Trouble at work

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    Dec 02, 2013 4:07 PM GMT
    Last night I had a table of 8( 7 fat bitches and a little boy) who ordered a Lot of food (7 appetizers 8 entrees 1 margaritas 4 specialty drinks and 4 fountain drinks) well when the bill came they were all upset that they had a gratuity on the bill. And did not have enough $ to pay the full amount ( the credit card only had 117$ on it ) ticket was about 200$ .. all of a sudden they start complaining that they had a terrible experience blah.blah.blah.. I always give great service( how I make my living) then they start asking other waiters my name and all kinds of stuff on their way out ( paid the rest in cash btw ) so I'm sure I'm gonna get a terrible complaint soon
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    Dec 02, 2013 4:19 PM GMT
    If the management team has your back and knows you always provide excellent customer service, then you have nothing to worry about. I'm very sure that your experience has happened before to other members of the wait staff. My favorite stupid complaint from a customer is when they eat 80% of their meal and then complain that it was bland, dry, no flavor, yada yada.
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    Dec 02, 2013 4:24 PM GMT
    Not that this is fair, but what happens will depend mostly on how well you get on with your line manager.
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    Dec 02, 2013 4:32 PM GMT
    Unfortunately that is just the nature of the beast... I worked as a server for over 7 years in a few different restaurants. You can give someone impeccable service and they will still complain in the attempt to get free food or a discount. Hopefully your management team will have your back and understand...

    I've always thought that everyone should be required to work at least one week as a restaurant server... It would definitely be a humbling experience. Teach people what it's really like to work in the service industry...
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    Dec 02, 2013 4:35 PM GMT
    I explained the situation before my manager ever had to step into the situation( was a manager for 3 years ) they claimed that their company was paying for the bill and needed the itemized receipt ( which I had already gave them but they stuck in a cup which I threw away ) so I had to reopen the ticketaand spilt ticket payment off just to get original ticket
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    Dec 02, 2013 4:40 PM GMT
    Entitled scumbags are ruining the entire world. Sometimes you just have to call these trashy losers on it and tell them to suck your cock and walk away.
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    Dec 02, 2013 4:44 PM GMT
    But the thing that gets me is they were terrible guests from the begging and I was so nice and patient with them though I was super busy with other tables .One lady sent her meal back because it was touching on the plate.. she wanted a New meal made all on separate plates.. if your ocd let me know before hand .
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    Dec 02, 2013 4:45 PM GMT
    Its going to be ok babe, you explain the situation, and as the guy above said you will have protection from your colleagues, besides if you provided excelent service before it wont be a issue, i think people know to make the difference between those bitches and you and believe me Josh they were bluffing they wont come back to complain about anything...it was just a way to make u shut your mouth about the situation....if i was there i wouldnt let them leave the restaurant till they would pay....shit happends, as my friend said once about what happens in my faculty..."you suck it up and move on and try to forget"....its the best :*
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    Dec 02, 2013 6:16 PM GMT
    A mate of mine is a server in a posh restaurant in Dallas . His manager visits each table to ensure the guests are enjoying their dinner , and know how to read them .
    He often tell the servers when the host at one of their assigned table is going to be cheap tipper .
    Most of the restaurant managers know the drill , so i wouldn't worry too much ..

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    Dec 02, 2013 8:17 PM GMT
    So one of the other voices in my head, the misogynist one, wants to know how often you get jerks like that when it's men? This sounds so typical for women.
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    Dec 02, 2013 8:20 PM GMT
    If you can't afford to tip, DON'T FUCKING EAT OUT. And that's what I would have told the cunts. Even if I get bad service, the least I will tip is 15%.
  • KepaArg

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    Dec 02, 2013 8:55 PM GMT
    Sorry to hear about that. People suck sometimes.
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    Dec 02, 2013 9:22 PM GMT
    Scruffypup saidIf you can't afford to tip, DON'T FUCKING EAT OUT. And that's what I would have told the cunts. Even if I get bad service, the least I will tip is 15%.

    We don't tip here. I also see no reason why I should tip a waiter, but probably just a cultural difference or maybe i'm just cheap icon_biggrin.gif
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    Dec 02, 2013 10:00 PM GMT
    I don't think they will be able to make any trouble for you but let us know.
    I had a customer once who insisted I do something impossible for her. She was so mad she told me she was going to write a letter to get me into a lot of trouble. She did. She made up a lot of horrible stuff. Fortunately nobody believed her but I'm still furious at her for it. It was so evil.