Here's from the January 2010 Consumer Reports on Canada Cell Phone Service
Telus and Rogers scored meaningfully above Bell Mobility in overall customer satisfacction in a new survey of Cdn readers of Consumer Reports about their wireless service.
The 3 companys, Canada's largest providers, also varied in their marks for texting, web/email service and customer support.
And all 3 scored well below SaskTel, which provices service to Saskatewanians, and prepaid specials Virgin Mobile. In the survey, of some 14,000 readers in Sept 2009, Roger and Bell also scored meaninfully behind MTS Communications serving Manitoba.
Telus and Rogers did not differ meaningfully in reader score, but Rogers received higher scores for providing trouble-free text-messaging service and for overall experience with wireless Web and Email access. Telus got better scores on all aspects of customer service.
Bell Mobil was a step below both carriers in oversall satisfaction; as with rogers, below par customer service appears to be largely to blame. Bell's support by phone received particularly low scores.
Average satisfaction across all respondents and all carriers was a fairly low 62 out of 100. That indicates that cellphone servidce in Canada continues to be on of the lower rated services we've covered in our surveys
As in the U>S> survey covered on page 24 of the mag, the biggest complaint in Canada was the cost of cell phone service, with more than 25% of subssscribers to most services citing it as their top issue.
The exceptions were Virgin Mobile and SaskTel. Those two carriers also received the highest marks across the board for voice connectivity --as in service with good coverage, with minimal dropped calls, full circuits, or static -- and customer service. SaskTel was the top-scoring service for texting
Consider Fido and Telus for soild , if unexceptional performance across the board or Rogers if Web and messaging are priorities. . Virgin is worth considering if prepaid service suits you. With standout service from SaskTel and solid service from MTS, prairie residents have fine choices, provided they don't want a specific phone that isn't offered by those carriers..
score ( diffferences of 3 points not meaningful)
Virgin Mobile (bell) 73
MTS Comm.. manitoba 65
Fido (rogers) 63
Telus mobility 63
Rogers Wireless 61
Bell Mobility 58