Possible fix for site issues for those still affected..

  • Posted by a hidden member.
    Log in to view his profile

    Jul 13, 2014 10:18 PM GMT
    for those who are still having issues with the site loading, doing the following has just fixed it for me:

    1) i accessed my router control panel using the web browser. usually this is 192.168.1.1 or 192.168.0.1 or 192.168.0.2. the username/password to access it is found in the manual if you've never done this, as well as the exact address you need to use if those above don't work for you. you can find the manual on the manufacturer's web site in the support section if you lost it or the disc that came with your router. many times it's just 'admin' for the password with no username but YMMV. you should probably change the password while you're in there.

    2) i changed the DNS servers from "Use those provided by my ISP" to "Use these specific ones" and i entered google's free DNS servers, which are 8.8.8.8 and 8.8.4.4. more info about those servers here:

    https://developers.google.com/speed/public-dns/

    3) i rebooted the router. while that was loading i emptied my browser cache. when the router came back up, i forced a refresh of the site and it looks normal again!

    essentially, time warner's DNS servers were being slow as balls to propagate and i went around them. this whole process is easily reversible if you mess it up or want to switch back for some reason but it's fine to keep google's DNS servers as your default since they're probably more reliable than our shitty isps anyway..

    let me know if this works for anyone else icon_smile.gif


    edit: you can probably instead of re-configuring the router just enter those DNS addresses into your network adapter's configuration (control panel>network). it's probably configured to grab the DNS addresses from the router so you'd be bypassing that behavior (which is ok). i can try to detail that if it seems like it's needed for someone.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 13, 2014 10:28 PM GMT
    JackBoneTX saidfor those who are still having issues with the site loading, doing the following has just fixed it for me:

    1) i accessed my router control panel using the web browser. usually this is 192.168.0.2 or 192.168.0.1 or 192.168.1.1. the username/password to access it is found in the manual if you've never done this, as well as the exact address you need to use if those above don't work for you. you can find the manual on the manufacturer's web site in the support section if you lost it or the disc that came with your router. many times it's just 'admin' for the password with no username but YMMV. you should probably change the password while you're in there.

    2) i changed the DNS servers from "Use those provided by my ISP" to "Use these specific ones" and i entered google's free DNS servers, which are 8.8.8.8 and 8.8.4.4. more info about those servers here:

    https://developers.google.com/speed/public-dns/

    3) i rebooted the router. while that was loading i emptied my browser cache. when the router came back up, i forced a refresh of the site and it looks normal again!

    essentially, time warner's dns servers were being slow as balls to propagate and i went around them. it's fine to keep google's DNS servers as your default. they're probably more reliable than our shitty isps anyway..

    let me know if this works for anyone else icon_smile.gif

    And how would that explain why my iPad doesn't work with RJ, at various WiFi spots I've tried? Do I need to reset their routers in the manner you describe, too?
  • Posted by a hidden member.
    Log in to view his profile

    Jul 13, 2014 10:29 PM GMT
    Art_Deco saidAnd how would that explain why my iPad doesn't work with RJ, at various WiFi sites I've tried?


    each wifi site points to different DNS servers, and those in each of your cases are also being slow to propagate, while google's are already done?

    the only thing i know for sure is that it's now (still) working for me, starting right when i took those steps. i'm not a network engineer but i know a little about DNS so that's what led me to try that.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 13, 2014 10:39 PM GMT
    Thanks, Jack. Although the information you have provided will be hard for a few here to process.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 13, 2014 10:43 PM GMT
    politically_incorrect saidThanks, Jack. Although the information you have provided will be hard for a few here to process.


    yeah i hear ya icon_smile.gif this probably won't be needed soon anyway if the problem was fully addressed where it needed to be (sounds like it was). but for those who are desperate or technically-adept, i just wanted to pass along my results.

    if it persists and anyone can confirm this also helped, we can post more basic instructions + screenshots.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 2:59 AM GMT
    oh wow, google's free DNS servers, which are 8.8.8.8 and 8.8.4.4


    I just changed to these google DNS servers on my wifi Sony smart TV to help combat Netflix buffering during peak hours, didn't seem to help much though even after ATT wifi router reboot, I read that getting a better DNS service than the one that comes with your ISP, will get a better Netflix output, since Netflix's and the ISP's continue to argue over whos fault it is for congestion and customer complaints, as far as RJ goes, the google DNS servers picked up the RJ site through Chrome then RJ came back on instantly

    Here is another one that is free, but you have to sign up

    http://www.opendns.com/


    detail instructions on the google server
    https://developers.google.com/speed/public-dns/docs/using
  • MikeW

    Posts: 6061

    Jul 14, 2014 3:00 AM GMT
    Are peeps still having problems? It's all good here now.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 3:34 AM GMT
    Art_Deco said
    JackBoneTX saidfor those who are still having issues with the site loading, doing the following has just fixed it for me:

    1) i accessed my router control panel using the web browser. usually this is 192.168.0.2 or 192.168.0.1 or 192.168.1.1. the username/password to access it is found in the manual if you've never done this, as well as the exact address you need to use if those above don't work for you. you can find the manual on the manufacturer's web site in the support section if you lost it or the disc that came with your router. many times it's just 'admin' for the password with no username but YMMV. you should probably change the password while you're in there.

    2) i changed the DNS servers from "Use those provided by my ISP" to "Use these specific ones" and i entered google's free DNS servers, which are 8.8.8.8 and 8.8.4.4. more info about those servers here:

    https://developers.google.com/speed/public-dns/

    3) i rebooted the router. while that was loading i emptied my browser cache. when the router came back up, i forced a refresh of the site and it looks normal again!

    essentially, time warner's dns servers were being slow as balls to propagate and i went around them. it's fine to keep google's DNS servers as your default. they're probably more reliable than our shitty isps anyway..

    let me know if this works for anyone else icon_smile.gif

    And how would that explain why my iPad doesn't work with RJ, at various WiFi spots I've tried? Do I need to reset their routers in the manner you describe, too?



    Art, see my link in previous post


    Mobile or other devices

    DNS servers are typically specified under advanced wi-fi settings. However, as every mobile device uses a different user interface for configuring DNS server settings, we provide only a generic procedure below. For more information, please consult your mobile provider's documentation.

    To change your settings on a mobile device:
    1.Go to the screen in which wi-fi settings are specified.
    2.Find the screen in which DNS server settings are specified.
    3.If there are IP addresses specified in the fields for the primary and seconday DNS servers, write them down for future reference.
    4.Replace those addresses with the Google IP addresses:◦ For IPv4: 8.8.8.8 and/or 8.8.4.4.
    ◦ For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

    5.Save and exit.
    6.Test that your setup is working correctly; see Testing your new settings below.
  • MikeW

    Posts: 6061

    Jul 14, 2014 3:35 AM GMT
    Great advice.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 12:04 PM GMT
    It worked!!!! I just posted in my other thread that I finally figured out how to change the DNS setting (never did that before) and I've got full RJ on both my iMac and iPad! icon_biggrin.gif

    I'm still none too happy this step was necessary, something I've never had to do before with any site in almost 20 years of Internet use. But OK, problem solved.

    Hats off to JackBoneTX!!! How the Hell he knew this is beyond me, but all I need to know is that IT WORKED!!!!!

    At least at home. Now gonna hafta see what happens when I take the iPad out today and use other WiFi sites. Which wouldn't work over the weekend. The DNS I used successfully was 2001:4860:4860::8888
  • customerservi...

    Posts: 187

    Jul 14, 2014 1:54 PM GMT
    Thank you JackBoneTX!
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 4:32 PM GMT
    customerservice_rj saidThank you JackBoneTX!


    quite welcome icon_biggrin.gif
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 4:39 PM GMT
    UPDATE: I'm using a guest WiFi right now with the iPad, and RJ is normal!!!! YAY!!!!

    So JackBoneTX's DNS fix worked for me elsewhere, in addition to my home router! Because this site was also all text this weekend. I am SO grateful! If he ever comes down to South Florida he's gonna be wined & dined royally. icon_biggrin.gif
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 8:28 PM GMT
    Art_Deco saidHats off to JackBoneTX!!! How the Hell he knew this is beyond me, but all I need to know is that IT WORKED!!!!!


    Trust, what he knew and forgot is scary more than I will ever understand.
  • frogman89

    Posts: 418

    Jul 14, 2014 8:30 PM GMT
    That's just way too complicated. It shouldn't be my obligation to make the side work for me.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 14, 2014 9:03 PM GMT
    RJ inadvertently let their domain names expire (*.rjstatic.com). It takes about 24-48 hrs for updates to propagate throughout the web once they have paid godaddy.com. Just be patient. In the meantime, go read a book.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 2:06 AM GMT
    You can also refresh your DNS cache:

    On Windows:

    Go to command prompt and type - ipconfig /flushdns

    For OS X10.6:

    Open terminal and type - sudo dscacheutil -flushcache

    For OS X 10.7 or 10.8:

    Open terminal and type - sudo killall -HUP mDNSResponder
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 2:12 AM GMT
    indianfit saidYou can also refresh your DNS cache:

    On Windows:

    Go to command prompt and type - ipconfig /flushdns

    For OS X10.6:

    Open terminal and type - sudo dscacheutil -flushcache

    For OS X 10.7 or 10.8:

    Open terminal and type - sudo killall -HUP mDNSResponder

    And for an iPad?
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 2:15 AM GMT
    frogman89 saidThat's just way too complicated. It shouldn't be my obligation to make the side work for me.

    That was my initial take. But unfortunately, attitude wasn't getting the problem solved. Which means me back with normal RJ service.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 2:25 AM GMT
    Art_Deco said
    indianfit saidYou can also refresh your DNS cache:

    On Windows:

    Go to command prompt and type - ipconfig /flushdns

    For OS X10.6:

    Open terminal and type - sudo dscacheutil -flushcache

    For OS X 10.7 or 10.8:

    Open terminal and type - sudo killall -HUP mDNSResponder

    And for an iPad?


    Not sure but resetting the Network connection settings should do it as these device dont allow such low level control.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 2:33 AM GMT
    indianfit said
    Not sure but resetting the Network connection settings should do it as these device dont allow such low level control.

    That was my question for you. What worked on the iPad was changing the DNS, as JackBoneTX gave us. There's not a lot else on the iPad we can do.
  • kuroshiro

    Posts: 786

    Jul 15, 2014 2:42 AM GMT
    Ironically I never had any issue viewing the site at home... it's only when I access it on my phone that it's all jacked up hah. Oh well.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 3:37 AM GMT
    TerraFirma saidRJ inadvertently let their domain names expire (*.rjstatic.com). It takes about 24-48 hrs for updates to propagate throughout the web once they have paid godaddy.com. Just be patient. In the meantime, go read a book.


    Oh, yes. Once, I registered a domain with GoDaddy. Never again.

    Maybe RJ wants to transfer the domain, before the registration expires next time. Other registrars are a little more cooperative.
  • Posted by a hidden member.
    Log in to view his profile

    Jul 15, 2014 4:15 AM GMT
    themachine said
    TerraFirma saidRJ inadvertently let their domain names expire (*.rjstatic.com). It takes about 24-48 hrs for updates to propagate throughout the web once they have paid godaddy.com. Just be patient. In the meantime, go read a book.


    Oh, yes. Once, I registered a domain with GoDaddy. Never again.

    Maybe RJ wants to transfer the domain, before the registration expires next time. Other registrars are a little more cooperative.


    i don't care for them either but they have the privacy feature and i'm not sure it will carry over seamlessly to another registrar :/