wireless connection issue

  • Posted by a hidden member.
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    Oct 21, 2009 8:18 PM GMT
    i know i've found help from you guys before, so i must bother you again, lol.

    my Macbook, after being able to connect to the wireless network at the house (with a password) for a whole year, suddenly stopped connecting to it last friday. I've updated my OS, and checked the router for any errors, and even rebooted a few times. The network/router have not been changed at all. I've been unable to connect to the internet since then.

    it's not my wireless card, because i have been able to connect to the internet at other places (school and Starbucks) without issues.

    i've tried manually inputting the numbers from the router (internet IP, router IP, subnet mask, etc) and still no avail. When i open the network preferences on my Mac, it says "Airport generated its own IP address and may be unable to connect to the Internet" On the house server's network map (the network and router are managed by Cisco Network Magic), my Mac is shown to go online and offline at random times.

    Any other suggestions? Thanks!
  • EricLA

    Posts: 3461

    Oct 21, 2009 9:30 PM GMT
    What sort of router are you using? If an Airport (Apple's wireless router), I'd reset it at the base station (there should be a tiny reset button that you press with a pen tip or paperclip) and you should be able to reset your network from their. I had occasional issues with my previous Airport, and that seemed to solve the issues. If your computer goes on and offline at home, but not other places, your Airport could be failing. If you have AppleCare on your MacBook, your Airport might be covered for service.
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    Oct 21, 2009 9:34 PM GMT
    EricLA saidWhat sort of router are you using? If an Airport (Apple's wireless router), I'd reset it at the base station (there should be a tiny reset button that you press with a pen tip or paperclip) and you should be able to reset your network from their. I had occasional issues with my previous Airport, and that seemed to solve the issues. If your computer goes on and offline at home, but not other places, your Airport could be failing. If you have AppleCare on your MacBook, your Airport might be covered for service.


    hey Eric, thanks for replying! The router at the house is a NetGear router. my Mac shows up on the network map (on the server computer) for a second when i turn it on, then after a few minutes, it shows i'm offline.

    i do have apple care, i suppose it wouldn't hurt to bring it in for diagnostics.
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    Oct 22, 2009 2:02 AM GMT
    Have you tried deleting the network from the list of preferred networks? Turn Airport off, delete your network from the list (under the Advanced tab), and reboot for good measure. Turn Airport back on and select your network from the list and see if it works. Make sure to set your IP preference to DHCP as I assume that's how your router is configured. Do not manually enter the numbers because you probably don't know your ISP's DNS server addresses and, without these, you won't get on the net.

    This will make a new connection to your router. If it doesn't work, I suspect it's your router that is faulty, not the MacBook. If the MacBook works reliably in other locations, it's highly unlikely (impossible) that the MacBook's Airport has failed in any way. I've used a lot of different networking products over the years and I can say this: Linksys is the worst by a mile. Netgear is decent, but they fail. I've had problems with several Netgear products that functioned great...until right out of the warranty period. icon_sad.gif

    If your Netgear router is bad, do yourself a favor and spend the extra dough on an Apple Airport. They are bomber. Or get a Time Capsule and back up your MacBook wirelessly whenever you're on the network. The Airport Express is only $79 and you can stream music to it, but it won't do 802.11n, which may not matter to you.

    Good luck!
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    Oct 22, 2009 2:22 AM GMT
    Tahoejock, tons of thank you's for the details! i actually did all that you've suggested earlier this morning, i'm glad to know that i was doing the right thing, LOL! and yeah, all that didn't work, which i guess means that something's up with the router. is there anything specific that i should be looking for with the router?

    and here's the thing, my friend's PC laptop is connected fine, hasn't had any issues. for some reason, his laptop can get on but mine won't.

  • Posted by a hidden member.
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    Oct 22, 2009 4:58 AM GMT
    Go to a Mac Doctor. They can help you out with your problem. If you can't find a Mac Doctor place just go to the apple store.
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    Oct 22, 2009 8:28 PM GMT
    UPDATE!

    hey guys, thanks for the input and taking the time to look over my post. As it turns out, Charter Communications (the ISP) just updated their software and network last night, and now I am able to get on the network again. I guess it was an issue on THEIR end. I wonder if they had a plethora of Mac users call them....icon_lol.gif