What's keeping you up at night?

  • Posted by a hidden member.
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    Dec 08, 2009 5:08 PM GMT
    "Jackie Ramos, a former "customer advocate" from the collections department at Bank of America (BAC), posted a video on YouTube in which she offered an inside glimpse into what happens on the other end of the phone. While Ramos notes that her former employer encouraged her to "do the right thing for the customer," she says she soon came to realize that her job was actually to squeeze as much money as possible from the company's cardholders."

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    Dec 08, 2009 7:51 PM GMT
    I went through a whole pile of emotion watching this: Thank you! It brought back some pretty intense and sad days from my time with working for banks (7 years) then the phone company here (23 years). How things have not changed.

    This woman thinks a lot like I do. I wouldn't hesitate for a moment to try and make friends with her, in fact she's the kind of person both of us gravitate towards. She hit the nail squarely on the head. A paid debt is better than an unpaid one. A lower interest rate accomplishes this.

    In the last three weeks I've had to wade into Mom's mortgage re-financing. It was so ridiculous that I pulled her mortgage from the bank she's with and took her to another. This new one is giving her everything she asked for and more.

    Sweet. I did all her negotiating for her, so now she has a 160,000 mortgage fixed for 5 years at 3.85% plus two lines of credit at 15,0000 for 3.30%.

    Her old bank wanted her old mortgage to be 168,000 (wtf?) at 5.65% which would include the lines of credit paid out( hence the higher amount) and then they offered her two more lines of credit at 6.85%! I asked, carefully, politely, why. They said her income was only 28k a year and so she had to pay the higher rates. W.T.F. ?

    Mom signs the paperwork today...I can't be there because of piggy flu, but she cried a bit in gratitude and that's worth more than 160,000 dollars.

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    Dec 08, 2009 7:53 PM GMT
    Merry Christmas to you, Blackguy4you and Merry Christmas to Jackie Ramos!
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    Dec 08, 2009 8:59 PM GMT
    She did the right thing.

  • jhill2456

    Posts: 285

    Dec 08, 2009 9:42 PM GMT
    I worked for Bank of America for 3 years in their Mortgage department. What was being done to customers was absolutely rape. When the whole house of cards came down they fired me even though I was one of the best employees they had.

    Bank of America is pure unadulterated evil and very soon they will reap what they sowed.