Target Offers Mea Culpa to Guests With Discount

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    Dec 21, 2013 3:13 PM GMT
    The CEO of Target apologized to the public for slower call center and website access and is now offering a 10 percent discount to all customers after a massive data breach left information of about 40 million shoppers vulnerable to thieves.

    In his message, Target CEO Gregg Steinhafel said on Friday that the issue of unauthorized access to payment card data at their U.S. stores "has been identified and eliminated," and not all customers who shopped between Black Friday and last week are victims of fraud.

    "Most importantly, we want to reassure guests that they will not be held financially responsible for any credit and debit card fraud. And to provide guests with extra assurance, we will be offering free credit monitoring services. We will be in touch with those impacted by this issue soon on how and where to access the service."

    Steinhafel apologized to guests who tried to reach Target via its website or call center while it faces "unprecedented call volume." To ease the public's perception of Target, Steinhafel is offering a 10 percent in-store discount to customers in a single transaction on Saturday and Sunday.

    "It was a crime against Target, our team members, and most importantly, our guests," he said in his statement. "We're in this together, and in that spirit, we are extending a 10 percent discount – the same amount our team members receive – to guests who shop in U.S. stores on Dec. 21 and 22."

    But whether the discount and free credit card monitoring service will ease the nerves of Target shoppers who have already been victims of credit card fraud is yet to be seen.

    ABC News has learned that credit card numbers stolen from the recent data breach at Target are now hitting the black market in the form of fake credit cards.

    Missy Thompson of Tennessee believed her card was part of the huge breach when she noticed unusual activity on her card.

    "I was thinking, I didn't go to Walgreens. I would never spend 250 dollars in Walgreens so, that got my attention," Thompson told ABC News Radio.

    Matt Ferrante, a former secret service agent said once stolen credit cards are harvested, they're "dispersed all over the world and usually distributed through on-line organized crime."

    http://abcnews.go.com/Business/target-offers-mea-culpa-guests-discount-stolen-credit/story?id=21297261
  • mmmm_mmmm

    Posts: 1658

    Dec 21, 2013 5:18 PM GMT
    way too little and too late -- c'mon a measly 10% discount -- other shops are already at 50% discounts for the holidays
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    Dec 21, 2013 8:18 PM GMT
    mmmm_mmmm saidway too little and too late -- c'mon a measly 10% discount -- other shops are already at 50% discounts for the holidays


    I haven't seen any 50% discounts anywhere yet. I was checking my statement and the last time I used a credit card at Target was on Nov 2nd. It makes you very leery. If it happened to Target it could happen to Home Depot, Wal Mart, and other stores I buy from.
  • MarvelClimber

    Posts: 511

    Dec 22, 2013 4:50 PM GMT
    You'd be surprised to know how weak security systems are for major corporations and government institutions. Universities are the worse. It's a hassle to deal with fraud, but it's hardly anything that leads to financial ruin. You call, they reverse the charges, issue you a new card, on with life. You're just as subject to fraud using it at a movie theater or grocery store as a big box store.
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    Dec 22, 2013 4:58 PM GMT
    "Sorry we lost all your credit card information, want to try again?"
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    Dec 22, 2013 5:07 PM GMT
    I think Target handled it as best they could given what happened.
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    Dec 22, 2013 6:14 PM GMT
    Dallasfan824 saidI think Target handled it as best they could given what happened.


    ^ ^ ^ ^
    Not really.. icon_sad.gif

    They really just confirmed they were hacked and gave a 10% disc.

    No coordination with cc companies.
    No target fraud support help lines.

    Credit card companies will end up eating this dillema.
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    Dec 22, 2013 6:24 PM GMT
    Anocxu said
    Dallasfan824 saidI think Target handled it as best they could given what happened.


    ^ ^ ^ ^
    Not really.. icon_sad.gif

    They really just confirmed they were hacked and gave a 10% disc.

    No coordination with cc companies.
    No target fraud support help lines.

    Credit card companies will end up eating this dillema.


    The 10% is on top of whatever sales they have. I am not sure what more they can do as a good will gesture. CC companies have nothing to do with the fraud. It has to do with their internal security. Not sure what coordination would be necessary. The fraud support would be on the credit card issuer as well as the payment processing company and not specifically target as they were the gateway. Target did set up a support line. 866-852-8680.

    And yes, CC issuers will eat whatever fraud there is as they always have. Unfortunately its the cost of doing business.

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    Dec 26, 2013 2:02 PM GMT
    Target Denies That Customer PIN Data Stolen During Huge Security Breach

    This is no holiday at the corporate offices of Target Corp., which is still trying to contain the damage from a far-reaching data breach.

    Target, based in Minneapolis, Minn., says it is working "around the clock" to address the concerns of its customers, 40 million of whom had their credit and debit card information exposed when hackers breached the retailers systems between Nov. 27 and Dec. 15. Though Target said the manner of the theft is still under investigation, some experts say malware infected the swipe machines at store registers and likely traveled into Target's payment processor.

    In addition to names, account numbers and expiration dates, cybersecurity experts fear the hackers were able to steal encrypted PIN data, thought Target denies it.

    "To date, there is no evidence that unencrypted PIN data has been compromised," Target said in a statement. "In addition, based on our communications with financial institutions, they have also seen no indications that any PIN data was compromised."

    Experts believe the PINs might have been compromised because banks like JPMorgan Chase decided to limit ATM withdrawals and debit card purchases of affected Target customers.

    Target is reaching out to affected customers after it discovered scam artists posing as company representatives tried to steal more personal information.

    So-called phishing scams are not a surprising development but a worrying one. The phony emails likely have a mock replica of the Target logo and direct victims to a website that asks them to input personal information. Target is not asking for any information online and has said it would put any official communications on its website.

    After the holiday, Target will convene another conference call with state attorneys general. Long term the prosecutors are interested in the answers to two questions: When did Target know its data had been hacked compared to when consumers were informed, and was this negligence on Target's part or a sophisticated hack that the best defenses would not have stopped?

    http://abcnews.go.com/Business/target-denies-pin-numbers-stolen-huge-security-breach/story?id=21334389
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    Jan 03, 2014 6:00 PM GMT
    Well, I bought 3 Christmas ornaments from Target during that window. And this morning I got a call from my bank that my card was compromised from that investigation and linked to fraud on my card from overseas from a CEWCS.com in the amount of $9.84. Apparently this is one of the test charge amounts that several have been hit up for that ended up being fraud. So much for my doubting that anything would happen from the breach. Be on the lookout.
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    Jan 04, 2014 6:03 PM GMT
    Things are just not looking good for Target.

    Target says unknown number of gift cards sold over holidays were not properly activated

    Target is ringing in the New Year with another mea culpa — admitting that thousands of gift cards sold over the holidays were not properly activated.

    The company issued an apology Tuesday and promised to honor the defective cards without a receipt.

    "It's a relief, but I really had to scramble to get food in the house this week," Jennifer Sheldon, a mother of two in Camillus, N.Y., told the Daily News Tuesday.

    Sheldon, 29, received a $200 Target gift card from a Christmas giveaway for needy families and was told the card had no balance after she pushed a basket full of milk, eggs, baby clothes and a toaster up to a Target register on Dec. 26.

    "They called the loss prevention person over and were looking at me like I was a thief," the state worker now on disability said. "It was a huge pain in the neck."

    She said a Target rep called her back at 9 p.m. Monday to say the store would honor her card and even toss in an extra $25 for the hassle.

    Holders of Target gift cards can check the balance by following instructions on the back of the card. Customers can bring faulty cards to any Target service desk or call (800) 544-2943 for help.

    A Target spokeswoman would not disclose exactly how many cards were defective, saying only that the number was “less than 0.1% of the total sold during the holiday period."

    The Minneapolis-based company took a hit earlier this month when it disclosed a security breach affecting 40 million debit and credit cards used at Target stores between Nov. 27 and Dec. 15.

    Target has said it is still in the early stages of investigating the breach. It has been working with the Secret Service and the Department of Justice.

    http://www.nydailynews.com/news/national/target-unknown-number-gift-cards-activated-article-1.1562555