Store Manager: Precisely, we want our customers to wander; wanderers buy more stuff [when we rearrange product placement]
Not necessarily. Our local Wilton Manors Publix stores manager, at one of the smaller locations, kept making minor changes to their shelving. We like Publix, so went to a bigger one 2 miles further away that remained more consistent.
Result: that store manager lost business, but not Publix overall. Nor did we sacrifice the shopping we like. If anything the bigger alternative offers more items, and we still often go there.
That Wilton Manors manager is gone now. I don't know the reason, and it certainly wasn't us alone. But I know others here weren't pleased with having to go on a treasure hunt with every visit. And Publix store managers are judged by the bottom line at the registers. The new manager is keeping things pretty stable, and we're going there more often again.