SUV and a rental car?"
    A: "You can take a rental car anywhere."

    I used to rent cars almost every month, in the US and Europe. Then just a couple of weeks ago I rented one for the first time in several years. All of my "elite" membership data had "fallen out" of the system. They totally tried to rip me off at every step.

    Them: "I can offer you a rate of $328."
    Me: "Wow, that's way too much. I think I'll go elsewhere."
    Them: "Wait, I see now that I can offer you a special rate of $48..."
    Later at the counter.
    Me: "Um... this was supposed to be $48, but the invoice says $160?"
    Them: "Oh, well, your profile says that you want X, Y, and Z options."
    Me: "Funny, the other guy told me that my profile was gone. But it never said that."
    Them: "Well, OK, we can do some more paperwork to get it down to $64, but I wouldn't recommend it."
    Later, when I turned the car back in...
    Me: "Um... this receipt says $140?"
    Them: "Oh, you were fifteen minutes late!"
    Me: "I was waiting in line for 20 minutes."
    Then (pimple faced kid): "I don't have any control over anything, I just scan the barcode and push the button. You'll have to call corporate."
    icon_rolleyes.gif


    That's a very frustrating experience.
  • TBird

    Posts: 63

    Nov 19, 2013 12:40 AM GMT
    I stopped reading this after I read "Enterprise". They are the worst rental company out there. I rent about 35 times a year and only use Avis. Rates are higher but once the rental is closed its closed. I've never received extra charges from Avis once I've left the rental station. Old saying.."you get what you pay for".
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    Nov 21, 2013 9:27 PM GMT
    Some very good advice above.

    Hertz has been around for a long time. I like these '57 models........it would be fun to ride in one of them......

    vintage29.jpg
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    Nov 22, 2013 12:11 AM GMT
    Jockbod48 saidSome very good advice above.

    Hertz has been around for a long time. I like these '57 models........it would be fun to ride in one of them......

    vintage29.jpg


    I had a real hot model back when I was 17 or so in 1970 or 71 when I worked at the Sears Auto Center where we had a Budget Rental car outlet. She was 31 and a part time model .... great for teaching this kid a thing or two that for once had nothing to do with cars.