Here are the email Blockbuster and I have exchanged so far. I am waiting to hear from their corporate headquarters per Mary.
Is Blockbusters Homophobic?
11/20/2007 11:00 AM
I went into my neighborhood Blockbusters here in Northern Virginia to rent "The Laramie Project" and I was told that the store doesn't carry it. In fact, after checking, the clerk told me none of the stores in Northern Virginia carry it. I was shocked. Is Blockbusters homophobic? Why isn't this video carried anywhere in NoVA?
Dear valued BLOCKBUSTER Rewards Member,
Thank you for your e-mail regarding the movie The Laramie Project.
Thank you for your interest in BLOCKBUSTER to meet your entertainment needs The versions that are available at the local stores are not always chosen by BLOCKBUSTER. There are several deciding factors that BOCKBUSTER uses to decide which movies are carried. I apologize that the particular movies that you were looking for was not available at your local stores. You can do a general search for any movies of interest on the blockbuster.com website by using the movies link. However the online program has this movie available through Total Access.
If you have any additional concerns regarding the BLOCKBUSTER Rewards Membership, you may contact the BLOCKBUSTER Rewards Member Service Center at 1-800-406-6843 or by e-mail at http://www.blockbuster.com/help/contactUs
Your reply didn't answer my question. Does Blockbuster have a policy written, unwritten, or in any other way understood to discriminate against movies with homosexual content or of general gay interest?
Whom may I contact concerning the decisions made for stocking films in the Northern Virginia area?
I am truly astounded by this apparent discrimination against gay interests in such a large company as Blockbusters. Well, there is a Hollywood's store nearby too.
I hope to receive a more gay-affirmative reply.
Dear valued BLOCKBUSTER Member,
Thank you for your e-mail concerning the selection of movies in one of our BLOCKBUSTER stores. Customer feedback is very important to us and we are glad you took the time to write. At BLOCKBUSTER, we realize that nothing is more important than our customers. We are dedicated to creating and maintaining an outstanding level of customer service.
First, we would like to apologize for the situation that motivated you to contact us. We have made the Corporate office aware of your disappointment with the movie selection in our BLOCKBUSTER stores. You will receive a response from Corporate as soon as possible. We apologize for any inconvenience this may have caused you.
Thank you for letting us know how we can better meet your entertainment needs. We take your comments very seriously and welcome them, as a valuable tool needed to improve the quality of service. We hope you will give us another opportunity to serve your entertainment needs. If you need further assistance, please contact BLOCKBUSTER Customer Care at 1-800-406-6843 or send us an e-mail at http://www.blockbuster.com/help/contactUs