UPS (United Parcel Service) = FAIL

  • Fusion98102

    Posts: 164

    Jan 02, 2009 11:07 PM GMT
    I strongly recommend that you DO NOT use UPS for your shipping needs. FED Ex is the way to go... they work on holidays and do what they need to do to get the job done. UPS takes days off, understaffs their facilities and lacks customer service from the ground up. They dont even have a complaint line - you just have to email some slouch who is writing back to you something written in an employee handbook. "We're very sorry for the inconvenience." I am very sorry for those who have to admit they work for such a poorly managed company.

    On that note, I think that those drivers who were out in the poor weather and trying to get packages to people on time deserve kudos - of course. I am not irritated at drivers here, I am frustrated with management. The workhorses are doing all they can, and I understand that. Ultimately, its just a "thing" I am waiting for, but the lack of care expressed by those who are supposed to be in a position to make you feel better is what is lacking here.

    What I dont understand is why the USPS and Fed Ex were able to stay on top of things while UPS has made every excuse possible as to why they are backed up? Unprepared for the things life throws at them - unfortunate? Yes. Inexcusable? Pretty much. This is what they do - its not like they failed at making a pizza here - they failed at what they are supposed to be the "best" at.

    Here is my latest experience:

    Dec 15: I ordered a new MacBook
    Dec 16: Macbook shipped via UPS
    Dec 22: Scheduled delivery of Macbook
    Dec 22: No delivery. Delayed due to weather. Understandable.
    Dec 23 - 26: No change in status on UPS.com
    Dec 26: Called customer service. On hold 27 minutes. Was told that the package was indefinitely delayed due to weather.
    Dec 26: Emailed Customer Service. The reply was essentially the same. Was told that even though package was in Seattle at the Customer Center I could not go and pick it up. Apparently at UPS until they make an actual delivery attempt, you cannot go and pick up your package.
    Dec 29: 1st Delivery Attempt made. Of course I was not home. Package reqires signature. Called customer service. On hold 32 minutes. Asked to have a hold put on package at customer center so I could pick it up. Was told it was done.
    Dec 30: Went to Customer Center. Waited in line almost an hour. Was told package was not held and was out for delivery again. Canceled my plans to stay home and wait for it. No delivery ever came.
    Dec 30: Called customer service again. On hold 23 minutes. Asked AGAIN for the package to be held. Was told it was processed. Was told that Dec 31 and Jan 1 the Customer Center was closed, so I had to wait until Friday.
    Dec 31: UPS tried to deliver again (even though I asked for it to be held). Again, I was not home, because I assumed it was being held. Package not delivered.
    Jan 2: Drove to Customer Center AGAIN, waited in line, AGAIN for over an hour. Was told that my package was somewhere in the sorting center, but they could not locate it, so they would contact me when it was found.
    Jan 2: Manager from Customer Center called me and said that the priority at this time was the "newly received packages" and not the ones which were delayed and in the sorting trailers out back. How in the hell does this make ANY sense, whatsoever! Told me to wait a "few more days" and then file a claim for a lost package if I felt I needed to. Not acceptable at all.

    This is just the most recent poor experience I have had with them. There are many others leading up to this one.

    Now, I may be wrong here, but I thought that pretty much all UPS did was pick up and deliver packages?? If my company was not able to produce the product it is known to produce, I would be booted out of the industry in 3 seconds flat. UPS has lost my business and I am going to make it known to everyone I know who ships things not to use them.

    If you work for UPS, I am not bagging on you in particular, so please dont get your panties in a bunch and rag on me. Everyone is entitled to their opinion, and this happens to be mine.

    UPS: FAIL icon_evil.gif
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    Jan 03, 2009 3:21 AM GMT
    Yeah, most of my business depends on shipping and receiving packages of samples. I always use USPS as the default, but some customers insist on using UPS, even though they charge three to five times as much for the same service. I haven't seen a UPS truck in two weeks. They won't roll if there's even a hint of snow. At least USPS and FedEx have 4x4 vehicles. Meanwhile I'm getting phone calls from angry customers who blame me for the delay.

    Also, when DHL stopped service on Jan. 1, there was no carrier left that would ship "chemicals." (Don't try to get into a discussion with a shipping clerk over which chemicals are chemicals and which chemicals aren't chemicals. Your head might explode.) Apparently UPS has now agreed to deliver some packages from chemical suppliers, ground only. Except they're not actually delivering those either. More angry calls from customers who think it's all my fault. icon_rolleyes.gif

    Plus there's this:


  • metta

    Posts: 39169

    Jan 03, 2009 6:41 AM GMT
    My business uses a mixture of delivery options depending on what is shipping. When it comes to shipping, the quality of service often varies depending on the area. There are times that I have trouble with UPS, trouble with Fedex, trouble with the USPS not delivering to certain areas, etc. I have found UPS can be a lot cheaper with larger boxes that are going across country. The USPS is easier for smaller items. And then I use freight lines for really big and heavy items that are too big for the other carriers.

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    Oct 23, 2009 7:31 PM GMT
    I'm house-sitting for my parents while they are away on a cruise, so I decided to have my Halloween costume delivered here out of "convenience."

    My parents' house is only a few miles from the UPS center in Va Beach, and my package was out for delivery at 4:55am. It's now about 3:30pm, and I've been waiting all day on this stupid package. I have a full day tomorrow and won't be able to pick it up from the UPS center. In trying to save time tomorrow, I've now wasted an entire day today!

    Frustrating.

    One of my friends in Philly waited around all day for UPS on Tuesday. At 5pm, she discovered the package had been "delivered" to the front door at 4pm. Needless-to-say, her package was long gone.
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    Oct 23, 2009 8:06 PM GMT
    I have the opposite I'd take UPS over fed ex any day

    I remember ordering protein powder from bb.com (0% sales tax) and they decided to call it vitamins (21% sales tax +20% import duty + $15 fed ex admin charge). That one required at lest 4hours of phone time and half a dozen threatening letters.

    I've given up because they keep deciding free T-shirt is worth a hundred dollars an excuse to fleece me for everything they can

    The same when I order xmas presents, they smashed up the box, repackaged it free of charge into three boxes and tried to admin charge me for each.....$45 (total scam)

    Package shipped with 1 number on address wrong, called said I'd pick it up at distribution center, said fine, get to distribution centre woops package sent back across the country
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    Oct 23, 2009 8:18 PM GMT
    MsclDrew saidI have the opposite I'd take UPS over fed ex any day

    I think it's industry widespread incompetence.

    I just wish they would give you a time estimate for delivery (beyond just what day) or GPS information on the vehicles on their tracking website. It would make things much easier for their customers.
  • Celticmusl

    Posts: 4330

    Oct 23, 2009 8:25 PM GMT
    I never buy expensive items to be delivered through the mail. Having come from a business that uses both UPS and Fed Ex I have not only heard horror stories but I had to try to correct horror stories. Fed Ex might be a bit better, but still....sometimes they fail as well. It happens.
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    Oct 23, 2009 9:50 PM GMT
    I believe both companies are mismanaged as is also true of many other companies of this size. I have personally had poor service from both companies. But in regard to wages and benefits, you can not beat UPS. UPS pays its employees a lot higher wages and offers more benefits than Fed Ex. This is due to the fact that UPS is organized by the Teamsters Labor Union, who has helped to secure these better wages and benefits for UPS employees. UPS gives full health coverage with no deductible, including vision and dental to all employees and their dependents, including part timers at NO COST to the employee. All medical bills are paid 100% for the employee and their families. This is a tremendous benefit that all UPS employees receive as part of their employment. This is no doubt the reason why the cost of shipping is sometimes higher at UPS.

    Why can't Fed Ex employees unionize like UPS employees?

    The reason Fed Ex is not able to unionize is because they are governed under federal law by the Railway Labor Act, the same as the airline industry. However, most of Fed Ex employees do the same work as UPS, which is governed by the National Labor Relations Act. So this is very unfair to Fed Ex employees who have not been able to unionize like employees at UPS has. This has caused a huge wage and benefit unfairness between UPS employees and Fed Ex employees and its time to end this unfairness with the way Fed Ex treats it employees with lower wages and poor benefits. Sure Fed Ex can charge less when they screw their employees with lower wages and benefits. They are poorly mismanaged. And the CEO President of Fed Ex has vowed to destroy any employee who seeks to change this loophole in federal law and organize a labor union. Many employees have already been fired unfairly for seeking to organize a labor union like UPS. There's NO WAY I would work or do business with a company like Fed Ex, which hides under this federal loophole and will not pay it workers a fair wage.

    You may have heard in the news, that the FAA reauthorization bill has been introduced in the Senate. It has already passed the House Representatives and if it passes the Senatee Fed Ex will have to allow its employees to unionize just like UPS. However, the Senate bill does not contain the express carrier language which will remove non airline employees working for FedEx Express from the Railway Labor Act and put them under the more appropriate National Labor Relations Act. The version of the bill that passed the House of Representatives did contain the express carrier language. Because of that difference and several others, the two versions of the bill will have to be reconciled in what is called a Conference Committee, where Members from the House and Senate are appointed to work out these differences.

    It is fully expected that the final bill that is signed into law will have the express carrier language in it and FedEx will no longer be able to hide behind the wrong labor laws in order to keep its employees from exercising their rights. In order to make sure that this happens, it is extremely important that we let Congress know that Fed Ex employees should not be treated any different by federal labor laws,, since they do exactly the same work.

    Below is a suggested sample letter you may use to write to your state senators:
    ------------------------------------------------------------------------------


    Dear Senator _________:

    I am writing to ask for your support of the Express Carrier Employee Protection legislation attached to the FAA Reauthorization Bill.

    Most of the employees of FedEx Express have little to nothing to do with aircraft operations, but because of a legislative loophole that affects one company, FedEx, they are unfairly placed under the wrong labor laws. The result is that the employees are deprived of the right to join or form a union in the same manner as similarly situated employees working for other freight and package delivery companies. Over the years, FedEx Express has transformed itself into a multi-faceted transportation company that relies in large measure on trucks to delver its packages. Most of its employees – truck drivers, truck mechanics, package handlers, couriers, and other non FAA licensed employees – never touch an airplane, yet they are subject to the Railway Labor Act. If they worked for any other company in the United States, they would be subject to the National Labor Relations Act.

    I ask you to help to properly classify the FedEx workers so that they can exercise their right to organize under the appropriate laws; licensed air employees under the Railway Labor Act and all non-licensed employees under the National Labor Relations Act.

    No company should be able to hide behind a special deal just to prevent its workers from forming a union. In the interest in fairness in the package delivery industry and protecting the rights of workers to organize, I ask you to support the Express Carrier legislation and make sure it appears in the final version of the FAA Reauthorization bill.

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    Oct 23, 2009 9:57 PM GMT
    I briefly worked for UPS when I was younger and they do have great employee benefits. Overall I would say union jobs I've had were much better than non-union ones.
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    Oct 23, 2009 10:13 PM GMT
    I'm not telling anyone which carrier you should use to ship packages because as far as I am concerned they both are horribly mismanaged. But when a CEO President says he will destroy any employee who supports this Senate bill and seeks unionization, I find this just appalling. What makes him think his employees should be treated different and paid lower wages than other carriers? They do exactly the same work as UPS..

    The Teamsters Labor Union is working hard to end this unfair treatment of FedEx employees by urging the Senate to pass this bill , which will then allow employees at Fed Ex to unionize just like UPS and it will level the playing field between UPS and FedEx.

    Both of our state Senators in WI,. Kohl and Feingold, are in favor of this bill. I agree that since Fed Ex employees do exactly the same work as UPS, they should be under the same federal laws. It's not fair that FedEx should be able to hide under this loophole. Hardly any of their employees are involved in the airline industry at all. They are mostly a ground service just like UPS.
  • Webster666

    Posts: 9217

    Oct 23, 2009 10:20 PM GMT
    I've always been extremely happy with UPS, unless I have had to go THERE to pick up a package. The clerks there make the USPS clerks look like gazelles !

    Earlier this year, I ordered a MacBook, and UPS delivered it in a very timely fashion.

    I worked 20 years at USPS. And, that place has become a slave pit.
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    Oct 23, 2009 10:26 PM GMT
    Obama already has said he will sign the bill, so we just need to get it passed in the Senate. The problem is it's just sitting there because they got their plate full with health care reform. But once the heath care issue is settled, this is the next item of business and I'm sure it's going to get passed. It's only fair for everyone who works in either one of these companies.
  • CAtoFL

    Posts: 834

    Oct 23, 2009 10:27 PM GMT
    This reminds me of when I moved from Wisconsin to California.

    Shipped 22 boxes via UPS. 15 were lost. After my claim, some destroyed pieces were delivered. TERRIBLE experience and I haven't used UPS since.
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    Oct 23, 2009 10:32 PM GMT
    I only use Fed-Ex because THEY ARE NOT PART OF A BLOODY UNION!! icon_exclaim.gif
    Unions are the worst thing for business. Have fought and rallied against unions for years. If any of my subordinates even breathe the word union, they are in my office and receive the worst duties I can assign them. icon_mad.gif

    Cheers,
    Keith
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    Oct 23, 2009 10:32 PM GMT
    I work at UPS as a package handler and I only have to work 20 hours/week to get full benefits. Employees take a lot of shit at UPS, too, but our union comes to our defence. UPS drivers have been wrongly fired by management and the union got their job back and got the manager fired. icon_smile.gif

    Fed Ex employees can't wait until this bill passes and then they will have union support too and better wages and benefits.
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    Oct 23, 2009 10:37 PM GMT
    Musclequest saidI only use Fed-Ex because THEY ARE NOT PART OF A BLOODY UNION!! icon_exclaim.gif
    Unions are the worst thing for business. Have fought and rallied against unions for years. If any of my subordinates even breathe the word union, they are in my office and receive the worst duties I can assign them. icon_mad.gif

    Cheers,
    Keith
    icon_twisted.gif


    That's words coming from management: Obama thankfully is fully supportive of labor unions in this country. If we didn't have labor unions we would be back in the dark ages to slavery. Somebody told me that UPS stands for Under Paid Slave. lol
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    Oct 23, 2009 10:42 PM GMT
    G_Force saidI work at UPS as a package handler and I only have to work 20 hours/week to get full benefits. Employees take a lot of shit at UPS, too, but our union comes to our defence. UPS drivers have been wrongly fired by management and the union got their job back and got the manager fired. icon_smile.gif

    Fed Ex employees can't wait until this bill passes and then they will have union support too and better wages and benefits.


    You only have to work 20hrs to receive full benefits?!? That's bloody ridiculous! Have you any idea what that costs your company? What a financial drain!
    Is UPS a publically traded stock? If so, why do the stock holders tolerate it?!? icon_eek.gif

    I really try to stay away fom unionised companies in my day to day business. (Sometimes it's not possible. But I certainly try.) I would never by a new american motorcar because of the UAW!
    Aughh!!! Unions drive me bonkers! icon_mad.gif
    -Keith
    icon_evil.gif
  • Webster666

    Posts: 9217

    Oct 24, 2009 12:25 AM GMT
    "Unions are the worst thing for business."
    ____________________________________________
    Working for companies that had unions were the only times I made a living wage with decent benefits. We were guaranteed cost of living adjustments to stay EVEN with the cost of living, not above or below it. What's unfair about that ?

    It's too bad that companies have to be forced to do what they should do automatically.

    The original intent of unions was for worker safety.
    And, that still holds true.
    Then came a living wage and benefits.

    If you think that union members are getting rich, you're badly misinformed.
  • Webster666

    Posts: 9217

    Oct 24, 2009 12:27 AM GMT
    "Is UPS a publically traded stock? If so, why do the stock holders tolerate it?!?"
    _______________________________________________
    Employees, not stock holders, decide if a company will have a union.
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    Oct 24, 2009 1:05 AM GMT
    Webster666 said"Unions are the worst thing for business."
    ____________________________________________
    Working for companies that had unions were the only times I made a living wage with decent benefits. We were guaranteed cost of living adjustments to stay EVEN with the cost of living, not above or below it. What's unfair about that ?

    It's too bad that companies have to be forced to do what they should do automatically.

    The original intent of unions was for worker safety.
    And, that still holds true.
    Then came a living wage and benefits.

    If you think that union members are getting rich, you're badly misinformed.


    You got that right. Unions prevent employers from taking advantage of their employees and treating them like slaves, which is what was happening in this country before there were labors unions. Our federal government recognized this and so labor unions got started. Labor unions are EXTREMELY IMPORTANT, especially in companies the size of UPS and Fed EX. If you want to see what happens to companies without labor labor unions, Fed Ex is a perfect example. Greed goes to their head. UPS is greedy, too, and they have even unfairly fired very good drivers who work VERY HARD for the company, but the union got their job back and yes the manager was fired. A company is under federal law to abide by the collective bargaining agreement in the contract and if they don't , they can legally take them to court. If all companies treated their employees like human beings and didn't abuse them, there would be no need for labor unions. But unfortutnately in corporate america this is not so and greed rules. A company like UPS that makes a billion dollar profit EVER YEAR, is not too financially drained. The least they can do is take care of the health of the people who worked hard and earned this billion for them. Oh , they might have to give up 1 of their half dozen condos on the beach, but they still got 5 condos left to enjoy their magaritas on the beach. A companies compensation package and health benefits shows how much they care about their workers. If companies compensated their workers properly today, we wouldn't be having billions of people without health care and people sitting at home without jobs. The LEAST a company can do is take care of the health of the people who work hard and earn this billion for them EVERY YEAR. That's not asking too much of anyone.
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    Oct 24, 2009 1:22 AM GMT
    Because of the economic downturn this year, they took our Christmas turkey away. No turkey for Christmas this year. icon_sad.gif I guess I'll have to go out and shoot a rabbit instead for Christmas. lol And heaven forbid if anyone has an accident or gets injured. They are devasted, not because you are hurt, but because of money. They can easily pick you up, throw you in the trash and bring in another body to do your work. This is the way corporate America is today and this is why we have a health care crisis. That's why we need labor unions or we would soon have slavery again.
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    Oct 24, 2009 1:30 AM GMT
    I feel you. Been there done thaticon_confused.gif
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    Oct 24, 2009 1:39 AM GMT
    G_Force saidBecause of the economic downturn this year, they took our Christmas turkey away. No turkey for Christmas this year. icon_sad.gif I guess I'll have to go out and shoot a rabbit instead for Christmas. lol And heaven forbid if anyone has an accident or gets injured. They are devasted, not because you are hurt, but because of money. They can easily pick you up, throw you in the trash and bring in another body to do your work. This is the way corporate America is today and this is why we have a health care crisis. That's why we need labor unions or we would soon have slavery again.


    Oh please with the melodrama. icon_rolleyes.gif
    Well, since you are all so well treated and compensated at UPS, the loss of the gift of dead animal flesh shouldn't really matter. (I mean since you "only have to work 20 hours/week to get full benefits.") You have NO idea how much these benefits cost your employer.

    You had mentioned that your company makes a billion dollars in profit. For a company of that size, that is not much profit. Anyway you look at it, unions cost companies money BIG TIME.
    It's not a company's duty to treat each and every employee as if they are on the bloody board. Their duty is to pay you for the job you do. That's it. That's your reward. Work harder, and your compensated in promotions and pay rises. Slack off and take advantage, as most union members seem to do, then get sacked. It's not rocket science.

    Before I started working at one of my family's companies, I worked for a company that the warehouse people were unionised! What a ridiculous way to do business. Scheduled breaks, extra holidays, GUARANTEED pay rises!! icon_mad.gif
    If you asked/told a subordinate to do something that was not their EXACT job duty, they would go to the shop steward. It was bloody non-sense.

    Luckily our company has never allowed the union to slime its way in. As soon as the subordinates start mentioning union, they are sacked for one reason or another. This past Septembre we had to purge the ranks of 11 that were trying to discuss union benefits.

    They are simply not good for business. Maybe at some point in history they had their place. But not in todays world.

    -Keith
    icon_evil.gif
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    Oct 24, 2009 1:48 AM GMT
    I've never seen a company yet the size of UPS or Fed Ex, that isn't mismanaged. The heath care benefit that UPS provides their workers is not that financially draining because they are such a huge company that employs so many people that they can get an inexpensive large group rate. Oh, their profit this year in this economic downturn is only going to be about 480 million, but look at ALL the years they made billions. I think they will survive with only $480 milllion this year. lol

  • Mikeylikesit

    Posts: 1021

    Oct 24, 2009 1:51 AM GMT
    It sounds to me you got too much free time on your hands to be worring about such trivial shit....LOL
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