My iPhone 6 Runs Into a Serious Glitch...

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    Oct 02, 2014 11:56 PM GMT
    ...but not with the phone itself, rather with the UPS shipping. I opted to buy it online for home delivery, not in the store, as I've done before.

    Apple said the iPhone would deliver sometime after we returned from Key West the last week of October. So I completed the order, getting a confirmation for the delivery date range I wanted.

    Then UPS started emailing me their delivery "confirmation" dates. The first one was moved up to our Key West dates. YIKES! Then another change, earlier still, and 1 more! And yet again to the afternoon we depart, due to "expedited early delivery". Well, who the f*** asked for expedited early delivery?

    I tried to reason with UPS on the phone, but they said they couldn't hold the package for later delivery or pick-up. They have some online method, that only *I* can do (aren't they the system Administrators?), but it kept kicking me out of the system when I tried.

    Turns out the mailing address on the shipping package differs slightly from our ATT billing address. Our WHAT??? Seems for security purposes UPS verifies with your telephone billing address, which didn't match what I had given to Apple.

    Except, ATT came up with that abbreviated version themselves, not what we initially gave them, or ever use. I tried to change the ATT address, and couldn't. And when I tried to change the UPS address to match the ATT, it wouldn't allow me, because... it didn't match the ATT address used for security verification. Catch 22! MADNESS!!!

    OK, drop back & punt before I lose my mind. I went back to the Apple site and found, through 4 levels, a link back to UPS that lets me print a "pre-signed" document authorizing a neighbor to accept my shipment, since this requires a signature. Funny UPS never mentioned that, nor had an obvious link from their own site. I hope it works, but my faith in UPS is zero.

    I did manage to find a neighbor willing to be home and wait for the delivery. Who will be getting a nice present from Key West for their trouble. And so when we return back home in a few weeks, either a new iPhone 6 will be waiting here for me, or it won't. WHAT A F***ING HASSLE!!! icon_sad.gif
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    Oct 03, 2014 12:58 AM GMT
    BTW, I forgot to say: having had 4 delivery updates by UPS, I wonder if it's too much to hope they'll update yet again, to the day before we depart on our vacation? Making this whole problem moot. That seems to be asking too much. icon_sad.gif

    I used to think a lot of UPS, and less of FedEx, but I'm losing faith in them.
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    Oct 03, 2014 2:24 AM GMT
    DHL all the way baby. Just got a package delivered from Nairobi today. 50 dollars for halfway around the world in 4 days. I could barely get there and back to pick it up myself that fast!

    The D in DHL stands for deutschland. Trust the Germans to run a nearly perfect shipping system!
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    Oct 03, 2014 2:39 AM GMT
    Did you buy the phone from Apple or from AT&T?
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    Oct 03, 2014 3:14 AM GMT
    ShiftyJK08 saidDid you buy the phone from Apple or from AT&T?

    Apple online. Then in the hands of UPS to ship it.
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    Oct 03, 2014 4:39 AM GMT
    Good job getting an early shipment. Don't take UPS updates too seriously. On high-volume stuff like this, it gets there when it gets there. I get shipments for my business every day.

    I've been tracking some parts I need... they've been going up and down the west coast all week, to be sorted at different places. Sacramento, Portland, Seattle, Portland, Spokane. Even went right past me, less than a mile away once. It's nuts. Might get here by Saturday.

    Now, if only one could request that they showed up at a particular time (so one knew when to put on pants) and make sure that the hot driver would make the delivery.
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    Oct 03, 2014 4:49 AM GMT
    mindgarden said
    Good job getting an early shipment. Don't take UPS updates too seriously. On high-volume stuff like this, it gets there when it gets there. I get shipments for my business every day.

    I've been tracking some parts I need... they've been going up and down the west coast all week, to be sorted at different places. Sacramento, Portland, Seattle, Portland, Spokane. Even went right past me, less than a mile away once. It's nuts. Might get here by Saturday.

    Now, if only one could request that they showed up at a particular time (so one knew when to put on pants) and make sure that the hot driver would make the delivery.

    Well, I won't see the hot driver, I'll be in Key West. And there's no "good job" on my part, I'm entirely the passive recipient here.

    But I'll be very upset if the nice lady neighbor who agreed to receive the package is inconvenienced by a delay.

    I hate to fight the crowds and uncertainty of availability at the local Apple Store, and I've had good results from online purchase before. But this has really made me think again.
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    Oct 03, 2014 4:51 AM GMT
    IIRC, the last Apple toy that I ordered actually came a day or two before the announced delivery date. But that was well after the introduction date.
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    Oct 03, 2014 11:02 AM GMT
    mindgarden saidGood job getting an early shipment. Don't take UPS updates too seriously. On high-volume stuff like this, it gets there when it gets there. I get shipments for my business every day.

    I've been tracking some parts I need... they've been going up and down the west coast all week, to be sorted at different places. Sacramento, Portland, Seattle, Portland, Spokane. Even went right past me, less than a mile away once. It's nuts. Might get here by Saturday.

    Now, if only one could request that they showed up at a particular time (so one knew when to put on pants) and make sure that the hot driver would make the delivery.


    If the driver is hot why are you wearing pants?
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    Oct 03, 2014 12:53 PM GMT
    Wyndahoi said
    mindgarden saidGood job getting an early shipment. Don't take UPS updates too seriously. On high-volume stuff like this, it gets there when it gets there. I get shipments for my business every day.

    I've been tracking some parts I need... they've been going up and down the west coast all week, to be sorted at different places. Sacramento, Portland, Seattle, Portland, Spokane. Even went right past me, less than a mile away once. It's nuts. Might get here by Saturday.

    Now, if only one could request that they showed up at a particular time (so one knew when to put on pants) and make sure that the hot driver would make the delivery.


    If the driver is hot why are you wearing pants?


    We have a winner.

    giphy.gif
  • rnch

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    Oct 03, 2014 3:45 PM GMT
    Bummer to the max!



    icon_cry.gif
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    Oct 03, 2014 4:23 PM GMT
    rnch saidBummer to the max!

    icon_cry.gif

    Well, I've been waiting for someone to make the standard comment about this being a First World problem. Still, I hate running into irrational obstacles.

    My career was largely built on solving problems, and I get very upset when I run up against an impenetrable brick wall I can't get through or around. I rarely give up, rarely decide to cut my loses and walk away. And in this case I really didn't have that option, locked in, the iPhone bought & shipped.

    I may have a solution in this case, but I'm not sure. Given we live in a locked condo complex I can imagine the UPS driver just walking away, it's happened before. I hate when things don't go as planned.
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    Oct 03, 2014 6:12 PM GMT
    You said "Apple said the iPhone would deliver sometime after we returned from Key West the last week of October." So the responsibility to ensure it arrived at the appropriate time was Apple's. I don't understand why you're blaming UPS. I have never heard of UPS intentionally delaying a delivery for the convenience of a customer and Apple knows that as well.

    Your mistake was ordering something when you knew you'd be gone soon. Better to have ordered it after you got back.
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    Oct 03, 2014 6:48 PM GMT
    Lumpyoatmeal saidYou said "Apple said the iPhone would deliver sometime after we returned from Key West the last week of October." So the responsibility to ensure it arrived at the appropriate time was Apple's. I don't understand why you're blaming UPS. I have never heard of UPS intentionally delaying a delivery for the convenience of a customer and Apple knows that as well.

    Your mistake was ordering something when you knew you'd be gone soon. Better to have ordered it after you got back.

    Yes, it was a risk to cut things so tight. But it has worked OK before. Who could have expected the delivery would happen 2 weeks earlier than projected?

    And yes, I blame UPS for constantly changing the delivery date, and not delaying it at my request. Which they WILL do, it's right on their web site, and the customer assistance confirmed that ability on the phone. They will hold an item at their nearest distribution center, for later delivery or in-person pick-up.

    Except they won't let a recipient do it by any other method but direct online. They refused to do it over the phone themselves, though my identity was never in doubt. And then constructed a system perversely tied to the precise spelling of my ATT phone account billing address, which made my UPS account inop when they didn't match!
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    Oct 03, 2014 6:54 PM GMT
    UPS's computer system is probably running on Dells. If they'd been using Apple computers everything would be just peachy.
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    Oct 03, 2014 6:57 PM GMT
    Lumpyoatmeal saidUPS's computer system is probably running on Dells. If they'd been using Apple computers everything would be just peachy.

    Very amusing. It's the software they chose, and the way they've set it up, nothing to do with the hardware.
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    Oct 04, 2014 12:42 AM GMT
    TheGuyNextDoor saidArt... all good things come to those that wait. I too was hoping it would get here sooner, but once I quite thinking about it, it actually came earlier this week on Monday.
    I think you're really going to like it. Even though I got the plus size, I'm really happy with the purchase.

    I didn't get the Plus, because I want a more pocketable size. And I often have the iPad Air with me for Internet uses. The iPhone is still mainly a cell phone for me, not a phablet.

    I do note the much greater battery life of the Plus for some operations versus the plain 6. But the 6 is still bigger & longer-lived than my 5s, which I never found wanting in battery life for my purposes. I think the only functional advantage I'm giving up is the optical image stabilization for videos that the Plus has. Is that correct?

    And I'm going up to 128GB, same as my Air, so now I can have the same data on both. I think the next iPad will offer 256GB, which might tempt me, because I'm almost out of room on my Air. I'll wait & see.

    I've never been disappointed with an iPhone or iPad (nor with an iMac, for that matter, we both have one). Although the upgrade to iOS 8 was a bit bumpy.

    It presented me with a number of setup choices I don't recall having had before. Apparently I answered them wrong, because we started getting ALL our calls on both phones, and the iPads, and our email, etc.

    I had to phone Apple Help, who are always great. And we got the devices separated again, except for the organizer things we want to share through iCloud. Teething pains! icon_rolleyes.gif
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    Oct 04, 2014 1:33 PM GMT
    #FirstWorldProblems thread. icon_razz.gif
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    Oct 05, 2014 7:01 AM GMT
    paulflexes said#FirstWorldProblems thread. icon_razz.gif

    My dear Paul, if had you read the entire thread you would have seen where I posted:

    "Well, I've been waiting for someone to make the standard comment about this being a First World problem. Still, I hate running into irrational obstacles."

    You win the prize! LOL! Or were you merely obliging me? icon_wink.gif