This doesn't surprise me. I had a Mac laptop two years ago that caught fire and charred one wall of my bedroom, luckily my house did not burn down as we were able to put it out. Apple customer service wouldn't even tak about me sending in pics, or offered any advice, and told me it was not a manufacturer's problem, in all they basically transferred me from one division of apple to another until finally my calls were suddenly "dropped".
Same thing happened with an iPod I had purchased as well, it got really hot in my hands, this big black inkspot appeared on the screen, and when I took it in to Best Buy they said my three year warranty didn't cover it as it was scratched (there is no visible external damage to my iPod), after standing there cursing the mgr out for thirty minutes he finally agreed to send it in to Apple to see if they'd fix it. They denied it, then Best Buy tried to charge me an 80 dollar diagnostics fee! They only waived the fee after I gave them my college press badge and announced I wrote for my school newspaper.
All in all, Apple's pretentious attitude that "they're so much better than a pc" just proves how arrogant they really are. Say what you will about PC products, but they have always treated me fairly, and their products has never tried to literally make me a flamer.