Comcast conveniently forgets “no fees” promise until confronted by recording

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    Jan 04, 2015 8:59 AM GMT
    Article is a good read. Video is NSFW.

    http://arstechnica.com/business/2014/08/comcast-conveniently-forgets-no-fees-promise-until-confronted-by-recording/
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    Jan 04, 2015 4:13 PM GMT
    All cable companies are terrible. Suddenlink, Comcast, Cox, et al.
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    Jan 04, 2015 4:49 PM GMT
    Love it
    I've actually started doing this myself; telling the person or persons on the other end that I will be recording the conversation.
    I'm usually immediately transferred to a manager.
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    Jan 04, 2015 5:39 PM GMT
    Got charged $10 after I picked up internet connection equipment at the local branch. Supposedly for shipping. Ummm, "I picked it up, it was not shipped to me." "Oh, that was for shipping it to your local branch." "Well, that was not disclosed to me when I picked it up, remove the charge, please."

    It was removed.
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    Jan 04, 2015 8:44 PM GMT
    Comcast has really gone down the drain. Or were they ever any good? It seems like they were ok in their early days but now all I hear are complaints about their sleazy behavior.
  • carew28

    Posts: 660

    Jan 04, 2015 9:52 PM GMT
    Comcast didn't used to be as bad as it is now. When they first started up in the 1980s, they actually had moderate prices, and had a pretty good channel line-up. But then, as time went on, they steadily increased their monthly charges. A couple of years ago, I discontinued their "classic" plan (which was their average plan, it had gone up to $88 monthly), and signed up for their "economy" plan ($47 monthly, but the channel lineup is so limited that there's often nothing on worth watching, so I just automatically tune in to the CNN news). I'd drop it altogether, except that I need it for the reception.

    Apart from the cost, and the very limited channel selection, I can't complain about their service, though. The telephone people are always courteous, as are the repairmen, and they fix any service interruptions promptly.
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    Jan 05, 2015 12:17 AM GMT
    In the 70's we began to see cable t.v. coming, and streets cut up to place cable beneath them. We were all sold a bill of goods, that said we'd have a small fee of about $7.00 per month for t.v., providing a lot of channels, and NO commercials. Everybody went for this "deal" because of the "no commercials" angle. As for me, now that there are a ton of commercials, and huge monthly rates, I'd really rather go back to having an antenna on the roof and NO cable bill. I don't care about all the extra channels. We had seven channels before, and I'd be happy to go back to just seven. I don't need or want all the extra channels, and resent having to watch commercials - - - especially after having been promised there would be none.
  • carew28

    Posts: 660

    Jan 05, 2015 9:39 PM GMT
    On Comcast TV, I watch the 3 main network channels (NBC,ABC,CBS), CNN, USA, FX,A&E, Lifetime, and History Channel. I occasionally watch Hallmark or TVGN, if there's nothing else decent on. I also pay a little extra to get the Streampix Movie Channel (although they haven't changed the available movies since about last August). That's about it. All of the many other channels available on their Economy Plan are absolute junk, mainly infomercial channels. I pay about $48 monthly.

    I don't expect them to provide any Premium Channels on the Economy Plan. But you'd think that they could at least add on some additional run-of-the-mill channels (like TBS,TNT, or a few others), just so that you could find something decent to watch in return for your monthly payment. I need Comcast for the reception, otherwise I'd just cancel them altogether.