Is this how Comcast "negotiates"?

  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 1:35 AM GMT

    Another Comcast recording....you really have to be on your toes icon_mad.gif



    Comcast agent, technician, and supervisor lie about $180 charge!

    http://www.huffingtonpost.com/2014/08/11/comcast-customer-service-phone-call_n_5668191.html


  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 1:55 AM GMT
    I dumped Comcast TV months ago after we agreed on a new package rate in November, then come February bill they increased the price by like $50.

    Worst company ever.
  • jo2hotbod

    Posts: 3603

    Aug 13, 2014 2:54 AM GMT
    They suck
  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 12:26 PM GMT
    LOL i listened to this the other day -- terrible terrible company...the end almost cracked me up..."so if i didn't record all my phone conversations, you wouldn't be able to credit my account?" "yes"....lol unreal
  • jlly_rnchr

    Posts: 1759

    Aug 13, 2014 12:30 PM GMT
    They suck. But they do respond quite well to a threat of canceling. They knocked 60 bucks off my bill right away, and it has not returned...as least for now.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 12:59 PM GMT
    jlly_rnchr saidThey suck. But they do respond quite well to a threat of canceling. They knocked 60 bucks off my bill right away, and it has not returned...as least for now.



    yep I write on my calender about every 6 months that its time to call( whenever i notice my rate goes up) and threaten to cancel..... I always get a magical promotional rate. icon_lol.gif
  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 2:18 PM GMT
    willular saidLOL i listened to this the other day -- terrible terrible company...the end almost cracked me up..."so if i didn't record all my phone conversations, you wouldn't be able to credit my account?" "yes"....lol unreal


    Not really, I'm sure they deal with scammers trying to get a price break all the time. It goes on in retail too: "The guy who was in here yesterday said I could have 20% off." (Don't confuse this with a full-on defense of a largely indefensible company!)

    I just make do with their crappy service because:
    1. They have a monopoly in my city icon_evil.gif
    2. Endless waits on hold (listening to promos) only to then be subject to continuous "up-sell" attempts by somebody who's otherwise clueless to help? I'll pass.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 13, 2014 5:09 PM GMT
    I had Comcast for probably over a year some time ago. The last draw was when I ended up having to pay a bill of almost $300...for just a step above start-up cable. I paid $120 of it, but my service was still disconnected. I said fuck it. So now, they send me pre-paid card offers all the time...but I have to pay $180 from the old account. Screw that.

    HuluPlus is the way to go. I just wish they would get more channels/TV shows. But at $7.99/month, the selection rivals cable. Plus you can watch all the old shows you want, that are no longer being played on cable. Unless you're lucky enough to know someone who works for comcast and you get discounts...or have enough disposable income to afford it...shit it not even worth it.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2014 9:45 PM GMT
    They were in the news again yesterday for keeping a guy who wanted to cancel his service on hold for three hours.

    Die, Comcast, Die. icon_twisted.gif
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2014 10:08 PM GMT
    We had Comcast, for TV and Internet. Both sucked.

    Aside from the constant service interruptions, the TV image quality was poor. And the Internet connection speed was well below what they said we were paying to receive. Did they really think I wouldn't get a program that can analyze my connection speed?

    Now we have DirecTV. A lot more channels, much of it HD and crystal clear, some even 3D, with few interruptions (mainly during severe weather). Internet is ATT, at the speed they claim, and no interruptions. Comcast is dishonest and doesn't deliver what they promise.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2014 10:08 PM GMT
    Even with his refund, he still has enough evidence to press criminal charges on them for fraudulent practices.

    I was just about to call Comcast tomorrow to complain about frequent outages lately. Thanks to his advice, I'll sign up on Skype first, then use that to record the call in case they try to charge me for shit I didn't order.
  • buddycat

    Posts: 1874

    Aug 14, 2014 10:20 PM GMT
    You know if you have a Comcast contract, Verizon will buy you out of it? A lot like a cell phone carrier.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 14, 2014 11:09 PM GMT
    buddycat saidYou know if you have a Comcast contract, Verizon will buy you out of it? A lot like a cell phone carrier.
    That's because Verizon practically owns Comcast...not literally, but they own most of the wireless spectrum.

    http://www.cnet.com/news/what-3-9-billion-verizoncable-spectrum-deal-means-to-you-faq/
  • Posted by a hidden member.
    Log in to view his profile

    Aug 15, 2014 4:26 AM GMT
    wrestlervic saidThey were in the news again yesterday for keeping a guy who wanted to cancel his service on hold for three hours.

    Die, Comcast, Die. icon_twisted.gif


    why not just walk into the local office to do it?
  • Posted by a hidden member.
    Log in to view his profile

    Aug 15, 2014 11:42 AM GMT
    willular said
    wrestlervic saidThey were in the news again yesterday for keeping a guy who wanted to cancel his service on hold for three hours.

    Die, Comcast, Die. icon_twisted.gif


    why not just walk into the local office to do it?


    That's how I canceled mine...to get a physical receipt of returned boxes. Two others in line had had enough too.
  • Posted by a hidden member.
    Log in to view his profile

    Aug 15, 2014 8:19 PM GMT
    wrestlervic said
    willular said
    wrestlervic saidThey were in the news again yesterday for keeping a guy who wanted to cancel his service on hold for three hours.

    Die, Comcast, Die. icon_twisted.gif


    why not just walk into the local office to do it?


    That's how I canceled mine...to get a physical receipt of returned boxes. Two others in line had had enough too.


    that's what I did with suddenlink as well. so much easier and physical receipts.

    I was a fool though, and called suddenlink to START service. was frustrating for my new place --- trying to be sold services that I don't need or want....all I wanted to cable and internet! ffs! bundling that randomly "unbundles" itself and raises the prices...blah