Unacceptable treatment, that appears to be the fault of the security people on the ground. Not sure how much this represents the views of Pink, or the security firm itself. Nevertheless, these concert goers appear to be in a position to demand compensation for their ordeal.
I'm glad to read that the KeyArena management actively intervened when they learned of the situation, and they appear to be pro-GLBT. I remember when KeyBank put their name on that facility during its 1994-95 renovation from the former Seattle Center Coliseum. I've visited KeyArena a number of times, even seeing the Ringling Brothers Circus there.
Another personal connection for me is the Seattle Gay News (SGN) itself. The guy who brought me out in 1995 was on their staff. A good gay resource for many topics, I recommend bookmarking them for their articles and other info, even if you aren't from the Seattle area.http://www.sgn.org/sgnnews37_40/page2.cfm